Medical Office Assistant

Company Description Infinity Health is Canada’s largest Indigenous-owned rehabilitation services provider, delivering accessible, client-centered healthcare across the country. Since 2009, the organization has supported individuals in overcoming injuries and illness through a broad range of services, including rehabilitation therapies, mental health support, and return-to-work programs. With clinics and community-based programs in BC, Alberta, and Ontario, Infinity Health partners with municipal, provincial, and federal entities to serve diverse and underserved populations. The team is committed to increasing healthcare accessibility and fostering economic reconciliation through exceptional, culturally informed care. Applicants can expect to join a mission-driven organization focused on improving health outcomes in communities across Canada.

Role Description The Medical Office Assistant is a full-time, on-site role based in Calgary,AB . In this position, the team member will greet clients, manage phone calls, and ensure a welcoming, professional front-office environment. Daily responsibilities include appointment scheduling, updating client records, verifying insurance information, and supporting clinicians with administrative tasks. The role also involves coordinating referrals, handling incoming and outgoing correspondence, and maintaining organized filing and documentation systems. The Medical Office Assistant collaborates closely with clinical and administrative staff to support efficient clinic operations and a high standard of client care.

Qualifications

• Strong client service and communication abilities, including professional phone etiquette and a courteous, inclusive approach to interacting with diverse populations.
• Proficiency in appointment scheduling and coordination, including managing calendars, confirming bookings, and handling follow-up reminders.
• Working knowledge of medical terminology and comfort with electronic medical records or clinic management systems.
• Experience with insurance verification and basic billing processes, ensuring accurate information collection and documentation.
• Administrative assistance skills, including data entry, document preparation, filing, and maintaining organized office systems.
• Attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced clinical environment.
• Previous experience in a medical or rehabilitation clinic setting is an asset; completion of a Medical Office Assistant or related healthcare administration program is preferred.
• Respect for cultural diversity and commitment to equitable, trauma-informed, and client-centered care.