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Added 6 mins ago
Client Care Representative – Personal Insurance Associate
HUB International
100 Mile House, BC
Full-time
…and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some…
Added 6 mins ago
Member Services Representative - Elie Branch
Assiniboine Credit Union
Elie, MB
Full-time
Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service…
Added 6 mins ago
Member Services Rep - Overnight- Full time
Crunch Fitness Canada
Brampton, ON
$18.6 CAD / hour
Full-time
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If…
Added 19 mins ago
Executive Director & Assistant Dean
York University
Toronto, ON · North York, ON
$181,418 to $196,945 CAD / year
Full-time
…sustainability, and organizational outcomes.As OPD's senior representative, the ED&AD provides leadership in academic governance, represents OPD on internal and external bodies, and builds…
Added 20 mins ago
Wastewater Collection Operator
Halton Region
Georgetown, ON
Internship
…persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection…
Added 20 mins ago
Personal Support Worker (Casual)
Halton Region
Oakville, ON
Part-time
…persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection…
Added 20 mins ago
INDIGENOUS HEALTH SERVICE ASSISTANT
Northern Health - BC
Prince George, BC
Full-time
In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, the Indigenous Health…
Added 20 mins ago
Temporary Indigenous Student Success Coach
HPEDSB - Hastings and Prince Edward District School Board
Belleville, ON
Internship
Develop and maintain positive relationships with parents/guardians, community organizations, and other pertinent resource groups. This involves connecting individual students with…
Added 37 mins ago
Member Service Representative
Provincial Credit Union
O'leary, PE
Full-time
Looking for an opportunity to build a career in financial services? Join our O'Leary branch as a Member Service Representative and gain valuable banking experience. This role is ideal for…
Added 37 mins ago
Intermediate Architectural Technologist
Stantec
Edmonton, AB
Full-time
Act as a field representative of the architectural team, supporting project delivery throughout the construction phase.
Added 37 mins ago
Property Manager (Etobicoke)
ICON Property Management
Toronto, ON
$90,000 to $95,000 CAD / year
As a Property Manager at ICON Property Management, you will be the primary on-site representative for a residential condominium community, ensuring the smooth delivery of day-to-day…
Added 37 mins ago
Copy of Property Manager (Richmond Hill)
ICON Property Management
Richmond Hill, ON
$90,000 to $100,000 CAD / year
As a Property Manager at ICON Property Management, you will be the primary on-site representative for a residential condominium community, ensuring the smooth delivery of day-to-day…
Added 50 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 50 mins ago
Banking advisor
National Bank of Canada
Repentigny, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 50 mins ago
BANKING ADVISOR
National Bank of Canada
Laval, QC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 50 mins ago
Customer Service Representative
Applied Industrial Technologies
Hamilton, ON
Full-time
…motivated individual to fill the position of Customer Service Representative at our Stoney Creek, ON…
Added 51 mins ago
Wealth Management Advisor
Desjardins
Quebec, QC · Caisse Desjardins de Sainte-Foy
Full-time
Participate in outreach activities and represent the caisse in the community.
Added 51 mins ago
Personal Finance Advisor
Desjardins
Sudbury, ON · Caisse Desjardins Ontario_Sudbury-Lasalle (MT)
Full-time
Participate in outreach activities and represent the caisse in the community.
Added 51 mins ago
Wealth Management Advisor
Desjardins
Saint-Ubalde, QC · Caisse Desjardins de l'Ouest de Portneuf
Full-time
Participate in outreach activities and represent the caisse in the community.
Added 51 mins ago
Registered Nurse
Winnipeg Regional Health Authority
Gladstone, MB
Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.
Added 51 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Gladstone, MB
Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.
Added 51 mins ago
Access Navigator
Nova Scotia Health and IWK Health
Halifax, NS
…reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome…
Added 1 hour ago
Customer Service Representative
Farm Boy Inc.
Collingwood, ON
From $17.95 CAD / hour
Full-time
Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
Added 1 hour ago
Seasonal Customer Experience Representative
Indigo Books & Music
Peterborough, ON
$17.6 CAD / hour
Part-time
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our…
Added 1 hour ago
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON · Greater Toronto Area, Canada
$25.37 to $28.46 CAD / hour
Full-time
An exciting opportunity as a Casual, Health Records Clerk exists in the Women’s College Academic Family Health Team (WCAFHT), reporting to the Executive Director, WCAFHT and Environmental…

Indigo

Seasonal Customer Experience Representative - Operations

AB, Canada
Edmonton, AB, Canada

Pay: $15 to $18.75 CAD / hour
Job type: Part-time
Apply by: Mar 23, 2027
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

This is a seasonal position with a fixed-term contract.

WHAT YOU’LL DO

Support the daily operations of the store, before the store opens (5AM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Support daily store operations by counting inventory, replenishing and shelving products, processing returns, receiving merchandise, and maintaining visual merchandising standards. Create welcoming customer experiences by engaging shoppers, recommending curated products, responding to feedback, and contributing to a safe and supportive workplace.

Requirements

Retail experience is preferred but not required; candidates should be adaptable, willing to learn, committed to excellent employee and customer experiences, and able to remain mobile on the sales floor and lift items up to 40 pounds safely. The role requires flexible availability, including evenings, weekends, holidays, overnights, and early mornings; French and English bilingualism is required for positions in Québec.

Skills

Customer Service
Retail Operations
Inventory Management
Stock Replenishment
Merchandising
Product Returns Processing
Receiving Merchandise
Product Storytelling
Customer Engagement
Adaptability
Flexibility
Communication
Health And Safety
Teamwork
Time Management
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Operations
Customer Experience
Customer Service
Inventory Cycle Counts
Stock Replenishment
Product Returns
Merchandising
Receiving Merchandise
Product Shelving
Customer Engagement
Product Collections
Product Knowledge
Promotions
Health And Safety
Employee Experience
Customer Feedback
Teamwork
Flexible Scheduling
Early Morning Shifts
Seasonal Employment
Part-Time
French-English Bilingualism
Accessibility
Diversity, Equity, Inclusion

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