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Added 13 mins ago
BP
Repair and Restoration Tech
BELFOR Property Restoration Canada
Kingston, ON
- $27 to $30 CAD / hour
- Full-time
The Repair and Restoration Technician supports restoration projects within the restoration division. With an intermediate to advanced understanding of carpentry fundamentals in residential,…
Added 28 mins ago
EG
Intern, Fisheries Technician
Egis Group
Oshawa, ON
- $23 to $28 CAD / hour
- Full-time
We are seeking motivated individuals to join our Environmental team as Fisheries Technician Interns, supporting a long-term aquatic monitoring program. Variable working hours that range…
Added 43 mins ago
NA
Temporary Instructor, Heavy Equipment Technician
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service…
Added 43 mins ago
BC
Rental Technician Grande Prairie, AB
BearCom Canada
Grande Prairie, AB
- Full-time
As a Rental Technician, you will program and tune communication equipment via Motorola and other manufacturers’ proprietary software and applications. Hands-on in-office training will be…
Added 1 hour ago
Aquatic Facilities and Animal Care Technician
Wilfrid Laurier University
Waterloo, ON
The Aquatic Facilities and Animal Care Technician is responsible for the maintenance of aquatic systems and care of fish used for research and teaching at the University. Under the…
Added 1 hour ago
B
Rental Technician Grande Prairie, AB
BearCom
Grande Prairie, AB
- Other
As a Rental Technician, you will program and tune communication equipment via Motorola and other manufacturers’ proprietary software and applications. Hands-on in-office training will be…
Added 1 hour ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Newmarket, ON
- Full-time
As a Parts Advisor, you’ll play an important role in keeping our Parts and Service operations running smoothly. From assisting customers and technicians with the right parts to maintaining…
Added 4 hours ago
AC
QA / Testing - Software Quality Assurance Technician
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
Amaris Consulting is looking for a Software Quality Assurance Technician to support the testing and validation of fire alarm software, control panels, detectors and related equipment.
Added 1 day ago
IF
Diesel Apprentice - Technician II
Impact Fulfillment Services
Dartmouth, NS
- Full-time
Under close supervision, the Technician II performs minor to average routine maintenance and repair services on different types of vehicles. Works with the assistance of a T3, T4, TIC, SS…
Added 1 day ago
RO
Associate Optometrist
Review of Optometric Business
Montreal, QC
- Full-time
Jobs Optometrist Jobs Ophthalmologist Jobs Optician & Technician Jobs Hiring Services for Employers SEE ALL JOBS »
Added 1 day ago
DA
GM-Trained Automotive Service Technician *Relocate to Claresholm, AB* *Relocation Bonus Offered*
Davis Auto Group
Calgary, AB
- Full-time
At Davis Chevrolet GMC Buick Claresholm, we're looking for an experienced, licensed Automotive Service Technician who takes pride in their work and wants to be part of a dealership that…
Added 1 day ago
IF
Technicien de maintenance en véhicules lourds diesel
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Le Technicien III doit être capable d'effectuer la majorité des tâches de maintenance lourde et de service sur les véhicules Ryder avec un minimum de soutien. Il travaille avec l'aide d'un…
Added 1 day ago
IF
Technicien(ne) débutant(e) – Entretien de véhicules lourds
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Ryder recrute un(e) technicien(ne) débutant(e) pour son centre de service situé à Québec, dans le secteur Vanier.
Added 1 day ago
IF
310T / 310J Licensed Truck & Coach Diesel Mechanic/Technician
Impact Fulfillment Services
Teeswater, ON
- Full-time
The Mechanic/Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations,…
Added 1 day ago
IF
310T Licensed Diesel Mechanic Technician
Impact Fulfillment Services
Guelph, ON
- Full-time
The Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost…
Added 2 days ago
Maintenance Technician
Canad Inns
Winnipeg, MB
We are seeking a skilled Maintenance Technician to join our team. As a Maintenance Technician, you will be responsible for maintaining and repairing various equipment and systems within our…
Added 2 days ago
Représentant(e) pour le Service à la clientèle
U-Haul
Quebec, QC
…of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician you will work as part of a supportive team to be the face of U-Haul’s…
Added 2 days ago
Ottawa West - 310T Truck & Coach Technician
Human Resources
Ottawa, ON
The 310T Truck & Coach Technician is responsible for performing maintenance and repairs on a variety of company vehicles to meet both Ministry and company standards. The successful…
Added 2 days ago
HM
Neurology
Health Match BC
Kamloops, BC
- Full-time
…Our EMG lab is state of the art and staffed by an experienced technician. Our EEG lab provides both inpatient and outpatient EEG services. Further outpatient clinic expansion is underway,…
Added 2 days ago
HM
Neurology
Health Match BC
Kamloops, BC
- Full-time
…Our EMG lab is state of the art and staffed by an experienced technician. Our EEG lab provides both inpatient and outpatient EEG services. Further outpatient clinic expansion is underway,…
Added 2 days ago
EP
Maintenance Technician
Edison Properties Winnipeg
Winnipeg, MB
- Full-time
The Maintenance Technician plays a key role in ensuring our buildings remain safe, functional, and welcoming. This position works both independently and as part of a team, collaborating…
Added 2 days ago
BV
Industrial Millwright
BVR Veterinary Supplies Ltd
AB · Calgary, AB
- Full-time
The Equipment Technician is responsible for supporting the installation, operation, maintenance, troubleshooting, and repair of production, laboratory, and facility equipment. This position…
Added 2 days ago
RS
Operations Management Trainee
Ryder System, Inc.
Kitchener, ON
- Full-time
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Added 2 days ago
RMR Winter 26/27 Repair - Repairs Technician
Northland Properties
Revelstoke, BC
…interacting with guests and providing them with exceptional service whilst providing them with a efficient and safe…
Added 2 days ago
DU
ROV Technician
Dalhousie University
Halifax, NS
- Full-time
…with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of…

Indwell

IT Team Lead - Helpdesk-KW

Kitchener, ON, Canada

Salary: $65,000-$74,562

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: $65,000-$74,562
Experience: Minimum of 4–5 years of relevant IT support experience, with demonstrated progression in responsibility
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Come Build Hope and Homes with Us!

Information Technology Team Lead, Helpdesk- Full Time

Southwest- Kitchener, Ontario

Salary: $65,000-$74,562

Closing Date for Applications: October 19, 2026

Position: This is an entry-level Team Lead role that blends hands-on technical responsibilities with leadership of helpdesk operations, including team guidance, escalation support, and service delivery coordination. The successful candidate will remain actively engaged in technical work while supporting the team in delivering high-quality IT services.

This position is well suited for an experienced IT professional who is ready to take the next step into leadership while continuing to build their skills in systems administration, endpoint management, networking, and security within a collaborative, mission-driven organization.

About Indwell: We are a Christian charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging. Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society. Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES. Being a part of our amazing team you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness. To learn more, go to: www.indwell.ca

Hours of Work: Full-Time – 40 hours per week, primarily weekdays 9:00am–5:00pm, with some flexibility required.

Location: Based in Kitchener, Ontario, with regular travel to Indwell program locations within Kitchener, Cambridge, London, and surrounding areas. Mileage paid when travelling outside of the local city office.

WHAT YOU WILL BE DOING:

Helpdesk Leadership & Team Support

Provide day-to-day guidance and support to helpdesk team members, fostering a collaborative and service-focused environment
Act as the first point of escalation for complex or high-impact technical issues
Support workload coordination, ticket prioritization, and service levels across the team
Promote best practices for troubleshooting, documentation, and customer service
Mentor and support team members in developing their technical and customer service skills.
Contribute to onboarding and knowledge sharing within the team

Hands-On Technical Support

Provide first and second-level technical support through phone, email, chat, video, remote software, and onsite face-to-face support
Respond to helpdesk tickets, troubleshoot issues, and resolve problems in a timely manner
Support PCs, servers, printers, phones, security systems, and networking equipment
Maintain detailed documentation of user communications and resolutions within the ticketing system.
Follow up on ongoing support issues to ensure implemented solutions are effective and clearly communicated

Systems & Infrastructure Support

Support Microsoft technologies including Microsoft 365, Active Directory, Azure AD, Intune, SharePoint, MDM, patching, backups, and server environments

Assist in planning and executing IT projects such as hardware deployments, software implementations, upgrades, and maintenance initiatives
Monitor and update system performance and security
Manage user accounts, permissions, rights, and group memberships
Coordinate with vendors and service providers to ensure proper maintenance and operation of equipment
Escalate unresolved issues to appropriate internal escalation teams when necessary

Networking & Security

Support network administration tasks including LAN, VLAN, VPN, firewalls, and VoIP systems
Assist with cybersecurity tools and processes such as EDR, SIEM, NDR, and vulnerability management (considered an asset)

Training & Continuous Improvement

Assist in training users on new systems and software
Contribute to the development and implementation of IT policies and procedures
Attend workshops or industry-related events to stay current with emerging technologies and security practices
Perform other duties as assigned

On-Call Responsibilities

This role participates in a weekly rotating on-call schedule shared among IT team members. During assigned on-call weeks, coverage is required:

Weekdays: 5:00pm–9:00am
Weekends: 24-hour coverage

While on call, the Team Lead is responsible for:

Serving as the primary point of contact for urgent after-hours requests
Responding to critical infrastructure alerts (e.g., server outages, network disruptions, system failures, or security incidents)
Assessing incident severity and initiating troubleshooting or escalation according to internal procedures.
Addressing urgent user-impacting issues that cannot reasonably wait until the next business day

Routine, non-urgent requests will be addressed during regular business hours. Clear escalation protocols and leadership support are in place to support the on-call technician.

WHAT YOU WILL BRING:

A commitment to upholding and modeling the standards set out in Indwell’s Mission Statement, Statement of Faith, and other operating standards and policies
University or College graduate in Computer Systems Technology or related discipline
Minimum of 4–5 years of relevant IT support experience, with demonstrated progression in responsibility
Strong experience supporting Microsoft technologies including Microsoft 365, Active Directory, Azure AD, Intune, SharePoint, server environments, MDM, patching, and backups
Demonstrated ability to support, mentor, or guide others in a team environment
Strong technical and troubleshooting skills to diagnose and remediate hardware and software issues
Solid understanding of networking fundamentals (LAN, VLAN, VPN, firewalls, VoIP)

Ability to communicate technical concepts clearly in non-technical language
Proven customer service experience
Excellent analytical and problem-solving skills
Effective interpersonal and communication skills with the ability to work collaboratively within a team environment
Ability to balance hands-on technical responsibilities with team support and coordination
Ability to work independently, remain flexible, organized, responsible, and take initiative
Valid “G” class driver’s license and access to a reliable vehicle
Ability to travel to multiple program locations within Hamilton, Burlington, Peel Region, and surrounding areas

Assets

Industry certifications (e.g., Microsoft, CompTIA, Cisco)
Experience with cybersecurity tools (EDR, SIEM, vulnerability management)
Experience supporting multi-site environments

We want you to thrive:

Vacation: 3 weeks (15 days) paid with 8 HEAL days (sick and personal appointments) per year
Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long-term disability
Employee Assistance Program- primary care and professional consulting services

Group RRSP: Indwells contributes 5% of salary
Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff

Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings including topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, First Aid.
Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

We’re seeking to create a diverse work culture with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our employment, supports and services are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.

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More about this job

Responsibilities

The IT Team Lead will provide day-to-day guidance to the helpdesk team while acting as the primary point of escalation for complex technical issues. They will also perform hands-on technical support for servers, networking equipment, and Microsoft infrastructure across multiple locations.

Requirements

Candidates must have a degree in Computer Systems Technology or a related field and at least 4-5 years of relevant IT support experience. Proficiency in Microsoft technologies and a valid driver's license with access to a vehicle are required.

Skills

Helpdesk leadership
Technical support
Microsoft 365
Active Directory
Azure AD
Intune
SharePoint
Server administration
Networking
Cybersecurity
Troubleshooting
Team mentorship
Project management
Vendor management
Documentation
Customer service

Benefits

Extended health insurance
Dental care
Vision care
Life insurance
Long-term disability
Employee assistance program
Group RRSP
Paid vacation
Paid sick and personal days

Visa sponsorship

Not detected in the job text

Keywords

IT Team Lead
Helpdesk
Microsoft 365
Active Directory
Azure AD
Intune
SharePoint
MDM
Networking
LAN
VLAN
VPN
Firewalls
VoIP
Cybersecurity
EDR
SIEM
Vulnerability management
Server administration
Technical support
Project management
Infrastructure
Patching
Backups
Customer service
Mentorship
On-call
IT policy
Hardware deployment
Software implementation

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