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Added 4 mins ago
MO
Early Childhood Educator
Mighty Oaks Academy
St Teresa, PE
- Full-time
An ability to collaborate in a team-oriented environment, sharing ideas and working toward common goals.
Added 6 mins ago
UT
Rédacteur technique sénior ou rédactrice technique sénior, Ingénierie L'occasion / Senior Technical Writer, Development
Unity Technologies
Montreal, QC · CAN-Montreal
- $84,200 to $126,200 CAD / year
- Full-time
Unity believes the world is a better place with more creators. Join us on the Documentation team as we help them succeed!
Added 7 mins ago
CA
Automotive Technician
Capital Auto Mall
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
Step into our service department and join an energized team under fresh leadership and new ownership. As part of the Capital Automotive Group, we offer steady flat rate work, modern bay…
Added 7 mins ago
EB
Director, Cyber Program & Transformation
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Proven track record in leading cyber transformation or digital modernization programs.
Added 14 mins ago
VI
online marketing manager
Vestra Inet
Concord, ON
- From $65,000 CAD / year
- Full-time
- On-site
About Us At Vestra Inet, we specialize in software development and digital marketing, serving clients across industrial and commercial sectors. Our mission is to help businesses grow…
Added 22 mins ago
Q
ASICS Design Verification Engineer (Multiple Levels) - Vancouver OR Markham
Qualcomm
Vancouver, BC · Markham, ON
- Full-time
The team is responsible for the complete verification lifecycle, from system-level concept to tape out and post-silicon support. The responsibility of the position involves comprehensive…
Added 25 mins ago
M
Senior Communication Specialist
McElhanney
AB · Alberta, Canada
- Full-time
…compensation and benefits package, and collaborating with a team of great…
Added 25 mins ago
E
Bilingual Technical Trainer
Epiroc
Val-d'Or, QC
- Full-time
Join Our Team as a Bilingual Technical Trainer at Epiroc!
Added 25 mins ago
TT
Digital Controls Technical Specialist
Trane Technologies
Montreal, QC
- Full-time
A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy…
Added 25 mins ago
EB
Director, Cyber Program & Transformation
EQ Bank
Toronto, ON
- Full-time
Proven track record in leading cyber transformation or digital modernization programs.
Added 39 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Victoria, BC
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 44 mins ago
CM
Housing Support Worker
Canadian Mental Health Association, P.E.I.
Alberton, PE
- Full-time
Added 48 mins ago
SD
Senior Product Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 48 mins ago
SD
Director, Virtual Care Technology Applications
Shoppers Drug Mart
Mississauga, ON · Toronto, ON
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 48 mins ago
SD
Director, Specialty Retail Programs
Shoppers Drug Mart
Mississauga, ON
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 48 mins ago
SD
Director, Preventative Care- 18 months fixed term with Benefits
Shoppers Drug Mart
Toronto, ON
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 49 mins ago
Museum Curator I
Resource Sector
St. John's, NL
…of in-house, multi-disciplinary, temporary, travelling and digital exhibitions and publications that present and contextualize museum collections for diverse publics. They make regular…
Added 56 mins ago
M
Marketing Lead
MyVeloFit
Ottawa, ON
- Full-time
…creativity, and analytics. You’ll shape the brand’s direction across digital, video, and community channels, supported by a small but mighty marketing team, and collaborating across Product…
Added 56 mins ago
PH
Change Management Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Collaborates with the training team to ensure the curriculum reflects organizational processes and change impacts; provides strategic input on delivery approach for local audiences.
Added 56 mins ago
SH
Assistant Manager I
Sunglass Hut
Winnipeg, MB
- Full-time
…including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the…
Added 1 hour ago
SN
Quality Manager
SA Nicolle Consulting
Morell, PE
- Full-time
We are seeking an experienced individual to join our client’s Quality Team in the role of Quality Manager – a key position dedicated to establishing quality standards for out products and…
Added 1 hour ago
F&
Manager
Fitzpatrick & Company
Charlottetown, PE
- Full-time
…verge of becoming one - to join our collaborative, fast-paced team in a leadership role. This position is ideal for someone who thrives on building strong client relationships, leading…
Added 1 hour ago
SD
Senior Specialist, Beauty Operations - Contract
Shoppers Drug Mart
Toronto, ON
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 1 hour ago
SD
Senior Manager, Learning, Development and Engagement
Shoppers Drug Mart
Toronto, ON
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 1 hour ago
SD
Senior Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
- Full-time
Working closely with Pharmacy Operations, Technology, Digital, Clinical Excellence, and other cross-functional partners, this leader will translate emerging capabilities, patient and team…

Indigo

Seasonal Customer Experience Representative

Richmond, BC, Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Apply by: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Support store operations by counting inventory, replenishing and shelving products, processing returns and incoming merchandise, and maintaining visual merchandising standards. Create a welcoming customer experience by engaging shoppers, recommending curated products, sharing product stories, and contributing to a safe and positive workplace.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent customer and employee experiences. The role requires extended periods of mobility on the sales floor, lifting items up to 40 pounds using safe techniques, and flexible availability; French-English bilingualism is required for positions in Québec.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Returns Processing
Receiving Merchandise
Customer Engagement
Product Storytelling
Adaptability
Flexibility
Communication
Teamwork
Health And Safety
Physical Stamina
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Store Operations
Inventory Cycle Counts
Stock Replenishment
Product Returns
Merchandising
Incoming Merchandise
Product Shelving
Customer Engagement
Product Collections
Product Promotions
Health And Safety
Employee Experience
Flexible Scheduling
Seasonal Employment
Part-Time
Physical Lifting
French-English Bilingualism

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