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Position
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District Manager, Canada
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Department / Function
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Retail / Field Leadership
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Primary Location
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Vancouver, BC or Toronto, ON (Canada District)
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Reports To
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Regional Director
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Key Partners
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Director of Stores; Canadian Showroom Managers; Retail Operations; Retail Strategy; Fit & Quality; People & Culture; Marketing; Real Estate & New Showroom Openings
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Compensation
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C$90,000 – C$110,000 base salary, plus eligibility for a performance-based bonus
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The District Manager is leads showrooms across multiple provinces and time zones. Showroom Managers report directly to the District Manager. Additional showrooms or markets may be assigned based on business need.
KEY RESPONSIBILITIES
District Sales Leadership & Accountability
- Drive the achievement of district sales goals, KPIs, and profitability targets, delivering results to forecast, budget, and prior year.
- Partner with Showroom Managers to set and exceed individual showroom performance targets, with clear weekly business plans for each location.
- Use sales and traffic data to identify root causes, set priorities, and take timely action across sales, appointments, conversion, AOV, NRP, UPT, walk-ins, and order volume.
- Lead district-wide sales strategies, promotions, and initiatives that align with company objectives and reflect local Canadian market conditions.
- Hold showroom teams accountable for consistent execution of the INDOCHINO sales process, including Connect, Curate, and Close, product storytelling, appointment quality, and follow-up.
Showroom Leadership & Field Presence
- Conduct regular, purposeful showroom visits across the district to assess execution, coach leaders in the moment, identify opportunities, and celebrate successes.
- Translate company and regional priorities into clear local actions for each showroom, and follow through on commitments with documented visit recaps and action plans.
- Coordinate district execution during promotions, events, staffing gaps, leadership absences, operational rollouts, and periods of elevated client demand.
- Maintain strong leadership presence and communication with showrooms in other provinces and time zones, using virtual check-ins between visits.
- Share effective practices across showrooms, identify recurring barriers, and recommend solutions to the Regional Director and support teams.
Client Experience & Service Recovery
- Ensure a consistently exceptional, personalized client experience before, during, and after every appointment in every showroom in the district.
- Monitor client feedback, satisfaction, appointment quality, and service-recovery trends; address breakdowns quickly and coach the behaviour behind them.
- Lead by example in resolving escalated client concerns, partnering with support teams on fair, timely resolutions that align with company standards.
- Educate showroom teams on anticipating client needs and using data to strengthen the client journey and long-term relationships.
People Leadership & Talent Development
- Recruit, hire, and develop top talent to fill showroom roles, with a ready pipeline of Showroom Manager and leadership candidates for each market.
- Provide consistent coaching, feedback, and recognition to Showroom Managers, and address missed standards directly and consistently.
- Retain top talent by providing development opportunities, stretch assignments, and clear career paths across the Canadian district.
- Facilitate training on product knowledge, sales techniques, fit standards, and client service excellence.
- Partner with People & Culture to ensure people practices comply with provincial employment standards in each province where the district operates.
- Create a culture of accountability, inclusion, recognition, and teamwork that reflects INDOCHINO's standards and values.
Fit, Quality & Tailoring Accountability
- Maintain strong knowledge of INDOCHINO's measurement, fit, and garment process, and ensure every showroom follows current fit standards and validation practices.
- Review remake, repeat-remake, alteration, and fit trends by showroom; identify root causes; and implement documented coaching or corrective actions.
- Manage and be held accountable for alterations costs, timelines, and efficiency, partnering with Fit & Quality leadership and local tailoring resources in each market.
- Reinforce measurement validations, order reviews, and in-the-moment coaching that reduce preventable remakes and support the company's long-term remake target.
Operational & Financial Discipline
- Maintain and analyze showroom and district P&L statements, identifying opportunities to drive revenue, manage controllable expenses, and improve profitability.
- Monitor and manage staffing levels and labour, ensuring schedules match business demand and showrooms have the right leadership and selling coverage.
- Ensure compliance with company policies, safety practices, cash controls, inventory processes, data privacy, and all operational rollouts.
- Complete business reviews, visit recaps, action plans, and required reporting accurately and on time, escalating risks before they become larger problems.
- Partner effectively with Retail Operations, Retail Strategy, Fit & Quality, People & Culture, Marketing, and other support teams to remove barriers and improve execution.
Merchandising, Growth & Adaptability
- Ensure all showrooms meet visual merchandising, product, promotional, and presentation standards, and accurately execute promotional activities.
- Partner with showroom teams to identify and address product and inventory opportunities, and guide effective product storytelling.
- Support New Showroom Openings (NSO) and relocations within the district, ensuring seamless staffing, training, integration, and performance.
- Understand each local market, client patterns, competitive activity, and partnership opportunities that can generate traffic and strengthen brand awareness in Canada.
- Stay ahead of retail trends and lead the adoption of new tools, processes, and systems that improve showroom performance and the client experience.
Requirements:
- 5+ years of progressive multi-unit retail management experience in a client-driven environment, preferably in fashion apparel.
- Proven ability to drive top-line sales and profitability across multiple locations in a dynamic, fast-paced environment.
- Experience managing operational P&Ls and using retail metrics to identify root causes, inform decisions, and improve performance.
- Strong leadership skills, with a track record of recruiting, coaching, developing, and retaining high-performing showroom leaders.
- Exceptional communication and influencing skills, with the ability to lead remotely across provinces and time zones.
- Knowledge of menswear, made-to-measure, fit, tailoring, or fashion apparel is preferred; a commitment to mastering INDOCHINO's fit and product standards is required.
- Familiarity with provincial employment standards in British Columbia, Alberta, and Ontario is an asset.
- Working proficiency in French is an asset.
- Entrepreneurial mindset, strong organizational skills, and the ability to adapt to and lead through changes in retail trends and technology.
ROLE REQUIREMENTS
- This role is based in Vancouver, British Columbia, and leads showrooms across Canada.
- Travel of up to 75% within the assigned district is required, including regular air travel between British Columbia, Alberta, and Ontario.
- The schedule must flex to support peak client demand, including evenings, weekends, holidays, events, and urgent district needs.
INDOCHINO is committed to an inclusive and accessible hiring process. Accommodations are available on request at any stage of recruitment.
