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Added 4 mins ago
Assistant Store Manager - Heartland Town Centre
RCL - Reitmans Canada Ltd/Ltée
Mississauga, ON
Full-time
…contributing to a culture rooted in engagement and excellence. You’ll support key initiatives that elevate store performance, strengthen the brand, and ensure every customer enjoys an…
Added 4 mins ago
Grocery Clerk Part Time Evening
No Frills
Toronto, ON
Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 4 mins ago
Pharmacy Assistant Part Time Day
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Toronto, ON
Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 4 mins ago
Cashier, Hourly Part Time Evening
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Part-time
Maintain excellent customer service and checkout area
Added 4 mins ago
(CAN) Stock Unloader Associate PART TIME
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Calgary, AB
Part-time · Contract
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Added 4 mins ago
Guest Experience Lead | Woodgrove Nanaimo (open availablity a must )
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Full-time
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Added 4 mins ago
Coffee Shop Student/Asst PT Part Time Day
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…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
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Loblaw Companies Limited
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Corporate Flight Attendant
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…operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers’ needs and strive to provide a more profitable, sustainable, and secure…
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Sales Assistant
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Part-time
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Added 4 mins ago
Pharmacy Student, Hourly Part Time Flexible Shifts
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Added 4 mins ago
Personal Shopper Student Part Time Evening
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…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
Added 4 mins ago
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Added 4 mins ago
Service Clerk Part Time Evening
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Burlington, ON
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…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
Added 4 mins ago
Client Service Associate
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We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients,…
Added 4 mins ago
Part-Time Seasonal Educator | Mapleview
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Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 34 mins ago
COS Supervisor
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As a Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by…
Added 34 mins ago
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Added 34 mins ago
Food Service Attendant - Tim Horton's YYZ Airport
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SSP Canada operates more than 30 restaurants throughout Toronto Pearson International Airport. The Food Service Associate plays a vital role in delivering excellent customer experiences by…
Added 49 mins ago
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
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Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 1 hour ago
Retail Manager - North Bay
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…Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large…
Added 1 hour ago
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$150,000 to $175,000 CAD / year
Full-time
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Added 1 hour ago
Retail Store Manager
Lovisa
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Full-time
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.
Added 1 hour ago
Retail Sales Associates
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We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and…

Indigo

Seasonal Customer Experience Representative

Mississauga, ON, Canada

Pay: $17.95 CAD / hour
Job type: Part-time
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

5AM Availability Required

WHO WE ARE

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Support the daily operations of the store before or after the store closes (5am or 9pm start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Align with Store leadership on goals and objectives for fiscal year
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High-Performance Characteristics
Seek information regarding new products, promotions, and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
Available to support the daily operations of the store, before or after the store closes (5am or 9pm start time) as needed
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Support store operations by counting inventory, replenishing and shelving products, processing returns, receiving merchandise, and maintaining visual merchandising standards. Create welcoming customer experiences by engaging shoppers, sharing product stories, curating recommendations, and contributing to a safe and positive store environment.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent customer and employee experiences. The role requires extended periods of mobility on the sales floor, lifting items up to 40 pounds safely, and flexible availability including early mornings, evenings, weekends, holidays, and overnight shifts; French and English bilingualism is required in Québec.

Skills

Customer Service
Retail Operations
Inventory Cycle Counting
Stock Replenishment
Product Returns
Merchandising
Receiving Merchandise
Product Knowledge
Customer Engagement
Communication
Adaptability
Flexibility
Teamwork
Health And Safety
Time Management
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Store Operations
Inventory Cycle Counts
Stock Replenishment
Product Returns
Shelving
Merchandising
Visual Merchandising
Incoming Merchandise
Customer Experience
Product Collections
Product Knowledge
Customer Feedback
Employee Experience
Health And Safety
Teamwork
Flexible Schedule
Early Morning Availability
Overnight Shifts
Physical Mobility
Lifting Up To 40 Pounds
Bilingualism

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