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Added 12 mins ago
I
Seasonal Customer Experience Representative
Indigo
Waterloo, ON
- $17.6 to $17.95 CAD / hour
- Part-time
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Added 12 mins ago
I
Customer Experience Representative - Seasonal
Indigo
Windsor, ON
- $17.95 to $26 CAD / hour
- Part-time
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Added 28 mins ago
R(
Team Lead (Full time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Winnipeg, MB
- Full-time
RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands -…
Added 28 mins ago
R(
Designer, Knits
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
Bilingualism in French and English, as the role involves regular communication with partners outside Quebec.
Added 42 mins ago
HT
Counsellor / Psychotherapist / Clinical Social Worker – Independent Contractor
Harmonia Therapy Center
Châteauguay, QC
- Part-time
Harmonia Therapy Center is growing, and we're looking for passionate, qualified mental health professionals to join our multidisciplinary private practice in Chateauguay, Quebec!
Added 1 hour ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Oakville, ON
- Up to $17.95 CAD / hour
- Part-time
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Added 1 hour ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Ottawa, ON
- Up to $17.95 CAD / hour
- Part-time
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Added 1 hour ago
I
Seasonal Customer Experience Representative
Indigo
Oakville, ON
- $17.95 CAD / hour
- Part-time
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Added 1 hour ago
QG
Operations Lead
QP Group
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
Strong working knowledge of Quebec employment legislation and relevant compliance requirements.
Added 2 hours ago
SalonCentric - Store Associate - Windsor, ON (part-time)
L'Oréal
Windsor, ON
…(2023), British Columbia (2024), and recent expansions into Quebec (2025 and…
Added 2 hours ago
L
SalonCentric - Store Associate - Windsor, ON (PT)
L'Oréal
Windsor, ON
- Full-time
…(2023), British Columbia (2024), and recent expansions into Quebec (2025 and…
Added 2 hours ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
You are bilingual (French/English); this is considered an asset for the Quebec region;
Added 2 hours ago
AI
Non-Ferrous Receiving Labourer
American Iron & Metal (AIM)
Quebec, QC
- Full-time
We are looking for a Non-Ferrous Receiving Labourer to join our team in Quebec City.
Added 2 hours ago
AI
Scale Clerk
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Levis, QC
- Full-time
We are currently looking for motivated individuals to join our team in Lévis, Quebec. This is a permanent position. The schedule is full-time, Monday to Friday, from 8:00 a.m. to 4:30 p.m.
Added 2 hours ago
L
SalonCentric - Store Associate - Kitchener (PT)
L'Oréal
Kitchener, ON
- Full-time
…(2023), British Columbia (2024), and recent expansions into Quebec (2025 and…
Added 2 hours ago
SalonCentric - Store Associate - Mississauga, ON (part-time)
L'Oréal
Mississauga, ON
…(2023), British Columbia (2024), and recent expansions into Quebec (2025 and…
Added 2 hours ago
SalonCentric - Store Associate - Hamilton, ON (part-time)
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Hamilton, ON
…(2023), British Columbia (2024), and recent expansions into Quebec (2025 and…
Added 2 hours ago
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SENIOR Assembly Technician – Li-Cube solar container
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Laval, QC
- Full-time
Added 2 hours ago
SalonCentric - Store Associate - Hamilton, ON (part-time)
L'Oréal
Hamilton, ON
…(2023), British Columbia (2024), and recent expansions into Quebec (2025 and…
Added 2 hours ago
I
Seasonal Customer Experience Representative
Indigo
Ottawa, ON
- $17.95 CAD / hour
- Part-time
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Added 3 hours ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
Added 3 hours ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Added 3 hours ago
OA
Industrial Mechanic
Oldcastle APG
Ottawa, ON
- Other
…markets. The company operates 8 production facilities across Quebec and Ontario and employs more than 250 people throughout its various sites. Permacon is a division of Oldcastle®…
Added 3 hours ago
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Maintenance / Handyman Associate
Boardwalk
Calgary, AB
- Full-time
…across Alberta, British Columbia, Ontario, Saskatchewan, and…
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Indigo

Seasonal Customer Experience Representative

Ottawa, ON, Canada

$17.95 CAD / hour · Part-time

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Job details

Pay: $17.95 CAD / hour
Job type: Part-time
Apply by: Apr 23, 2027
Posting language: English
Posted: Oct 25, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise (5am, 6am, or 8pm start times)
Use merchandising standards to create a visually appealing, stimulating store
Align with Store leadership on goals and objectives for fiscal year
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High-Performance Characteristics
Seek information regarding new products, promotions, and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Manage inventory tasks, including cycle counts, replenishment, returns, shelving, and processing incoming merchandise, while maintaining appealing store displays. Create welcoming customer experiences by engaging shoppers, recommending curated products, sharing product stories, and contributing to a safe and supportive workplace.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent customer and employee experiences. The role requires extended periods on the sales floor, lifting items up to 40 pounds using safe techniques, and flexible availability for varied shifts; French and English bilingualism is required for positions in Québec.

Skills

Customer Service
Retail Merchandising
Inventory Management
Stock Replenishment
Product Returns Processing
Receiving Merchandise
Product Storytelling
Customer Engagement
Adaptability
Flexibility
Communication
Teamwork
Accountability
Health And Safety Awareness
Physical Stamina

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Inventory Cycle Counts
Stock Replenishment
Product Returns
Merchandising
Store Operations
Incoming Merchandise
Product Collections
Customer Engagement
Product Knowledge
Promotions
Health And Safety
Employee Experience
Flexible Scheduling
Physical Lifting
Retail Leadership
Artificial Intelligence
Diversity, Equity, Inclusion, And Accessibility

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