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Added 6 mins ago
YH
SHELTER WORKER
YWCA Hamilton
Hamilton, ON
- Contract
Added 6 mins ago
C
Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
Added 6 mins ago
CP
Regional Sales Manager
Charlotte Products Ltd.
Ottawa, ON
- Full-time
Added 6 mins ago
ES
Senior Program Manager – AI Security Research
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Added 6 mins ago
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Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
Added 6 mins ago
BO
Developer/Senior Developer - Payments and Tokenization
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Toronto, ON
- Temporary
We are seeking a motivated Developer to help design and deliver secure solutions across payments, tokenization, blockchain, digital assets, and distributed ledger technologies (DLT).…
Added 6 mins ago
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Performance Media Specialist
Glassroom
Toronto, ON
- Full-time
Added 6 mins ago
A
Engineering Technician
Actalent
Mississauga, ON
- $17 to $22 CAD / hour
- Contract
Added 6 mins ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
Added 6 mins ago
BC
Data Platform Administrator/Developer
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Added 6 mins ago
R&
Staff Engineer / AI Builder
Robots & Pencils
Canada
- Full-time
Added 6 mins ago
OS
Senior Forward Deployed Engineer (FDE)
Open Systems Technologies
Toronto, ON
- Contract
8+ years of professional software engineering experience, with demonstrable experience as a Full-Stack Developer transitioning into an FDE-style, customer-facing delivery role.
Added 6 mins ago
UG
26ELM212 - Long Term Occasional - French Immersion Kindergarten/Grade 1 - 0.2FTE
Upper Grand District School Board
Guelph/Eramosa, ON · Rockwood, ON
- Full-time
Added 9 mins ago
HC
Probationary / Permanent - Primary Team Member - French Immersion / Primary Team Member / Teacher of the Arts (0.57 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
Added 9 mins ago
HC
LTO - Thrive SET (1.00 FTE)
Halton Catholic District School Board
Oakville, ON
- Full-time
Added 9 mins ago
HC
LTO - Intermediate/Senior Spanish (0.33 FTE)
Halton Catholic District School Board
Milton, ON
- Full-time
Added 9 mins ago
HC
LTO - Intermediate French/Religion (0.13 FTE)
Halton Catholic District School Board
Milton, ON
- Full-time
Added 9 mins ago
BC
Data Platform Administrator/Developer
BBA Consultants
Montreal, QC
- Full-time
Added 9 mins ago
OP
Electrical & Control Tech'n/Technologist Trainee
Ontario Power Generation
Campbellford, ON
- Full-time
Added 9 mins ago
BC
Data Platform Administrator/Developer
BBA Consultants
Boisbriand, QC
- Full-time
Added 9 mins ago
OD
FR 100% Elem LTO, Core French to Grades 1-6; Prep coverage to DD Class
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Full-time
Added 9 mins ago
TO
Philanthropy Operations Associate
The Ottawa Hospital Foundation
Ottawa, ON
- $43,333 to $51,250 CAD / year
- Contract
Added 9 mins ago
TT
Senior Procurement Specialist (13766)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
Added 9 mins ago
A
Cloud Software Engineer
Actalent
Ottawa, ON
- $88 to $111 CAD / hour
- Contract
The Software Developer will support the design, development, testing, and deployment of the Telemetry & Observability Platform (TOP). This enterprise platform integrates vehicle telemetry,…
Added 9 mins ago
MM
Specialist, Logistics, Maintenance and Repair
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time

Indigo

Seasonal Customer Experience Representative

Penticton, BC, Canada

$18.25 to $19 CAD / hour · Part-time

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Job details

Pay: $18.25 to $19 CAD / hour
Job type: Part-time
Apply by: Apr 5, 2027
Posting language: English
Posted: Oct 7, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Replenish and process merchandise, maintain appealing product displays, and create a welcoming store environment. Engage customers through product knowledge and storytelling, respond to feedback, and contribute to a safe, positive experience for customers and colleagues.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent customer and employee experiences. The role requires extended periods on the sales floor, lifting items up to 40 pounds using safe techniques, and flexible availability; French and English bilingualism is required for positions in Québec.

Skills

Customer Service
Retail Merchandising
Stock Replenishment
Product Returns Processing
Receiving Merchandise
Product Storytelling
Customer Engagement
Adaptability
Flexibility
Communication
Teamwork
Health And Safety Awareness
Time Management
Physical Stamina
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Merchandising
Stock Replenishment
Product Returns
Incoming Merchandise
Product Displays
Product Knowledge
Customer Engagement
Product Storytelling
Store Operations
Health And Safety
Customer Feedback
Employee Experience
Flexible Scheduling
Seasonal Employment
Part-Time
Artificial Intelligence
Diversity, Equity, Inclusion, And Accessibility

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