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Indwell

Supportive Housing Coordinator

St. Thomas, ON, Canada

Salary: $47,736.00 -$56,814.00

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Job details

Pay: Salary: $47,736.00 -$56,814.00
Working hours: 40 hours per week
Posting language: English
Posted: Nov 9, 2026

Original job description

Come Build Hope and Homes with Us!

Supportive Housing Coordinator – Full Time- 6-month contract

Kitchener, Ontario- 140 Weber St.

Salary: $47,736.00 -$56,814.00

Closing Date for Applications: November 23, 2026

Position Description: Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside tenants who have experienced mental health concerns and/or substance use to maintain housing stability. You will support individuals in developing and working through their personal service plans striving towards health, wellness and belonging. Promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community. Also, working within the context of a collaborative interdisciplinary team reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to tenants. This program serves individuals who have experienced long term housing instability and/or long stay hospitalizations. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Us: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1,300 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

Hours of Work: 6 month contract, full time 40 hours per week, 8 hours a day. Schedule based on the support needs of individuals in the program, including evenings, weekends and public holidays. As the program operates 7 days a week, being on-call for 1 week every 4-6 weeks is required to support the tenants and each other on the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent matters.

WHAT YOU WILL BE DOING:

Direct Support to Tenants

Skilled in building therapeutic relationships with tenants with a recovery-oriented, trauma-informed approach, promoting hope and trust
Coordinate, lead and/or participate in case conferences with outside supports
Comfort and familiarity with a harm reduction approach
Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools
Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery
Connect residents with supportive community resources, including both clinical and informal supports, facilitating case coordination and case management
Strong familiarity with local resources
Confident in utilizing crisis management and intervention skills
Respond to resident complaints/concerns with care, compassion, and efficiency
Reinforcing residents’ life skills, including spiritual, social, and coping skills
Assist with intake and orientation of new residents
Develop and facilitate relevant group programming
Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records

Leadership

Consistently show initiative and engage in creative problem solving.
Experience leading and/or guiding internal teams to accomplish shared goals.
Ability to take the lead on internal program development and projects.
Established relationships with community partners within the local social service sector
Reinforce a positive workplace culture and tone through your skilled verbal and written communication.
Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in housing stability.
Play a coordinating role on the team around duties such as apartment checks and pest management.
Comfort and familiarity with landlord responsibilities such as pest management, rent collection, rent deposits, and Landlord and Tenant Board processes.

Support, Direction, and Commitment to Interdisciplinary Team

Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability. These supports may include: medication administration, apartment checks, oversight of pest management protocols, community events, meal delivery, and other supports as necessary
Support unit vacancies and turnover
Collaborate with Volunteer Coordinator to integrate program volunteers into housing support activities. Complete volunteer logs as required
Assist in the orientation and support of staff, students and volunteers
Keep apprised of new research and developments relevant to your role, through workshops, journals, websites, and literature. Transfer knowledge back to the team and residents in the most effective manner available
Follow applicable regulations, policies and procedures
Work collaboratively with Facilities, supporting and reporting maintenance needs to ensure upkeep of buildings and tenant units

Health, Welfare and Safety Practices

Use appropriate procedures and follow-up documentation when responding to emergency situations
Ensure your own health & safety, that of tenants and co-workers by adhering to health & safety standards
Complete required safety checks and inspections as assigned
Attend and participate in all required training to maintain and develop new skills

WHAT YOU WILL BRING:

Post Secondary education in related field or equivalent
Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs
Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost
Current First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell
A warm, sensitive, and caring approach
Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness
Work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative
A valid “G” class driver’s license with own vehicle

We want you to thrive:

Vacation: 6 days paid with 4 HEAL days (sick and personal appointments) per year
Employee Assistance Program (EAP)- primary care and professional consulting services
New Staff Orientation Days
Professional and Personal Development- annual Leadership Conference (themed with speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), Applied Suicide Intervention (ASIST), First Aid & CPR, Medication Administration, Therapeutic Relationships and Trauma Informed Care.
Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

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More about this job

Responsibilities

The Supportive Housing Coordinator provides direct support to tenants with mental health and substance use concerns to maintain housing stability through personal service plans. They also collaborate with an interdisciplinary team to manage housing operations, facilitate programming, and ensure a safe, recovery-oriented environment.

Requirements

Candidates must have post-secondary education in a related field and experience working within a case management framework for individuals with special needs. A valid G-class driver's license, a clear Police Vulnerable Sector Check, and First Aid/CPR certification are required.

Skills

Case management
Crisis management
Trauma-informed care
Harm reduction
Mental health support
Addiction services
Therapeutic relationships
Conflict resolution
Documentation
Interdisciplinary collaboration
Leadership
Problem solving
Medication administration
Life skills coaching
Community resource coordination
Communication

Benefits

Vacation
Sick and personal days
Employee Assistance Program
Professional development
Leadership conference
Spiritual retreat
Mentoring opportunities
Webinars

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Case Management
Mental Health
Substance Use
Trauma-Informed Care
Harm Reduction
Crisis Intervention
Housing Stability
Social Services
Interdisciplinary Team
Landlord and Tenant Board
Medication Administration
First Aid
CPR
Recovery-Oriented
Community Resources
Non-Violent Crisis Intervention
ASIST
Documentation
Apartment Checks
Pest Management
Rent Collection
Intake
Orientation
Leadership
Diversity
Inclusion
Equity
Christian Charity
Affordable Housing

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