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Added 16 mins ago
CE
Senior Revenue Manager
CPG Executive Search Inc.
Markham, ON
- Full-time
…accelerate gross margin, net sales and market share. Using data and analytics, you will build strategic price and promotion recommendations and work hand in hand with Sales to execute and…
Added 16 mins ago
CO
PROJECT MANAGER 311 #67733
City of Toronto
Toronto, ON
- Full-time
The Project Manager 311, working within the Customer Experience Business Transformation & Sustainment Unit, leads the planning, management and delivery of the CX Division's capital…
Added 16 mins ago
L
Logistics and Compliance Analyst
Longo's
Vaughan, ON
- Full-time
Reporting to the Replenishment Manager. The Logistics & Compliance Analyst is responsible for driving supply chain performance through the integration of demand planning, advanced…
Added 31 mins ago
M
Hardware, Technical Program Manager, Capture
Mecka
Richmond Hill, ON
- $180,000 to $200,000 CAD / year
- Full-time
Skill in analyzing throughput, quality, capacity, and cost using spreadsheets, queries, or scripts.
Added 31 mins ago
W
Manager, Sourcing - IF (Category - Food, Temp - 12 months Contract)
Walmart
Mississauga, ON
- Full-time
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Added 31 mins ago
Analyst, Data Analytics
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Calgary, AB
Reporting to the Manager of Revenue Analytics, you will help build a grassroots analytics function to propel WestJet to a new level of competitiveness. You will actively participate in the…
Added 32 mins ago
O
Sr. Travel Project Manager
OpenText
Waterloo, ON
- Full-time
…and services they need to succeed. The Sr. Travel Projects Manager is responsible for aspects of the performance and execution of OpenText’s global travel program. The role includes a…
Added 46 mins ago
J&
IM Transcend-Program Manager, Signavio
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Toronto, ON
- Full-time
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Added 1 hour ago
CE
Buyer & Planner
Canadian Energy Services
Calgary, AB
- Full-time
…is located in Calgary, Alberta and reports directly to the Manager, Procurement. The ideal candidate will also have a willingness to work in a fast-paced oil and gas supply chain…
Added 1 hour ago
A
Quality Insights Manager
Article
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
…challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights, you'll reassess, clean up, and structure our quality insights framework into systematic,…
Added 1 hour ago
RH
Purchasing Manager
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Mississauga, ON
- $85,000 to $95,000 CAD / year
- Full-time
We are seeking a Purchasing Manager to lead procurement activities for a fast-paced distribution environment. This role is responsible for managing supplier relationships, negotiating…
Added 1 hour ago
IF
Project Manager, Artificial Intelligence & Data (AI & Data)
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…high-impact initiatives involving artificial intelligence, advanced analytics, and data…
Added 2 hours ago
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Oakville, ON
- Full-time
…during the ambiguity bidding phase. Reporting to the Senior Manager - Proposal Procurement, North America this role serves as an agile Strategy Enabler to optimize cost-competitiveness and…
Added 2 hours ago
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Business Analyst
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Levis, QC
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…applies to the analysis, in collaboration with the PO and project manager, not to project management. Political acumen and the ability to reconcile multiple stakeholders weigh in…
Added 2 hours ago
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Director of Business Development and Membership Services
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- Full-time
…multidisciplinary team and works collaboratively with the General Manager and fellow…
Added 3 hours ago
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Toronto, ON
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…multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term…
Added 3 hours ago
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Market Representation Intern
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Oakville, ON
- Part-time
Support the Analytics Manager with various initiatives such as the annual Market Study process
Added 3 hours ago
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- Full-time
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Added 3 hours ago
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Added 5 hours ago
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RQ00833 - Program Manager - Senior
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delivery is cost-effective, efficient and compliant with PHO, OPS,
Added 5 hours ago
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Financial Manager - PLM (Product Line Mgmt)
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Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 5 hours ago
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Added 5 hours ago
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Tech Vendor Management Manager
lululemon
Vancouver, BC
- Full-time
Reporting to the Senior Director, Procurement, the Manager, Technology Vendor Management partners with business and technology stakeholders to ensure strategic suppliers deliver strong…
Added 11 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 11 hours ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Prepare and publish monthly P&L’s for all levels of the CSM organization including the Regional Service Level; provide financial support to all GM’s, Directors, and Cost Centres owners

Indigo

Strategic Planning & Process Redesign Manager - 12‑month contract

Toronto, ON, Canada

$110,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Strategic Planning & Process Redesign supports Indigo’s enterprise strategic planning process by managing the planning calendar, preparing tools and materials, facilitating senior leadership discussions, and sustaining reporting on strategic initiatives and performance. The role also enables enterprise process redesign efforts by partnering with process owners, stakeholders, and subject matter experts to apply Indigo’s process redesign methodology and surface improvement opportunities that enhance Indigo’s productivity, customer experience, employee engagement, and cost effectiveness.

MISSION

To support the strategic planning process with the scheduling, tools, meeting syntheses and balanced scorecard monitoring, and to faciliatate and support Indigo’s sociotechnical systems (STS)-based process redesign initiatives.

KEY PERFORMANCE METRICS

Stakeholder satisfaction with strategic planning facilitation, tools, and support.
Stakeholder satisfaction with process redesign support and outcomes.
Enhanced knowledge of STS methodology across the organization.
Timely completion of Strategic Planning Process outputs.
Timely completion of process redesign engagements within agreed scope.
Identification and tracking of process improvement opportunities relating to cost effectiveness, customer experience, employee experience, and productivity.
Adherence to, and adoption of, Indigo’s sociotechnical systems process redesign methodology.

KEY RELATIONSHIPS

Reports to the Chief Administrative Officer

Leads: Analyst, Process Redesign

Interfaces with: CEO, Executive Team and senior leaders, process owners and subject matter experts

KEY RESPONSIBILITIES

Strategic Planning Leadership

Facilitate Indigo’s annual strategic planning process, including the planning calendar, leadership sessions, materials, tools, templates, and process discipline required to align on enterprise, business unit, and operating unit priorities.
Support the CEO, Executive Team, and senior leaders in developing strategic objectives, success measures, annual operating priorities, and multi-year plans.
Facilitate strategic planning and ideation sessions, SWOT reviews, prioritization exercises, and cross-functional planning sessions.
Conduct research and environmental scanning to surface risks, opportunities, competitive trends, technology developments, and customer insights relevant to Indigo’s strategy.
Monitor, compile, and prepare quarterly and annual reporting on Balanced Scorecards, strategic initiatives, and key performance indicators.
Familiarize new leadership hires with Indigo’s Strategic Planning Process.
Coordinate quarterly town hall planning and content with cross-functional partners and the Executive Team to communicate strategic priorities, progress, and enterprise updates.

Process Redesign & Continuous Improvement

Support and lead cross-functional process redesign engagements by guiding process owners, stakeholders, and subject matter experts through current-state process mapping, analysis, redesign, and recommendation development consistent with STS methodology.
Partner with process owners to identify opportunities to improve quality, efficiency, customer outcomes, employee experience, and cost-effectiveness.
Support process owners in implementing approved recommendations, including governance, change planning, stakeholder engagement, and performance measurement.
Identify automation, workflow optimization, AI enablement, and digital transformation opportunities that improve efficiency, quality, employee experience, or customer outcomes.
Develop tools, templates, standards, and resources that strengthen Indigo’s process improvement capabilities.
Monitor process improvement benefits with process owners and recommend corrective actions where required.

People Leadership

Manage, coach, and develop the Process Redesign Analyst, building capability in process redesign, business analysis, automation, AI tools and strategic planning methodologies
Guide secondees or cross-functional contributors assigned to specific process redesign engagements, as required.
Model Indigo’s Guiding Principles.

Qualifications

A passion for solving complex business problems through disciplined systems thinking, intellectual curiosity, and sound business acumen.
Strong judgment, discretion, and executive presence.
The ability to influence without authority and collaborate effectively across the organization.
A commitment to fostering continuous improvement, automation, and innovation across Indigo.
A relevant degree from a leading university, with a strong record of academic achievement.
Expertise in strategic planning, business analysis, process design, and continuous improvement methodologies.
Exceptional written and verbal communication, presentation, and facilitation skills.

Additional information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Manage Indigo’s enterprise strategic planning process, including planning calendars, leadership sessions, strategic materials, and reporting on Balanced Scorecards and initiatives. Lead and support cross-functional process redesign using the sociotechnical systems methodology, identify improvement opportunities, and coach the Process Redesign Analyst.

Requirements

Requires expertise in strategic planning, business analysis, process design, and continuous improvement, along with strong systems thinking, business judgment, and executive presence. A relevant degree and exceptional communication, presentation, facilitation, collaboration, and influencing skills are sought.

Skills

Strategic Planning
Process Redesign
Systems Thinking
Business Analysis
Continuous Improvement
Facilitation
Executive Communication
Stakeholder Management
Process Mapping
Balanced Scorecard Reporting
Environmental Scanning
Change Management
Automation
AI Enablement
Performance Measurement
People Leadership

Visa sponsorship

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Keywords

Strategic Planning
Process Redesign
Sociotechnical Systems
Systems Thinking
Business Analysis
Continuous Improvement
Balanced Scorecard
Key Performance Indicators
Process Mapping
Current-State Analysis
Cross-Functional Planning
SWOT Analysis
Environmental Scanning
Stakeholder Engagement
Change Planning
Governance
Automation
Workflow Optimization
Artificial Intelligence
Digital Transformation
Performance Measurement
Cost Effectiveness
Customer Experience
Employee Experience
Productivity
Strategic Initiatives
Annual Operating Priorities
Multi-Year Planning
People Leadership

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