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Indwell

PT Supportive Housing Coordinator

Norfolk, ON, Canada

Compensation: $21.68 -$26.06

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Job details

Pay: Compensation: $21.68 -$26.06
Working hours: 21-25 hours per week
Posting language: English
Posted: Nov 5, 2026

Original job description

Come Build Hope and Homes with Us!

Supportive Housing Coordinator- Part Time

Simcoe, Ontario- Dogwood Suites

Compensation: $21.68 -$26.06

Closing Date for Applications: November 19, 2026

Position Description: Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside tenants who have experienced mental health concerns and/or substance use to maintain housing stability. You will support individuals in developing and working through their personal service plans striving towards health, wellness and belonging. Promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community. Also, working within the context of a collaborative interdisciplinary team reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to tenants. This program serves individuals who have experienced long term housing instability and/or long stay hospitalizations. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Indwell: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high-quality efficient housing communities coupled with supportive programs to over 1,450 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

Hours of Work: Part-time, 21-25 hours per week, shifts will include evenings, weekends and some public holidays.

WHAT YOU WILL BE DOING:

Direct Support to Tenants

Skilled in building therapeutic relationships with tenants with a recovery-oriented, trauma-informed approach, promoting hope and trust
Coordinate, lead and/or participate in case conferences with outside supports
Comfort and familiarity with a harm reduction approach
Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools
Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery
Connect residents with supportive community resources, including both clinical and informal supports, facilitating case coordination and case management
Strong familiarity with local resources
Confident in utilizing crisis management and intervention skills
Respond to resident complaints/concerns with care, compassion, and efficiency
Reinforcing residents’ life skills, including spiritual, social, and coping skills
Assist with intake and orientation of new residents
Develop and facilitate relevant group programming
Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records

Leadership

Consistently show initiative and engage in creative problem solving
Experience leading and/or guiding internal teams to accomplish shared goals
Ability to take the lead on internal program development and projects
Established relationships with community partners within the local social service sector
Reinforce a positive workplace culture and tone through your skilled verbal and written communication.
Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in housing stability
Play a coordinating role on the team around duties such as apartment checks and pest management.
Comfort and familiarity with landlord responsibilities such as pest management, rent collection, rent deposits, and Landlord and Tenant Board processes

Support, Direction, and Commitment to Interdisciplinary Team

Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability. These supports may include: medication administration, apartment checks, oversight of pest management protocols, community events, meal delivery, and other supports as necessary
Support unit vacancies and turnover
Collaborate with Volunteer Coordinator to integrate program volunteers into housing support activities. Complete volunteer logs as required
Assist in the orientation and support of staff, students and volunteers
Keep apprised of new research and developments relevant to your role, through workshops, journals, websites, and literature. Transfer knowledge back to the team and residents in the most effective manner available
Follow applicable regulations, policies and procedures
Work collaboratively with Facilities, supporting and reporting maintenance needs to ensure upkeep of buildings and tenant units

Health, Welfare and Safety Practices

Use appropriate procedures and follow-up documentation when responding to emergency situations
Ensure your own health & safety, that of tenants and co-workers by adhering to health & safety standards
Complete required safety checks and inspections as assigned
Attend and participate in all required training to maintain and develop new skills

WHAT YOU WILL BRING:

Post Secondary education in related field or equivalent

Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs
Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost
Current Standard First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell

A warm, sensitive, and caring approach

Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness
Work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative

A valid “G” class driver’s license with own vehicle

We want you to thrive:

Vacation: 4% with 2% for HEAL time (sick and personal appointments) accumulated on each pay period
Employee Assistance Program- primary care and professional consulting services

Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff.
Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings on topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, Non-Violent Crisis Intervention, First Aid, Naloxone Administration and Suicide Prevention. Plus, many more robust internal trainings that walk staff through the ins and outs of supporting those with complex needs.
Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse resident/tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.

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More about this job

Responsibilities

The Supportive Housing Coordinator provides direct, recovery-oriented support to tenants experiencing mental health and substance use challenges to maintain housing stability. They also collaborate with an interdisciplinary team to manage program operations, facilitate group programming, and ensure the safety and upkeep of the housing facility.

Requirements

Candidates must have post-secondary education in a related field and experience in case management with individuals facing complex needs. A valid G-class driver's license and the ability to obtain a Police Vulnerable Sector Check are required.

Skills

Case management
Mental health support
Substance use support
Crisis intervention
Trauma-informed care
Harm reduction
Conflict resolution
Documentation
Interdisciplinary collaboration
Life skills coaching
Landlord-tenant relations
Program development
Communication
Problem solving
First aid
CPR

Benefits

Vacation
Employee Assistance Program
Professional development
Leadership conference
Spiritual nature retreat
Training programs

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Mental Health
Substance Use
Case Management
Harm Reduction
Trauma-Informed Care
Crisis Intervention
Housing Stability
Interdisciplinary Team
Life Skills
Landlord and Tenant Board
First Aid
CPR
Documentation
Community Resources
Recovery-Oriented
Non-Violent Crisis Intervention
Suicide Prevention
Naloxone Administration
StrengthsFinder
Indigenous Cultural Safety
2SLGBTQIA+ Awareness
Apartment Checks
Pest Management
Social Services

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