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Added 1 hour ago
NB
Senior Account Manager Restructuring
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Account Manager, Restructuring in the Commercial High Risk Loan Management Unit at National Bank means acting as a restructuring expert in the management of a…
Added 1 hour ago
NB
Senior Treasury Manager
National Bank of Canada
Vancouver, BC
- Full-time
A career as a Senior Treasury Manager at National Bank means acting as a trusted treasury advisor and strategic partner to Commercial Banking clients across the West Fraser Valley.
Added 1 hour ago
JC
Grocery Store Manager
JDass Corp
Mississauga, ON
- Full-time
Food World Plus is seeking an experienced and dynamic Retail Operations Manager to lead operations for our 176,000 sq. ft. high-volume grocery store. This role is responsible for overseeing…
Added 1 hour ago
NB
Senior Account Manager Creative Industries
National Bank of Canada
Vancouver, BC
- Full-time
A career as a Senior Account Manager in National Bank's specialized creative industries team (such as audiovisual and film production, video games, special effects, virtual reality,…
Added 1 hour ago
NB
Investment Development Specialist
National Bank of Canada
Mississauga, ON
- Full-time
The position reports to the Senior Manager Investment. We aim to offer you maximum flexibility to support your quality of life. This includes a hybrid work environment and a flexible,…
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 4 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Assist Store leaders in training, coaching and development, customer service standards, standard operating procedures, impeccable visual standards and employee relations compliance in…
Added 4 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
Assist Store leaders in training, coaching and development, customer service standards, standard operating procedures, impeccable visual standards, and employee relations compliance in…
Added 7 hours ago
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Senior Manager, Data Governance Implementation
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Manager, Data Governance Implementation, to join our Technology Partners team.
Added 10 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 10 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.
Added 10 hours ago
PC
Gestionnaire principal(e), Produits et Marketing/Senior Manager, Product and Marketing
PIP Canada
Laval, QC
- Full-time
It is with this view and vision that we are currently seeking a Senior Manager of Product & Marketing - Canada, based out of our Canadian headquarters in Laval, QC.
Added 14 hours ago
Branch Manager - FX Sales
Ebury
Montreal, QC
As a Senior Member of our Front Office team, the FX Sales Team Lead has responsibility for leading a sales team, establishing sales objectives and implementing sales programs. They are…
Added 15 hours ago
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Supply Chain Associate
Nexans
Fergus, ON
- Full-time
As a Supply Chain Associate, you will report directly to the Senior Manager, IBP & International Sourcing. This role will support the day-to-day execution of supply chain activities, with…
Added 16 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.
Added 16 hours ago
K
Assistant Store Manager - Markville Mall
Knix
Markham, ON
- $55,000 to $57,000 CAD / year
- Full-time
…and developing people energizes you! Working with your Store Manager, you empower Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient,…
Added 16 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 18 hours ago
AI
Sales Manager - Brantford Honda
AutoCanada Inc.
Brantford, ON
- $110,000 to $130,000 CAD / year
- Full-time
…support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable - and we love…
Added 18 hours ago
SM
Senior Account Manager + Client Growth + Base plus commission
Setsail Marketing
Vancouver, BC
- Full-time
Added 18 hours ago
ME
Department Manager, Category
Mountain Equipment Company
Edmonton, AB
- $48,100 to $60,200 CAD / year
Reporting to the General Manager, you oversee assigned product categories and are responsible for store-floor assortment, inventory flow, merchandising execution, pricing, and visual…
Added 20 hours ago
N
Supply Chain Associate
Nexans
Sidney, BC
- Temporary
As a Supply Chain Associate, you will report directly to the Senior Manager, IBP & International Sourcing. This role will support the day-to-day execution of supply chain activities, with…
Added 21 hours ago
W
Senior Manager - Manufacturing Assembly & Operations
Wesco
Mississauga, ON
- $113,903 to $153,769 USD / year
- Full-time
As the Senior Manager – Manufacturing Assembly and Operations, you will lead operations for a complex value-added manufacturing environment supporting electrical assemblies, wire harnesses,…
Added 21 hours ago
A
Hotel Manager
AccorHotel
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 22 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)

Indigo

Strategic Planning & Process Redesign Manager - 12‑month contract

Toronto, ON, Canada

$110,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
We Will be Customer Centric.
We Will Be Data Driven – System Thinking – Entrepreneurial.
We are Committed to True and Shared Value Creation.
We Will be Human-Centered and AI Enabled.
We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Strategic Planning & Process Redesign supports Indigo’s enterprise strategic planning process by managing the planning calendar, preparing tools and materials, facilitating senior leadership discussions, and sustaining reporting on strategic initiatives and performance. The role also enables enterprise process redesign efforts by partnering with process owners, stakeholders, and subject matter experts to apply Indigo’s process redesign methodology and surface improvement opportunities that enhance Indigo’s productivity, customer experience, employee engagement, and cost effectiveness.

MISSION

To support the strategic planning process with the scheduling, tools, meeting syntheses and balanced scorecard monitoring, and to faciliatate and support Indigo’s sociotechnical systems (STS)-based process redesign initiatives.

KEY PERFORMANCE METRICS

Stakeholder satisfaction with strategic planning facilitation, tools, and support.
Stakeholder satisfaction with process redesign support and outcomes.
Enhanced knowledge of STS methodology across the organization.
Timely completion of Strategic Planning Process outputs.
Timely completion of process redesign engagements within agreed scope.
Identification and tracking of process improvement opportunities relating to cost effectiveness, customer experience, employee experience, and productivity.
Adherence to, and adoption of, Indigo’s sociotechnical systems process redesign methodology.

KEY RELATIONSHIPS

Reports to the Chief Administrative Officer

Leads: Analyst, Process Redesign

Interfaces with: CEO, Executive Team and senior leaders, process owners and subject matter experts

KEY RESPONSIBILITIES

Strategic Planning Leadership

Facilitate Indigo’s annual strategic planning process, including the planning calendar, leadership sessions, materials, tools, templates, and process discipline required to align on enterprise, business unit, and operating unit priorities.
Support the CEO, Executive Team, and senior leaders in developing strategic objectives, success measures, annual operating priorities, and multi-year plans.
Facilitate strategic planning and ideation sessions, SWOT reviews, prioritization exercises, and cross-functional planning sessions.
Conduct research and environmental scanning to surface risks, opportunities, competitive trends, technology developments, and customer insights relevant to Indigo’s strategy.
Monitor, compile, and prepare quarterly and annual reporting on Balanced Scorecards, strategic initiatives, and key performance indicators.
Familiarize new leadership hires with Indigo’s Strategic Planning Process.
Coordinate quarterly town hall planning and content with cross-functional partners and the Executive Team to communicate strategic priorities, progress, and enterprise updates.

Process Redesign & Continuous Improvement

Support and lead cross-functional process redesign engagements by guiding process owners, stakeholders, and subject matter experts through current-state process mapping, analysis, redesign, and recommendation development consistent with STS methodology.
Partner with process owners to identify opportunities to improve quality, efficiency, customer outcomes, employee experience, and cost-effectiveness.
Support process owners in implementing approved recommendations, including governance, change planning, stakeholder engagement, and performance measurement.
Identify automation, workflow optimization, AI enablement, and digital transformation opportunities that improve efficiency, quality, employee experience, or customer outcomes.
Develop tools, templates, standards, and resources that strengthen Indigo’s process improvement capabilities.
Monitor process improvement benefits with process owners and recommend corrective actions where required.

People Leadership

Manage, coach, and develop the Process Redesign Analyst, building capability in process redesign, business analysis, automation, AI tools and strategic planning methodologies
Guide secondees or cross-functional contributors assigned to specific process redesign engagements, as required.
Model Indigo’s Guiding Principles.

Qualifications

A passion for solving complex business problems through disciplined systems thinking, intellectual curiosity, and sound business acumen.
Strong judgment, discretion, and executive presence.
The ability to influence without authority and collaborate effectively across the organization.
A commitment to fostering continuous improvement, automation, and innovation across Indigo.
A relevant degree from a leading university, with a strong record of academic achievement.
Expertise in strategic planning, business analysis, process design, and continuous improvement methodologies.
Exceptional written and verbal communication, presentation, and facilitation skills.

Additional information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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More about this job

Responsibilities

Manage Indigo’s enterprise strategic planning process, including planning calendars, leadership sessions, strategic materials, and reporting on Balanced Scorecards and initiatives. Lead and support cross-functional process redesign using the sociotechnical systems methodology, identify improvement opportunities, and coach the Process Redesign Analyst.

Requirements

Requires expertise in strategic planning, business analysis, process design, and continuous improvement, along with strong systems thinking, business judgment, and executive presence. A relevant degree and exceptional communication, presentation, facilitation, collaboration, and influencing skills are sought.

Skills

Strategic Planning
Process Redesign
Systems Thinking
Business Analysis
Continuous Improvement
Facilitation
Executive Communication
Stakeholder Management
Process Mapping
Balanced Scorecard Reporting
Environmental Scanning
Change Management
Automation
AI Enablement
Performance Measurement
People Leadership

Visa sponsorship

Not detected in the job text

Keywords

Strategic Planning
Process Redesign
Sociotechnical Systems
Systems Thinking
Business Analysis
Continuous Improvement
Balanced Scorecard
Key Performance Indicators
Process Mapping
Current-State Analysis
Cross-Functional Planning
SWOT Analysis
Environmental Scanning
Stakeholder Engagement
Change Planning
Governance
Automation
Workflow Optimization
Artificial Intelligence
Digital Transformation
Performance Measurement
Cost Effectiveness
Customer Experience
Employee Experience
Productivity
Strategic Initiatives
Annual Operating Priorities
Multi-Year Planning
People Leadership

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