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Added 3 hours ago
KP
Senior Information Security Analyst - Competition ID: 4843
Kwantlen Polytechnic University
Surrey, BC
- Full-time
Knowledge of the fundamentals of project management, and experience with creating and managing project plans, including budgeting and resource allocation.
Added 3 hours ago
VH
Medical Imaging Manager
Virtual Health Hub
Saskatoon, SK
- Full-time
…sound practice. You will work across clinical, operational and project environments to support service delivery, program growth and new initiatives. You will support approaches to services…
Added 3 hours ago
DC
Technical Specialist, Real Property Management (Real Property Spatial Projects Coordinator)
Defence Construction Canada
Ottawa, ON
- Full-time
You’re a confident project leader who enjoys untangling complexity and bringing structure to it. You’re at ease working with diverse project teams, you know how to keep stakeholders…
Added 3 hours ago
DS
COI - Grade 7 Teacher
Delta School District 37, British Columbia
Delta, BC
- Full-time
Instructional Leadership: Demonstrated background as an instructional leader in an elementary education setting.
Added 3 hours ago
Manager, Recreation
Town of High River
High River, AB
…and concession). This position requires a strong and creative leader with expertise in recreation programming, facility operations, and customer service delivery. The incumbent works with a…
Added 3 hours ago
Learning and Development Specialist
Indwell
Hamilton, ON
…inclusion - where you are respected, supported, and seen as a leader in your…
Added 3 hours ago
WE
Senior Manager, HPIbet Product Operations, Platform & Compliance
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
…experiences to our visitors. In doing so, we remain a world-leader in horse-racing - and also among the most exciting and diverse entertainment facilities on the…
Added 3 hours ago
B
Chef·fe d'équipe SEO | SEO Team Lead
Bloom
Montreal, QC
- Full-time
…et à jouer un rôle clé dans sa croissance? On cherche un·e leader bilingue (FR/EN) qui saura diriger, motiver et faire évoluer une équipe tout en soutenant la stratégie commerciale et…
Added 4 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
St. John's, NL · Greater St. John's Metropolitan Area
- $52,500 CAD / year
- Full-time
Step into problem-solving and project support.
Added 4 hours ago
EV
Engineer, Mechanical
Elk Valley Resources
Sparwood, BC
- $108,000 to $145,000 CAD / year
To be successful, we are looking for a highly motivated and resourceful leader with strong learning agility and exceptional interpersonal, written, and oral communication skills. The…
Added 4 hours ago
H
Project Management Intern (Winter 2027, 12months)
Hitachi
Toronto, ON · (RSBU) Toronto
- $23 to $30 CAD / hour
- Full-time
A chance to build your career with a global leader driving digital transformation and innovation that helps support sustainable future
Added 4 hours ago
Project coordinator - Formwork
Pomerleau
Montreal, QC
As a Project Coordinator within Pomerleau’s Civil & Infrastructure teams, you will play a key role at the heart of our Structures. You will manage multiple activities and schedules to gain…
Added 4 hours ago
AC
Senior Product Development Engineer – Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 4 hours ago
AC
Product Development Engineer - Mechanical Design For Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 4 hours ago
AC
Product Development Engineer – Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 4 hours ago
AC
NPI Process Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 4 hours ago
BC
Associate Director, Finance
British Columbia Institute of Technology
Burnaby, BC
- $115,378 to $165,856 CAD / year
- Full-time
…to identify and mitigate risks and alerts School/Department Leader and Senior Director to critical issues as they…
Added 4 hours ago
SE
Electrician
Stalwart Electric Ltd.
Westlock, AB
- Full-time
…commercial and municipal clients to becoming a multi-sector leader delivering dependable, high-quality solutions in demanding environments. Stalwart Electric supports industries such as…
Added 4 hours ago
NC
Advisor, Project Commercial - Studies, Canada
Newmont Corporation
Vancouver, BC
- Full-time
…Vancouver Hub contribute expertise in mine engineering, finance, project development, sustainability and more. The Hub’s culture is collaborative, inclusive and people-centred, reflecting…
Added 4 hours ago
SC
R&D Supervisor
Solina Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solina Canada is a national leader in the development and manufacturing of customized culinary solutions, including seasonings, marinades, sauces, broths, functional ingredient blends, and…
Added 4 hours ago
Administrative Assistant
WSP
Thornhill, ON
…proactive Administrative Assistant to support our Operations Leader, Directors, Managers, Project Managers, and technical…
Added 4 hours ago
Administrative Assistant
WSP
AB · Edmonton, AB
…proactive Administrative Assistant to support our Operations Leader, Directors, Managers, Project Managers, and technical…
Added 4 hours ago
Executive Assistant to Vice President
Trans Mountain
Calgary, AB
Consolidate inputs from functions and stakeholders into clear, concise and professionally presented materials aligned with corporate and project standards.
Added 4 hours ago
Junior Technologist Designer / Drafter
Westinghouse Electric Company, LLC
Kitchener, ON
…up to 3 days per week. Work from home days possible based on project requirements, with regular travel to customer and project…
Added 4 hours ago
CI
Student Intern, Processes and Applications, Programmer
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…

Indwell

IT Team Lead - Helpdesk-KW

Kitchener, ON, Canada

Salary: $65,000-$74,562

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Job details

Pay: Salary: $65,000-$74,562
Experience: Minimum of 4–5 years of relevant IT support experience, with demonstrated progression in responsibility
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Come Build Hope and Homes with Us!

Information Technology Team Lead, Helpdesk- Full Time

Southwest- Kitchener, Ontario

Salary: $65,000-$74,562

Closing Date for Applications: October 19, 2026

Position: This is an entry-level Team Lead role that blends hands-on technical responsibilities with leadership of helpdesk operations, including team guidance, escalation support, and service delivery coordination. The successful candidate will remain actively engaged in technical work while supporting the team in delivering high-quality IT services.

This position is well suited for an experienced IT professional who is ready to take the next step into leadership while continuing to build their skills in systems administration, endpoint management, networking, and security within a collaborative, mission-driven organization.

About Indwell: We are a Christian charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging. Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society. Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES. Being a part of our amazing team you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness. To learn more, go to: www.indwell.ca

Hours of Work: Full-Time – 40 hours per week, primarily weekdays 9:00am–5:00pm, with some flexibility required.

Location: Based in Kitchener, Ontario, with regular travel to Indwell program locations within Kitchener, Cambridge, London, and surrounding areas. Mileage paid when travelling outside of the local city office.

WHAT YOU WILL BE DOING:

Helpdesk Leadership & Team Support

Provide day-to-day guidance and support to helpdesk team members, fostering a collaborative and service-focused environment
Act as the first point of escalation for complex or high-impact technical issues
Support workload coordination, ticket prioritization, and service levels across the team
Promote best practices for troubleshooting, documentation, and customer service
Mentor and support team members in developing their technical and customer service skills.
Contribute to onboarding and knowledge sharing within the team

Hands-On Technical Support

Provide first and second-level technical support through phone, email, chat, video, remote software, and onsite face-to-face support
Respond to helpdesk tickets, troubleshoot issues, and resolve problems in a timely manner
Support PCs, servers, printers, phones, security systems, and networking equipment
Maintain detailed documentation of user communications and resolutions within the ticketing system.
Follow up on ongoing support issues to ensure implemented solutions are effective and clearly communicated

Systems & Infrastructure Support

Support Microsoft technologies including Microsoft 365, Active Directory, Azure AD, Intune, SharePoint, MDM, patching, backups, and server environments

Assist in planning and executing IT projects such as hardware deployments, software implementations, upgrades, and maintenance initiatives
Monitor and update system performance and security
Manage user accounts, permissions, rights, and group memberships
Coordinate with vendors and service providers to ensure proper maintenance and operation of equipment
Escalate unresolved issues to appropriate internal escalation teams when necessary

Networking & Security

Support network administration tasks including LAN, VLAN, VPN, firewalls, and VoIP systems
Assist with cybersecurity tools and processes such as EDR, SIEM, NDR, and vulnerability management (considered an asset)

Training & Continuous Improvement

Assist in training users on new systems and software
Contribute to the development and implementation of IT policies and procedures
Attend workshops or industry-related events to stay current with emerging technologies and security practices
Perform other duties as assigned

On-Call Responsibilities

This role participates in a weekly rotating on-call schedule shared among IT team members. During assigned on-call weeks, coverage is required:

Weekdays: 5:00pm–9:00am
Weekends: 24-hour coverage

While on call, the Team Lead is responsible for:

Serving as the primary point of contact for urgent after-hours requests
Responding to critical infrastructure alerts (e.g., server outages, network disruptions, system failures, or security incidents)
Assessing incident severity and initiating troubleshooting or escalation according to internal procedures.
Addressing urgent user-impacting issues that cannot reasonably wait until the next business day

Routine, non-urgent requests will be addressed during regular business hours. Clear escalation protocols and leadership support are in place to support the on-call technician.

WHAT YOU WILL BRING:

A commitment to upholding and modeling the standards set out in Indwell’s Mission Statement, Statement of Faith, and other operating standards and policies
University or College graduate in Computer Systems Technology or related discipline
Minimum of 4–5 years of relevant IT support experience, with demonstrated progression in responsibility
Strong experience supporting Microsoft technologies including Microsoft 365, Active Directory, Azure AD, Intune, SharePoint, server environments, MDM, patching, and backups
Demonstrated ability to support, mentor, or guide others in a team environment
Strong technical and troubleshooting skills to diagnose and remediate hardware and software issues
Solid understanding of networking fundamentals (LAN, VLAN, VPN, firewalls, VoIP)

Ability to communicate technical concepts clearly in non-technical language
Proven customer service experience
Excellent analytical and problem-solving skills
Effective interpersonal and communication skills with the ability to work collaboratively within a team environment
Ability to balance hands-on technical responsibilities with team support and coordination
Ability to work independently, remain flexible, organized, responsible, and take initiative
Valid “G” class driver’s license and access to a reliable vehicle
Ability to travel to multiple program locations within Hamilton, Burlington, Peel Region, and surrounding areas

Assets

Industry certifications (e.g., Microsoft, CompTIA, Cisco)
Experience with cybersecurity tools (EDR, SIEM, vulnerability management)
Experience supporting multi-site environments

We want you to thrive:

Vacation: 3 weeks (15 days) paid with 8 HEAL days (sick and personal appointments) per year
Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long-term disability
Employee Assistance Program- primary care and professional consulting services

Group RRSP: Indwells contributes 5% of salary
Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff

Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings including topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, First Aid.
Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

We’re seeking to create a diverse work culture with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our employment, supports and services are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.

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More about this job

Responsibilities

The IT Team Lead will provide day-to-day guidance to the helpdesk team while acting as the primary point of escalation for complex technical issues. They will also perform hands-on technical support for servers, networking equipment, and Microsoft infrastructure across multiple locations.

Requirements

Candidates must have a degree in Computer Systems Technology or a related field and at least 4-5 years of relevant IT support experience. Proficiency in Microsoft technologies and a valid driver's license with access to a vehicle are required.

Skills

Helpdesk leadership
Technical support
Microsoft 365
Active Directory
Azure AD
Intune
SharePoint
Server administration
Networking
Cybersecurity
Troubleshooting
Team mentorship
Project management
Vendor management
Documentation
Customer service

Benefits

Extended health insurance
Dental care
Vision care
Life insurance
Long-term disability
Employee assistance program
Group RRSP
Paid vacation
Paid sick and personal days

Visa sponsorship

Not detected in the job text

Keywords

IT Team Lead
Helpdesk
Microsoft 365
Active Directory
Azure AD
Intune
SharePoint
MDM
Networking
LAN
VLAN
VPN
Firewalls
VoIP
Cybersecurity
EDR
SIEM
Vulnerability management
Server administration
Technical support
Project management
Infrastructure
Patching
Backups
Customer service
Mentorship
On-call
IT policy
Hardware deployment
Software implementation

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