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Added 20 mins ago
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Indwell

FT Supportive Housing Coordinator (London - Woodfield Gate)

London, ON, Canada

Salary: $47,736.00 -$56,814.00

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Pay: Salary: $47,736.00 -$56,814.00
Working hours: 40 hours per week
Posting language: English
Posted: Oct 6, 2026

Original job description

Come Build Hope and Homes with Us!

Supportive Housing Coordinator – Full Time

London- Woodfield Gate

Salary: $47,736.00 -$56,814.00

Closing Date for Applications: October, 20, 2026

Position Description: Reporting to the Program Manager, as the Supportive Housing Coordinator, you will work alongside residents who have experienced mental health concerns and/or substance use to maintain housing stability. You will support individuals in developing and working through their personal service plans striving towards health, wellness and belonging. Promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community. Also, working within the context of a collaborative interdisciplinary team reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to residents. This program serves individuals who have experienced long term housing instability and/or long stay hospitalizations. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Indwell: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

What our Tenants say:

"The welcoming you get when you walk through the doors, from tenants to staff. They're always checking on you." "Living at Indwell has been teaching me to do things and taught me how to get along with better people, be better people and trust people and let people do and say what they want." "An affordable rent. It’s huge, it’s huge. It means I can eat properly. And that affects my physical and mental health, so that is huge."

Hours of Work: Full Time, 40 hours per week. Shifts will primarily be scheduled on weekdays in the afternoon and evening, weekends and public holidays. Program hours expected to fall between 8am-10pm. The program operates 7 days a week, including public holidays.

WHAT YOU WILL BE DOING:

Direct Support to Residents

Skilled in building therapeutic relationships with residents with a recovery-oriented, trauma-informed approach, promoting hope and trust
Coordinate, lead and/or participate in case conferences with outside supports
Comfort and familiarity with a harm reduction approach
Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools
Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery
Connect residents with supportive community resources, including both clinical and informal supports, facilitating case coordination and case management
Strong familiarity with local resources
Confident in utilizing crisis management and intervention skills
Respond to resident complaints/concerns with care, compassion, and efficiency
Reinforcing residents’ life skills, including spiritual, social, and coping skills
Assist with intake and orientation of new residents
Develop and facilitate relevant group programming
Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records

Leadership

Consistently show initiative and engage in creative problem solving.
Experience leading and/or guiding internal teams to accomplish shared goals.
Ability to take the lead on internal program development and projects.
Established relationships with community partners within the local social service sector
Reinforce a positive workplace culture and tone through your skilled verbal and written communication.
Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in housing stability.
Play a coordinating role on the team around duties such as apartment checks and pest management.
Comfort and familiarity with landlord responsibilities such as pest management, rent collection, rent deposits, and Landlord and Tenant Board processes.

Support, Direction, and Commitment to Interdisciplinary Team

Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability. These supports may include: medication administration, apartment checks, oversight of pest management protocols, community events, meal delivery, and other supports as necessary
Support unit vacancies and turnover
Collaborate with Volunteer Coordinator to integrate program volunteers into housing support activities. Complete volunteer logs as required
Assist in the orientation and support of staff, students and volunteers
Keep apprised of new research and developments relevant to your role, through workshops, journals, websites, and literature. Transfer knowledge back to the team and residents in the most effective manner available
Follow applicable regulations, policies and procedures
Work collaboratively with Facilities, supporting and reporting maintenance needs to ensure upkeep of buildings and tenant units

Health, Welfare and Safety Practices

Use appropriate procedures and follow-up documentation when responding to emergency situations
Ensure your own health & safety, that of tenants and co-workers by adhering to health & safety standards
Complete required safety checks and inspections as assigned
Attend and participate in all required training to maintain and develop new skills

WHAT YOU WILL BRING:

Post Secondary education in related field or equivalent
Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs
A warm, sensitive, and caring approach
Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness
Work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative
A valid “G” class driver’s license with own vehicle

We want you to thrive:

Vacation: 3 weeks 15 days paid with 8 HEAL days (sick and personal appointments) per year 
Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long-term disability
Employee Assistance Program: primary care and professional consulting services
Group RRSP: Indwells contributes 5% of salary
Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff.
Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings on topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, Non-Violent Crisis Intervention, First Aid, Naloxone Administration and Suicide Prevention. Plus, many more robust internal trainings that walk staff through the ins and outs of supporting those with complex needs.
Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Supportive Housing Coordinator provides direct, recovery-oriented support to residents to maintain housing stability and wellness. They also lead interdisciplinary team efforts, manage resident service plans, and coordinate community resources.

Requirements

Candidates must have post-secondary education in a related field and experience in case management for individuals with mental health or substance use concerns. A valid G-class driver's license and access to a vehicle are required.

Skills

Case management
Crisis intervention
Harm reduction
Trauma-informed care
Mental health support
Addiction services
Conflict resolution
Documentation
Interdisciplinary collaboration
Leadership
Life skills coaching
Community resource coordination
Medication administration
Problem solving
Communication

Benefits

Extended health care
Dental care
Vision care
Life insurance
Long-term disability
Employee assistance program
Group RRSP
Paid vacation
Sick days
Personal days

Visa sponsorship

Not detected in the job text

Keywords

Supportive housing
Mental health
Substance use
Case management
Harm reduction
Trauma-informed
Crisis management
Housing stability
Interdisciplinary team
Recovery-oriented
Social services
Landlord and tenant board
Pest management
Medication administration
Non-violent crisis intervention
Suicide prevention
Indigenous cultural safety
2SLGBTQIA+ awareness
Strengthsfinder
Community resources
Documentation
Intake
Orientation
Leadership
Health and safety

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Work requirements

Jobs in Canada