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Added 10 mins ago
Senior Manager, Major Gifts
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Closed listing

InfiCare Staffing

SAP SuccessFactors Architect

Vancouver, BC, Canada

Job type: Contract
Closing date: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

This opening has closed.

The original listing is kept below for reference.

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Added 3 days ago
Sr SAP SuccessFactors Engineer - Toronto / Vancouver (Canada)
InfiCare Staffing · Vancouver, BC, Canada
Added 18 days ago
Senior SAP Architect - SAP Platforms & Integration
Accenture · Vancouver, BC, Canada

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Original job description

Archived listing. The details below describe a past opening.

Greetings,

I hope you’re doing well.

Hi, my name is Soumen, and I'm a Senior IT Recruiter with InfiCareTech. We're hiring for a Senior SAP SuccessFactors Architect// Toronto, ON & Vancouver, BC, Canada Hybrid// Contract. If you're open to new opportunities, please share your updated resume, current location, and work authorization. I'd be happy to connect!

Senior SAP SuccessFactors Architect

Location:

Toronto, ON – 1140 Bay St, Toronto, ON M5S 2B4
Vancouver, BC – 1066 West Hastings St., Suite 2300

Work Arrangement: Hybrid – 3 days per week onsite at one of the above locations

Contract

What Are We Looking For?

The Senior SAP SuccessFactors Consultant is responsible for providing expert BAU support, L3 issue resolution, and continuous improvement for the SAP SuccessFactors landscape across EMEA, with a primary focus on Employee Central modules.

The SuccessFactors environment currently includes Employee Central, Onboarding, Time Off, and Performance & Goals Management, with Compensation planned for implementation across EMEA.

Ideally, we are looking for a consultant with certification in Employee Central plus at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals. Candidates with alternative SuccessFactors certifications are also welcome, provided they demonstrate a strong willingness to grow and expand their skills across other modules.

The consultant will resolve complex support tickets, deliver enhancements and change requests, support quarterly release activities, and work closely with HR, Payroll, Benefits, Finance, IT, and integration experts.

Job Description

We are seeking an experienced SAP SuccessFactors professional with 8–10 years of overall IT experience, including significant experience in SAP SuccessFactors implementation, integration, and solution architecture.

The ideal candidate should possess strong functional and technical expertise across SuccessFactors modules, excellent stakeholder management skills, and the ability to design scalable HR transformation solutions.

Key Responsibilities

L3 Support, BAU Operations & Platform Stability

Act as the functional L3 support consultant for SAP SuccessFactors, with primary ownership of complex Employee Central issues.
Investigate and resolve complex incidents, data issues, configuration defects, integration-related data errors, and process failures within agreed SLAs, working closely with the support partner, integration expert, and relevant solution architects where cross-platform analysis is required.
Perform root cause analysis for recurring tickets and recommend sustainable fixes, configuration improvements, or process changes.
Support payroll- and benefits-impacting changes with appropriate validation, controls, and stakeholder sign-off.
Maintain strong operational discipline through accurate ticket updates, evidence capture, knowledge articles, and handover documentation.

Employee Central Functional Ownership

Provide deep functional support across Employee Central foundation objects, organisational structures, position management, employee data, workflows, business rules, MDF objects, event reasons, data models, and permissions.
Apply strong cross-module Employee Central knowledge to assess upstream and downstream impacts across Onboarding, Time Off, Performance & Goals Management, planned Compensation processes, payroll, benefits, and expense management integrations before changes are implemented.
Support and enhance Time Off configuration, including absence types, time account types, accrual rules, holiday calendars, workflows, and eligibility rules.
Support the planned implementation and future BAU operation of Compensation across EMEA, including compensation data dependencies, eligibility, planning cycles, EC alignment, testing, and post-go-live support readiness.
Provide practical guidance to HR stakeholders on standard functionality, configuration constraints, and recommended ways of working.

Configuration, Change & Release Management

Deliver approved configuration changes, minor enhancements, data corrections, and change requests across Employee Central and related SuccessFactors modules.
Ensure changes follow a controlled development, test, validation, and production release lifecycle.
Lead BAU activities for quarterly SuccessFactors releases, including:
Release note review and impact assessment
Regression testing coordination and validation
Business communication and readiness support
Post-release stabilisation and defect resolution
Ensure Development, Test, and Production environments remain aligned and appropriately controlled.
Manage system administration activities, including role-based permissions, security controls, workflow maintenance, and certificate renewals where applicable.

Integration Data Support, Payroll & Benefits Awareness

Provide functional BAU support for SuccessFactors data and configuration issues that may impact integrations with downstream systems, including SAP Employee Central Payroll, regional payroll solutions, benefits platforms, and expense management systems.
Support integrations involving:
SAP Employee Central Payroll and other regional or third-party payroll providers
Benefits platforms and external benefits providers
Finance, ERP, reporting, data warehouse, and expense management platforms
Identity and access management solutions
Investigate failed interface records from a functional and data perspective, identify whether incorrect or incomplete Employee Central data has caused the failure, and apply or coordinate the required data correction.
Where failures are caused by technical integration design, middleware, mapping, connectivity, or development issues, coordinate with the integration expert, support partner, or relevant technical team rather than owning the build or development activity.
Understand the impact of Employee Central data changes on Employee Central Payroll, regional payroll, benefits, expense management, reporting, security, and downstream processes.
Support functional regression testing and validation of BAU enhancements and change requests where Employee Central data, configuration, payroll, benefits, or expense management processes may be impacted.
This role is not responsible for technical integration build, middleware development, interface design, or code-level changes.

Governance, Risk & Stakeholder Management

Ensure SuccessFactors configuration and support activities adhere to governance, data protection, security, audit, and local regulatory requirements.
Participate in CAB and formal change governance, providing clear impact assessments, implementation plans, and rollback considerations.
Maintain accurate configuration, support, process, and integration documentation.
Act as a trusted point of contact for HR, Payroll, Benefits, Finance, IT, and regional stakeholders.
Translate technical and configuration issues into clear business language and provide pragmatic recommendations.
Work closely with the external support partner, AMS providers, SAP Support, internal technology teams, integration expert, and other team architects to resolve complex functional issues, data-related integration failures, and enhancement requests in line with agreed standards.
Collaborate with solution architects, integration architects, enterprise architects, and platform owners to ensure proposed functional fixes and changes are technically sound, supportable, scalable, and aligned with the overall SAP and HR technology roadmap.
Provide guidance and mentoring to junior analysts within the BAU team.

Qualifications

Strong hands-on experience supporting SAP SuccessFactors in a BAU, support, or application management environment.
Deep functional knowledge of Employee Central, including foundation objects, employee data, position management, workflows, business rules, MDF objects, event reasons, data models, and role-based permissions.
Proven ability to resolve L3-level tickets, perform root cause analysis, and deliver permanent fixes for complex functional and data issues.
SAP SuccessFactors certification in Employee Central is preferred, along with certification in at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals.
Strong stakeholder management and communication skills.
Experience working with HR, Payroll, Benefits, Finance, IT, integration teams, and external support partners.
Experience with SuccessFactors quarterly releases, regression testing, change management, and production support.
Strong understanding of SuccessFactors integrations and downstream system dependencies.

Soumen Biswas

Senior I.T Recruiter

Soumen@inficaretech.com

Direct: +1 703 652 5651

About employer

More about this job

Responsibilities

Provide L3 and BAU support for SAP SuccessFactors, with primary ownership of complex Employee Central issues, root cause analysis, configuration changes, and platform stability. Coordinate release and regression testing, assess downstream impacts on payroll and benefits, and work with business stakeholders, support partners, and technical teams to deliver governed improvements.

Requirements

Candidates should have 8–10 years of overall IT experience and strong hands-on SAP SuccessFactors support experience, especially with Employee Central configuration and complex issue resolution. Employee Central certification is preferred, along with certification in another SuccessFactors module; experience with releases, integrations, stakeholder management, and cross-functional HR and payroll processes is also sought.

Skills

SAP SuccessFactors
Employee Central
L3 Support
Root Cause Analysis
Time Off
Onboarding
Performance And Goals Management
Compensation
Configuration Management
Quarterly Release Management
Regression Testing
Role-Based Permissions
Payroll Integration Support
Stakeholder Management
Change Management
Data Protection And Governance

Visa sponsorship

Not detected in the job text

Hiring contact

Soumen Biswas

Hiring contact email

Soumen@inficaretech.com

Keywords

SAP SuccessFactors
Employee Central
Time Off
Onboarding
Performance And Goals Management
Compensation
Employee Central Payroll
Foundation Objects
Position Management
Workflows
Business Rules
MDF Objects
Event Reasons
Role-Based Permissions
L3 Support
BAU Operations
Root Cause Analysis
Quarterly Releases
Regression Testing
Change Management
Payroll Integrations
Benefits Platforms
Expense Management
Data Protection
Security Controls
Audit Compliance
CAB
HR Transformation
Solution Architecture

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