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Added 14 mins ago
Personal Support Worker
Nurse Next Door
Brampton, ON
Full-time
…We bring Happier Aging to everyone: ourselves, our team, our community and the world. Happier Aging starts with…
Added 14 mins ago
Front Desk Reception (Wellington Opening Fall 2026)
Axis Therapy & Performance
Toronto, ON
Part-time
At Axis Therapy & Performance, we're not just a clinic, we're a community dedicated to redefining excellence in physical and manual therapy. Established in 2018, our clinics in the Greater…
Added 43 mins ago
Front Desk Reception (Wellington Opening Fall 2026)
Axis Therapy & Performance
Toronto, ON
Part-time
At Axis Therapy & Performance, we're not just a clinic, we're a community dedicated to redefining excellence in physical and manual therapy. Established in 2018, our clinics in the Greater…
Added 43 mins ago
Customer Service Representative I
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
Part-time
…shape the future of education and make a real impact in our…
Added 1 hour ago
Executive Director of Policy and Legislation
Government of Manitoba
Winnipeg, MB
Full-time
…collaborative partnerships across government, industry, academia, and community organizations to advance departmental and government…
Added 1 hour ago
Technical Specialist, Program Management
Defence Construction Canada
Ottawa, ON
Full-time
The duties and responsibilities listed below are representative but not all-inclusive:
Added 1 hour ago
Senior Project Accountant | Construction
Turner Construction | Canada
Vancouver, BC
Full-time
Community involvement, through the Community & Citizenship (C&C) Committee, volunteer events, and initiatives that give back to local communities.
Added 1 hour ago
Janitor
Halton Region
Milton, ON
Full-time
…persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection…
Added 2 hours ago
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Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Internship
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Added 2 hours ago
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Nova Scotia Health Authority
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Added 2 hours ago
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Nova Scotia Health Authority
Halifax, NS
Internship
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Added 2 hours ago
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Nova Scotia Health Authority
Bridgewater, NS
Full-time
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Added 2 hours ago
Utility Worker - Nutrition & Food Services
Nova Scotia Health Authority
Vaughan, NS
Internship
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Added 2 hours ago
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Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Full-time
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Added 2 hours ago
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Nova Scotia Health Authority
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Added 2 hours ago
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Medical Laboratory Technologist - 2026-2027 Graduates
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Community Outreach Worker - Adult Outpatient - Mental Health & Addictions
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Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
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Full-time
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Added 2 hours ago
Communications Clerk A - Voice Services
Nova Scotia Health Authority
Dartmouth, NS
Full-time
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Added 2 hours ago
Communications Clerk A - Voice Services
Nova Scotia Health Authority
Dartmouth, NS
Full-time
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Added 2 hours ago
Sonographers - Various Units and Locations Available in Nova Scotia
Nova Scotia Health Authority
NS · Nova Scotia, Canada
Internship
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Indigo

Seasonal Customer Experience Representative

Barrie, ON, Canada

Pay: $17.6 CAD / hour
Job type: Part-time
Apply by: Mar 20, 2027
Posting language: English
Posted: Sep 21, 2026

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Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

The representative will support daily store operations, including inventory management, stock replenishment, and processing merchandise. They are also responsible for creating a welcoming environment and engaging with customers to provide personalized product recommendations.

Requirements

Candidates should have experience in specialty retail or a similar environment, though it is not strictly required. The role demands physical mobility, the ability to lift up to 40 pounds, and a flexible schedule including early mornings, evenings, and weekends.

Skills

Customer service
Inventory management
Merchandising
Communication
Retail operations
Stock replenishment
Product knowledge
Flexibility
Adaptability
Teamwork
Health and safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Inventory Cycle Counts
Merchandising
Stock Management
Seasonal
Sales
Customer Engagement
Health and Safety
Product Curation
Store Operations

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