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Indigo

Représentant(e) de l’expérience client - saisonnier / Seasonal Customer Experience Representative

Laval, QC, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Apr 24, 2027
Posting language: English · French
Posted: Oct 26, 2026

Original job description

English section of this bilingual listing.

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Read the full bilingual original

Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réussite. Nous croyons en l’importance des vrais livres, de vivre sa vie pleinement et généreusement, de faire preuve de bonté envers les autres et envers la nature, et nous pensons que toutes les histoires, petites et grandes, nous rassemblent. Indigo est le paradis des livres de sa clientèle, il est là pour les moments de joie et de découverte et lorsque les gens souhaitent communiquer avec des personnes qui partagent leur passion de la lecture, leur foi envers les idées et le désir de créer un monde meilleur et plus beau.

NOS PRINCIPES DIRECTEURS

Notre mission consiste à encourager le monde à lire et à enrichir la vie des gens qui aiment lire. Nous croyons au pouvoir des gens et de leurs histoires. Notre objectif est d’attirer les meilleurs talents, de développer le potentiel des membres de notre équipe et de créer un espace où chaque personne peut s’épanouir. Nos principes directeurs sont les idées clés qui sont censées influencer tout ce que nous faisons, chaque jour.

Nous embaucherons, inspirerons, promouvrons et conserverons les meilleurs talents : les meilleurs embauchent les meilleurs.
Nous mettrons l’accent sur la clientèle.
Nous mettrons l’accent sur les données, l’analyse des processus et le sens de l’initiative.
Nous sommes déterminés à créer de la valeur réelle et partagée.
Nous privilégierons l’humain, tout en utilisant l’IA à bon escient.
Nous nous engageons à prendre soin les uns et les unes des autres, de nos collectivités et de notre environnement.

------

WHO WE ARE

OUR GUIDING PRINCIPLES

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Description du poste

Vous aiderez à cultiver un environnement qui favorise des expériences authentiques tant pour le personnel que pour la clientèle et qui sont guidées par notre culture et notre mission d’apporter de la joie. Vous incarnerez les valeurs d’Indigo en faisant preuve d’authenticité, en cherchant de l’inspiration et en connaissant votre public. Vous influencerez aussi la clientèle par les histoires que vous racontez pour créer un lien entre elle et notre marque.

Il s’agit d’un poste saisonnier avec un contrat à durée déterminée.

TÂCHES

Appuyer les activités quotidiennes du magasin, avant l’ouverture ou après la fermeture (quart de travail débutant à 5 h ou à 22 h).
Effectuer des dénombrements périodiques, réapprovisionner les stocks, gérer les retours de produits, mettre les produits en rayon ainsi que réceptionner et traiter la marchandise entrante.
Utiliser les normes de présentation visuelle pour créer un magasin attrayant et visuellement stimulant.
Créer un environnement chaleureux et accueillant en magasin.
Embellir la vie de notre clientèle.
Recourir à nos produits pour raconter des histoires.
Parler et créer des liens avec la clientèle dans l’espace de vente.
Personnaliser vos suggestions de produits en fonction de chaque personne que vous rencontrez.
Donner l’exemple des caractéristiques de haut rendement d’Indigo.
Chercher de l’information sur les nouveaux produits et programmes et sur les nouvelles offres promotionnelles.
Contribuer à maintenir un environnement de travail où chaque membre du personnel sait que sa santé et sa sécurité sont des priorités absolues et sait qu’il doit participer activement pour assurer la santé et la sécurité du personnel et de la clientèle.
Prendre la responsabilité de répondre rapidement aux commentaires de la clientèle.
Se tenir responsable et en faire de même avec les autres.
S’approprier son perfectionnement personnel et fournir de la rétroaction continue à ses collègues et à l’équipe de direction.
Donner des idées à l’équipe de direction pour améliorer l’expérience client et celle du personnel.

Compétences requises

Expérience en vente au détail dans un domaine spécialisé ou dans un environnement de magasin, un atout, mais pas obligatoire
Capacité d’adaptation, flexibilité et volonté d’apprendre de nouvelles choses et d’être exposé à tous les aspects du magasin
Engagement manifeste envers la création d’un environnement exceptionnel tant pour la clientèle que pour le personnel
Capacité de se déplacer dans l’espace de vente durant de longues périodes
Capacité de soulever des articles moyens et grands, allant jusqu’à 40 lb, au moyen de l’équipement et des techniques appropriées
Disponibilité pour travailler selon un horaire flexible, y compris le soir, les fins de semaine, les jours fériés, les nuits et tôt le matin (selon les exigences du poste)
Bilinguisme (français/anglais) requis pour tous les postes au Québec; les autres langues sont un atout

-----------

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Informations complémentaires

À Indigo, toutes les candidatures soumises sont examinées en détail par notre équipe des RH. Pour certains aspects du processus d’embauche, il arrive que nous utilisions des outils d’intelligence artificielle (IA), notamment pour la présélection et les évaluations. Ces outils aident notre équipe à mettre les critères pertinents à l’avant-plan, mais ne remplacent pas le jugement humain. Nous sommes déterminés à utiliser l’IA de façon responsable, équitable et conforme aux lois applicables en matière d’emploi et de lutte contre la discrimination. Nous examinons régulièrement ces outils pour aider à prévenir les préjugés ou la discrimination.

À Indigo, l’équité, la diversité, l’inclusion et l’accessibilité sont au cœur de nos valeurs. Nous intégrons ces principes à notre formation, à nos politiques et à nos pratiques d’embauche, et nous les améliorons continuellement pour refléter les besoins des collectivités que nous servons. Nous accueillons donc les gens de tous les milieux et de tous les vécus, y compris les personnes autochtones, noires et de couleurs (PANDC), les membres de la communauté 2SLGBTQIA+ et les gens qui ont un handicap à poser leur candidature. Si vous avez besoin d’un aménagement spécial pendant le processus de recrutement, nous vous invitons à communiquer avec les Ressources humaines à talent@indigo.ca.

Nous respectons votre vie privée tout au long du processus de recrutement. Notre énoncé de confidentialité à l’intention des candidats et candidates explique comment nous recueillons, utilisons et protégeons vos renseignements personnels lorsque vous postulez à un poste chez Indigo, ainsi que les choix qui s’offrent à vous.

Cette offre concerne une opportunité actuellement disponible chez Indigo.

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More about this job

Responsibilities

Support daily store operations by counting inventory, replenishing and shelving products, processing returns and incoming merchandise, and maintaining appealing visual displays. Welcome and engage customers, tailor product recommendations, respond to feedback, support a safe workplace, and share ideas to improve customer and employee experiences.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn across store functions, and committed to excellent customer and employee experiences. The role requires extended periods on the sales floor, lifting items up to 40 pounds using safe techniques, and flexible availability for shifts that may include evenings, weekends, holidays, overnights, and early mornings; French-English bilingualism is required for positions in Quebec.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Returns Processing
Receiving and Processing Merchandise
Visual Merchandising
Product Recommendations
Customer Engagement
Communication
Adaptability
Flexibility
Teamwork
Health and Safety
Physical Stamina

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Store Operations
Inventory Cycle Counts
Stock Replenishment
Product Returns
Product Shelving
Incoming Merchandise
Visual Merchandising
Product Recommendations
Customer Engagement
Customer Feedback
Health and Safety
Employee Experience
Seasonal Employment
Fixed-Term Contract
Flexible Scheduling
Bilingualism

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