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Added 23 mins ago
M
Front-End Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…of it! We are growing, with the mandate to power world-class customer and employee experience through software and engineering…
Added 23 mins ago
M
AVP, Enterprise Digital Capabilities
Manulife
Toronto, ON
- Full-time
Continuously identify common business and customer needs that can be solved once and reused across the enterprise.
Added 23 mins ago
Customer Service Representative, RMV (Clerk 3)
The Government of Nova Scotia
Middleton, NS
…of potential? Then we have a great opportunity for you as a Customer Service Representative at Access Nova…
Added 23 mins ago
SI
Inside Sales Representative, Legacy Products
Swiss Instruments Limited
Mississauga, ON
- Full-time
Swiss Instruments Limited is seeking a customer-focused and detail-oriented Inside Sales Representative to support customers and the sales team for its legacy product lines. These products…
Added 53 mins ago
I
Seasonal Customer Experience Representative
Indigo
Kelowna, BC
- Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 1 hour ago
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Hilton Food Group Plc
Brantford, ON
To manage all aspects of the production planning at site in order to achieve the required Hilton standards of customer service level, production and stock movements, cost control and…
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Loans Interviewer / MSR, Mobile
Community Savings Credit Union
Vancouver, BC · Greater Vancouver Metropolitan Area
- Temporary
LOANS INTERVIEWER / MEMBER SERVICE REPRESENTATIVE, Mobile
Added 1 hour ago
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Counter Sales Associate 2
AirReps
Markham, ON
- Full-time
Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Customer Service/Inside Sales Representative position for our Branch Operations group.…
Added 1 hour ago
Customer Service Representative
U-Haul
Dartmouth, NS
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 1 hour ago
IS
Customer Care Representative - UPL
Information Services Corporation ISC
Stratford, ON · Toronto, ON
- Full-time
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Added 1 hour ago
Customer Service Representative Revenue-C0746
City of London
London, ON
Reports through the Senior Customer Service Representative - Revenue or Senior Cashier to the Manager II, Customer Service and Assessment or the Supervisor of Taxation and Revenue. Provides…
Added 1 hour ago
Customer Service Representative Licensing & By-Laws-C0885
City of London
London, ON
Reporting to a Coordinator or Manager in the area, the Customer Service Representative, Licensing and Bylaws supports the Municipal Compliance division by completing the required processes…
Added 1 hour ago
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Client Service Specialist
Fiserv
Mississauga, ON
- Full-time
…Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you…
Added 1 hour ago
Registration/Scheduling Clerk, CIU
Nova Scotia Health and IWK Health
Halifax, NS
…2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job…
Added 2 hours ago
RS
Operations Management Trainee
Ryder Supply Chain Solutions
Toronto, ON · CAN - Etobicoke ON Kipling Ave
- Full-time
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee…
Added 2 hours ago
M
Business Intelligence Analyst
Manulife
Waterloo, ON
- Full-time
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in…
Added 5 hours ago
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Sales Representative - Scarborough, North York, ON
Axcellent Communications Inc.
Toronto, ON · North York, ON
- Full-time
…technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for…
Added 11 hours ago
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Sales Representative/Customer Service
VI Granite & Quartz Countertops
Nanaimo, BC
- Full-time
We are seeking a full-time Sales Representative/Customer Service professional to join our team on-site in Nanaimo, BC. The role involves interacting with customers to understand their…
Added 13 hours ago
QR
Sales Representative
Quincaillerie Richelieu
Vancouver, BC
- Full-time
…calls, following up on marketing campaigns, and responding to customer calls and emails. As a fully trained product expert, you will recommend the appropriate product based on application…
Added 13 hours ago
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Warehouse Material Handler
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
We are currently seeking a Back Desk Customer Service Representative to support our warehouse and order desk operations. This role focuses on order processing, administrative support, and…
Added 13 hours ago
QR
Sales Representative - Panel
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
Richelieu Hardware is looking for a driven and customer-focused Outside Sales Representative - Panel to join our Calgary Alberta branch.
Added 13 hours ago
QR
Sales Representative - Panel
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
Richelieu Hardware is looking for a driven and customer-focused Outside Sales Representative - Panel to join our Calgary Alberta branch.
Added 13 hours ago
QR
Sales Representative
Quincaillerie Richelieu
Victoria, BC
- Full-time
Richelieu Hardware is looking for a driven and customer-focused Outside Sales Representative to join our Victoria. BC branch.
Added 13 hours ago
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Sales Representative - Industrial
Quincaillerie Richelieu
Richmond, BC
- Full-time
Richelieu Hardware is looking for a driven and customer-focused Industrial Sales Representative to join our Vancouver branch.
Added 13 hours ago
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Sales Representative
Quincaillerie Richelieu
Kelowna, BC
- Full-time
Richelieu Hardware is looking for a driven and customer-focused Outside Sales Representative to join our Kelowna branch.

Indigo

Seasonal Customer Experience Representative

Oakville, ON, Canada

$17.95 CAD / hour · Part-time

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Job details

Pay: $17.95 CAD / hour
Job type: Part-time
Apply by: Apr 23, 2027
Posting language: English
Posted: Oct 25, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Support store operations by counting inventory, replenishing and shelving products, processing merchandise, and maintaining visual merchandising standards. Create welcoming customer experiences by sharing product stories, assisting customers, responding to feedback, and contributing to a safe and positive workplace.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent employee and customer experiences. The role requires extended periods on the sales floor, lifting items up to 40 pounds, and flexible availability for shifts that may include evenings, weekends, holidays, overnights, and early mornings; French and English bilingualism is required in Québec.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Knowledge
Customer Engagement
Communication
Adaptability
Flexibility
Teamwork
Time Management
Health And Safety
Physical Stamina
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Store Operations
Inventory Cycle Counts
Stock Replenishment
Product Returns
Merchandising
Receiving Merchandise
Product Processing
Product Knowledge
Customer Engagement
Customer Feedback
Health And Safety
Employee Experience
Flexible Scheduling
Seasonal Employment
Part-Time Employment
Physical Lifting
Bilingualism

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