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Added 11 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Kelowna, BC
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 27 mins ago
Engineering Designer - Electrical
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Mississauga, ON
Provision of timely technical support to production, sales & service departments
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Sales Support Coordinator
Enercare
Toronto, ON
Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and…
Added 27 mins ago
TH
Merchandising Associate Part Time 4am-8am (CARLETON PLACE)
The Home Depot
Carleton Place, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 27 mins ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- Full-time
We are seeking a well-connected and entrepreneurial Director, Strategic Business Development & Enterprise Sales to lead our enterprise growth efforts in Canada.
Added 27 mins ago
CS
Inside Sales Representative
Crane Supply - Canada's Premier PVF Distributor | Premier distributeur de PVF au Canada
Moncton, NB
- Full-time
INSIDE SALES REPRESENTATIVE (GRADUATE HIRE PROGRAM)
Added 27 mins ago
TH
Merchandising Associate Part Time (MONCTON)
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Moncton, NB
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
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AT
Front Desk Reception (Scarborough)
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Toronto, ON · Scarborough, ON
- Part-time
You embody strong sales, communication and customer service skills
Added 27 mins ago
CW
Professional Sales Representative
Canadian Wealth Inc.
Calgary, AB
- Full-time
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Added 27 mins ago
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Merchandising Associate Part Time (ORLEANS)
The Home Depot Canada
Ottawa, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 41 mins ago
GF
Customer Service Representative (Motivator) - Fort Saskatchewan Southpointe Centre
GoodLife Fitness
Fort Saskatchewan, AB
- Full-time
Who is a Customer Service Representative (Motivator)?
Added 41 mins ago
AA
Store Driver
Advance Auto Parts
Brampton, ON
- $16.8 to $20.15 CAD / hour
- Part-time
Sales aptitude and customer service orientation
Added 41 mins ago
AA
Retail Parts Pro
Advance Auto Parts
Brampton, ON
- $16.8 to $20.15 CAD / hour
- Part-time
Achieve personal / store sales goals and service objectives
Added 56 mins ago
W
Senior Representative - Inside Sales
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Kitchener, ON
- Full-time
As a Senior Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. You will obtain, create, and up-selling…
Added 56 mins ago
GT
Cashier (Temporary)
Giant Tiger
Sault Ste. Marie, ON
- Part-time
Ensures a high level of customer service at the checkouts;
Added 56 mins ago
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Cashier (Temporary)
Giant Tiger
Winnipeg, MB
- Part-time
Ensures a high level of customer service at the checkouts;
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Head Cashier (Full-Time)
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- Full-time
Responsible of ensuring a high level of customer service;
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Cashier (Full-Time)
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- Full-time
Ensures a high level of customer service at the checkouts;
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Head Cashier (Full-Time)
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- Full-time
Responsible of ensuring a high level of customer service;
Added 56 mins ago
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Customer Service Representative/ Inside Sales Representative, Level 1
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Calgary, AB
- Full-time
The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the…
Added 56 mins ago
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Part Time Sales Representative Koodo | Willowbrook Mall
TELUS
Langley (City), BC · Langley, BC
- Part-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small
Added 56 mins ago
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Construction Manager
Texcan
AB · Edmonton, AB
- Full-time
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 56 mins ago
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Customer Service Representative
Paymentus
Richmond Hill, ON
- Full-time
The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment…
Added 1 hour ago
CF
Member Services Rep
Crunch Fitness Canada
Mississauga, ON
- $17.95 CAD / hour
- Full-time
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If…
Added 1 hour ago
TA
Regional Vice President, Eastern Canada
Thorek/Scott and Partners
ON · Ontario, Canada
- Full-time
…institutions, private equity and investment funds, professional service firms, and entrepreneurial businesses in a variety of industries. We value the human connection and distinguish…

Indigo

Seasonal Customer Experience Representative

Kelowna, BC, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Apr 24, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Support store operations by counting inventory, replenishing and shelving products, processing returns and incoming merchandise, and maintaining visual merchandising standards. Create welcoming customer experiences by engaging shoppers, recommending curated products, sharing product stories, and contributing to a safe and supportive workplace.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, and committed to excellent customer and employee experiences. The role requires extended periods on the sales floor, lifting items up to 40 pounds using safe techniques, and flexible availability for evenings, weekends, holidays, overnights, or early mornings as needed; French and English bilingualism is required in Québec.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Returns Processing
Receiving Merchandise
Product Knowledge
Customer Engagement
Adaptability
Flexibility
Communication
Teamwork
Health And Safety
Time Management
Physical Stamina

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Store Operations
Inventory Cycle Counts
Stock Replenishment
Product Returns
Merchandising
Receiving Merchandise
Product Knowledge
Customer Engagement
Product Recommendations
Visual Standards
Health And Safety
Employee Experience
Flexible Scheduling
Seasonal Employment
Part-Time Employment
Artificial Intelligence
Diversity, Equity, Inclusion, And Accessibility

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