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Added 17 mins ago
TP
Terminal Officer (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 17 mins ago
NF
District Sales Manager- Calgary
Neo Financial
Calgary, AB
- Full-time
…standards. Your focus will be on maximizing efficiency, optimizing Customer Acquisition Cost (CAC), and fostering a high-performance sales culture within your district. This role requires a…
Added 33 mins ago
NF
District Sales Manager - Calgary
Neo Financial
Calgary, AB
- Full-time
…standards. Your focus will be on maximizing efficiency, optimizing Customer Acquisition Cost (CAC), and fostering a high-performance sales culture within your district. This role requires a…
Added 47 mins ago
RP
Temporary Customer Service Representative (Weekends) - Hullmark Centre
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 47 mins ago
RP
Temporary Customer Service Representative (Afternoon) - Hullmark Centre
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 47 mins ago
DC
Counter Sales Associate 2
Daikin Comfort
Markham, ON
- Full-time
Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Customer Service/Inside Sales Representative position for our Branch Operations group.…
Added 47 mins ago
DC
Customer Service Representative/ Inside Sales Representative, Level 1
Daikin Comfort
Calgary, AB
- Full-time
The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the…
Added 48 mins ago
BB
System Designer - AV
Bosch Building Technologies
Vancouver, BC
- Full-time
…functionality to determine proper operation of conferencing, audio processing, video distribution, control systems and other AV…
Added 1 hour ago
YU
Construction Associate
York University
Toronto, ON
- Contract
…Services works with campus partners to provide exceptional customer service and satisfaction in alignment with the University's corevalues.The Construction Associate is responsible for the…
Added 1 hour ago
RS
Operations Management Trainee
Ryder Supply Chain Solutions
Hamilton, ON
- Full-time
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee…
Added 1 hour ago
Supervisor, Collection Operations (Waste Management)
Halton Region
ON
…supervision to operational staff and Works Clerks, oversees customer service delivery, complaint investigations, field service response, operational performance monitoring, by-law support…
Added 1 hour ago
CB
Guest Service Representative
Courtyard by Marriott Toronto Mississauga/Meadowvale
Mississauga, ON
- Full-time
Role Description The Guest Service Representative is a full-time, on-site position based at Courtyard by Marriott Toronto Mississauga/Meadowvale in Mississauga, ON. In this role, the team…
Added 1 hour ago
F
Client Support Supervisor
Fiserv
Mississauga, ON
- Full-time
…center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent service delivery, timely issue…
Added 1 hour ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, Ontario
- Part-time
The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities…
Added 1 hour ago
EM
Customer Service Representative - Kelowna Airport
Enterprise Mobility
Kelowna, BC
- $19.65 CAD / hour
- Full-time
Enterprise Mobility (Canada) Inc. has an exciting opportunity for a Customer Service Representative / Return Agent. The Return Agent provides superior, friendly, and efficient service…
Added 1 hour ago
HR
Supervisor, Collection Operations (Waste Management)
Halton Region
Oakville, ON
- Full-time
…supervision to operational staff and Works Clerks, oversees customer service delivery, complaint investigations, field service response, operational performance monitoring, by-law support…
Added 1 hour ago
RP
Temporary Customer Service Representative (Morning) - Hullmark Centre
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 1 hour ago
DW
Administrative Coordinator
Dying With Dignity Canada
Toronto, ON
- Full-time
Added 1 hour ago
CS
Inside Sales Representative
Crane Supply - Canada's Premier PVF Distributor | Premier distributeur de PVF au Canada
Moncton, NB
- Full-time
INSIDE SALES REPRESENTATIVE (GRADUATE HIRE PROGRAM)
Added 1 hour ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, ON
- Part-time
The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities…
Added 2 hours ago
T
Finance Operations Analyst I
TD
Dieppe, NB
- Full-time
Provides a broad range of analytical / advanced finance processing / reporting support and general accounting expertise. Roles may also provide related finance operational / initiative…
Added 2 hours ago
M
Analyst - Commercial Mortgage Credit
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Added 2 hours ago
GT
Cashier (Temporary)
Giant Tiger
Winnipeg, MB
- Part-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 2 hours ago
GT
Cashier (Full-Time)
Giant Tiger
Boisbriand, QC
- Full-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 2 hours ago
A
Customer Service Representative/ Inside Sales Representative, Level 1
AirReps
Calgary, AB
- Full-time
The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the…

Indigo

Seasonal Customer Experience Representative

Kelowna, BC, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Apr 24, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Support store operations by counting inventory, replenishing and shelving products, processing returns and incoming merchandise, and maintaining visual merchandising standards. Create welcoming customer experiences by engaging shoppers, recommending curated products, sharing product stories, and contributing to a safe and supportive workplace.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent customer and employee experiences. The role requires extended periods on the sales floor, lifting items up to 40 pounds using safe techniques, and flexible availability for evenings, weekends, holidays, overnights, or early mornings as needed; French and English bilingualism is required in Québec.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Returns Processing
Receiving Merchandise
Product Knowledge
Customer Engagement
Adaptability
Flexibility
Communication
Teamwork
Health And Safety
Time Management
Physical Stamina

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Store Operations
Inventory Cycle Counts
Stock Replenishment
Product Returns
Merchandising
Receiving Merchandise
Product Knowledge
Customer Engagement
Product Recommendations
Visual Standards
Health And Safety
Employee Experience
Flexible Scheduling
Seasonal Employment
Part-Time Employment
Artificial Intelligence
Diversity, Equity, Inclusion, And Accessibility

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