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Added 5 mins ago
Customer Experience Representative
Indigo Books & Music
Tecumseh, ON
Part-time
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our…
Added 20 mins ago
Medical Laboratory Technologist
Interior Health Authority
Nelson, BC
Full-time
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 20 mins ago
Medical Laboratory Technologist
Interior Health Authority
Fernie, BC
Full-time
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 20 mins ago
Systems, Security & Automation Specialist
Vanier
London, ON
Full-time
As a registered charity and not-for-profit organization, we are funded by the Ministry of Health and the Ministry of Children, Community and Social Services. We deliver culturally…
Added 1 hour ago
Relationship Manager, Guelph – ON
Canada Homestay Network
Guelph, ON
Full-time
…arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay…
Added 1 hour ago
Dietary Aide - Repost
Southern Health-Santé Sud
MB · Vita, MB
Full-time
Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.
Added 1 hour ago
Medical Laboratory Technologist - Sechelt Hospital Labs
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Sechelt, BC
Full-time
Shape the Future of Health Care in Sechelt, British Columbia
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Clinical Dietitian
Provincial Health Services Authority
Abbotsford, BC
Full-time
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
Added 2 hours ago
Banking Advisor
National Bank of Canada
Quebec, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 2 hours ago
Banking Advisor
National Bank of Canada
QC · Saint-Donat-de-Montcalm, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 2 hours ago
Banking Advisor
National Bank of Canada
Laval, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 2 hours ago
Banking Advisor
National Bank of Canada
Saint-Eustache, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 2 hours ago
Banking Advisor
National Bank of Canada
Rawdon, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
Housekeeping Aide 1
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
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Nurse A - Registered Nurse Registered Psych Nurse
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Nurse Practitioner
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Recreation Therapist Degree
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Saskatoon, SK
Part-time
Job Description: The role of the Staff Recreation Therapist is to increase patients independent leisure functioning and health through involvement in leisure and recreational activities.…
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Assistant Manager - BOSS Outlet, Cross Iron Mills
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Rocky View, AB
Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 7 hours ago
2600001412 - Radiology Technologist
Lakeridge Health
Oshawa, ON
Internship
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Added 7 hours ago
2600001408 - Registered Technologist
Lakeridge Health
Ajax, ON
Internship
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Added 7 hours ago
Housekeeping Aide 1
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 9 hours ago
Medical Science Liaison, Cardiometabolic Health, Toronto (Contract ending May 31, 2027)
Lilly
Toronto, ON
Full-time
…educators and clinical investigators. The MSL will serve as a major representative of Lilly for these health care professionals, providing deep and advanced disease state and product…
Added 9 hours ago
Dietitian - Primary Health Care
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Volunteer
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 9 hours ago
Dietitian - Primary Health Care
Nova Scotia Health Authority
NS · Glace Bay, NS
Volunteer
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 9 hours ago
Sales Representative
Les Fermes Lufa / Lufa Farms
Ottawa, ON
Full-time
…achieving our mission because they reach out to people in our community and inform them about what we do during various events. Each conversation prompts individuals to reconsider how their…

Indigo

Seasonal Customer Experience Representative

Toronto, ON, Canada

Pay: $17.95 CAD / hour
Job type: Part-time
Apply by: Mar 27, 2027
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Support store operations by counting inventory, replenishing and shelving products, processing returns and incoming merchandise, and maintaining visual merchandising standards. Create welcoming customer experiences by engaging shoppers, sharing product stories, curating recommendations, responding to feedback, and contributing to a safe and supportive workplace.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent employee and customer experiences. The role requires extended mobility on the sales floor, the ability to lift items up to 40 pounds using safe techniques, and flexible availability for shifts that may include evenings, weekends, holidays, overnights, and early mornings; French-English bilingualism is required in Québec.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Returns Processing
Receiving Merchandise
Product Knowledge
Customer Engagement
Communication
Adaptability
Flexibility
Teamwork
Health And Safety
Time Management
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Store Operations
Inventory Cycle Counts
Stock Replenishment
Product Returns
Merchandising
Receiving Merchandise
Product Shelving
Product Knowledge
Customer Engagement
Product Recommendations
Customer Feedback
Health And Safety
Teamwork
Employee Experience
Flexible Scheduling
Seasonal Employment
Part-Time Employment
Early Morning Shifts
Overnight Shifts
French-English Bilingualism

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