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Added 8 mins ago
Order Desk Clerk
Brandt Group of Companies
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Full-time
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the…
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Added 22 mins ago
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Added 22 mins ago
Part Time Sales Associate - Heartland Town Center
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In this role, you will have the opportunity to support the merchandising initiatives of each of our clients and enhance relationships with Store and Department Managers. This position is an…
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Key Holder/ Sales Advsior
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As a Key Holder/Sales Advisor at our Bayshore store, you will support the store leadership team in driving sales, delivering exceptional customer service, and maintaining operational…
Added 22 mins ago
Gift Wrapper
pretty wrapping service
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Added 23 mins ago
Full-Time Merchandiser
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The Merchandiser contributes to the success of Bloomstar by providing exceptional customer service at partner stores. This includes merchandising products, freshness rotation; display set…
Added 38 mins ago
Personal Banking Advisor - Edmonton Ellerslie Landing
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Drive Sales with Expertise: Guide retail personal and business clients toward the right savings, investment, and lending products for their short- and long-term goals. This includes…
Added 38 mins ago
Mortgage Specialist - Edmonton Area
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Added 38 mins ago
Operations Consultant - Part Time
sephora.com
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$17.8 to $20.95 CAD / hour
1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
Added 38 mins ago
Beauty Advisor - Part Time
sephora.com
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$19.85 to $24.8 CAD / hour
Previous experience and demonstrated ability to provide excellent service and develop strong client relationships in a retail, hospitality, or client-focused environment
Added 38 mins ago
Paid Services Beauty Advisor - Full Time
sephora.com
Winnipeg, MB
$18.3 to $21.55 CAD / hour
Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 38 mins ago
Store Lead
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Victoria, BC
Full-time
Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.

Indigo

Seasonal Customer Experience Representative

Tecumseh, ON, Canada

Pay: $17.95 CAD / hour
Job type: Contract
Apply by: Mar 21, 2027
Posting language: English
Posted: Sep 22, 2026

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Original job description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Support daily store operations including inventory cycle counts, stock replenishment, and creating visually appealing merchandise displays. Engage with customers to provide a welcoming environment and use storytelling to connect them with the brand's products.

Requirements

Previous retail experience is preferred but not required, along with the ability to lift up to 40 pounds and remain mobile for extended periods. Candidates must have a flexible schedule for various shifts and bilingualism in French/English for positions in Québec.

Skills

Customer Experience
Inventory Management
Merchandising
Stock Replenishment
Storytelling
Communication
Adaptability
Flexibility
Visual Merchandising
Product Curation
Health And Safety Compliance
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Inventory Control
Merchandising Standards
Product Returns
Specialty Retail
Customer Engagement
Store Operations
Bilingual
Visual Display

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