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Added 20 hours ago
Seasonal Customer Experience Representative
Indigo Books & Music
St. John's, NL
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 20 hours ago
Seasonal Customer Experience Representative
Indigo
St. John's, NL · Greater St. John's Metropolitan Area
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 22 hours ago
Seasonal Customer Experience Representative
Indigo Books & Music
St. Catharines, ON
Up to $17.6 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 22 hours ago
Seasonal Customer Experience Representative
Indigo
St. Catharines, ON
$17.6 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 1 day ago
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Kelowna, BC
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 1 day ago
2026 Seasonal Customer Experience Representative
Indigo
Kelowna, BC
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 1 day ago
Seasonal Customer Experience Representative
Indigo Books & Music
Halifax, NS
$17 to $20.65 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 1 day ago
Seasonal Customer Experience Representative
Indigo
Halifax, NS
$17 to $20.65 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 1 day ago
Seasonal Customer Experience Representative
Indigo Books & Music
Thunder Bay, ON
Up to $17.6 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 1 day ago
Seasonal Customer Experience Representative
Indigo
Thunder Bay, ON
$17.6 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 1 day ago
2026 Seasonal Customer Experience Representative
Indigo Books & Music
St. Catharines, ON
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
Seasonal Customer Experience Representative
Indigo Books & Music
Bedford, NS
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 1 day ago
2026 Seasonal Customer Experience Representative
Indigo
St. Catharines, ON
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
Seasonal Customer Experience Representative
Indigo
Bedford, NS
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Calgary, AB
Up to $15.25 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
2026 Seasonal Customer Experience Representative
Indigo
Calgary, AB
$15.25 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Markham, ON
Up to $17.6 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
2026 Seasonal Customer Experience Representative
Indigo
Markham, ON
$17.6 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
Seasonal Customer Experience Representative
Indigo Books & Music
Barrie, ON
$17.6 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
Seasonal Customer Experience Representative
Indigo
Barrie, ON
$17.6 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Ottawa, ON
$17.6 to $18 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
2026 Seasonal Customer Experience Representative
Indigo
Ottawa, ON
$17.6 to $18 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Whitehorse, YT
$18.51 to $20.25 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
2026 Seasonal Customer Experience Representative
Indigo
Whitehorse, YT
$18.51 to $20.25 CAD / hour
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…
Added 2 days ago
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Saskatoon, SK
Part-time
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs…

Indigo

Seasonal Customer Experience Representative

St. Catharines, ON, Canada

Pay: $17.6 CAD / hour
Job type: Part-time
Apply by: Mar 18, 2027
Posting language: English
Posted: Sep 19, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

6AM availability required.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

You will support daily store operations, including inventory management, stock replenishment, and processing merchandise. Additionally, you will engage with customers to provide a welcoming experience and curate product collections.

Requirements

Previous experience in specialty retail is preferred but not required. Candidates must be able to lift up to 40 pounds and maintain a flexible schedule including early mornings, evenings, and weekends.

Skills

Customer Service
Inventory Management
Merchandising
Communication
Retail Operations
Stock Replenishment
Product Knowledge
Teamwork
Adaptability
Flexibility
Health And Safety
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Inventory Cycle Counts
Merchandising
Stock Management
Customer Engagement
Store Operations
Seasonal
Physical Retail
Product Returns
Health And Safety
Team Collaboration

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