CSR / Inside Sales

Company Description

Infinity Rubber Technology Group is a provider of custom rubber solutions to a variety of industries, including Automotive, Oil & Gas, Mining, Belts & Hoses, Marine, Transportation, Building & Construction, Aerospace, and Defense. The company is located in Welland, ON, and is committed to delivering high-quality products to meet the unique needs of each industry.

Role Description

As Infinity Rubber continues to expand, this role will be responsible for the management and growth of customer accounts, in conjunction with the entire Sales & Marketing team.

Order entry, customer follow up by phone and email, and administrative account management are the core functions. Opportunity for growth is our most valuable offer and the natural progression would be into an outside sales role but there are always other opportunities internally for motivated individuals as well.

What makes the "right individual" for IRTG? It starts with attitude, work ethic and character and then continues with experience and individual skill sets. Intelligent, organized, process-oriented with an eye for detail, those will be key traits for success with the day-to-day responsibilities. But, given that this role touches all elements of our manufacturing process, people skills overall - internally and externally, will be the real engine that makes everything go for the right candidate. Being the glue that successfully connects our internal departments, the sales team, and the customers is the real measurement of success.

If you are the type of person that enjoys multiple tasks, is invested in learning the technical aspects of what they do and wants to feel like they make a tangible difference as part of their everyday work life, then this may be the position for you.

This is a full-time position (on site) with an annual salary range of $48K - 60K, based on skills & experience, and includes a full benefit package after 3 months.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience skills
• Strong interpersonal and communication skills
• Ability to prioritize and manage multiple tasks effectively
• Experience in sales or customer service roles within Manufacturing
• Bilingual English / French would be an asset
• Knowledge of the rubber industry is a plus
• High school diploma or equivalent, with relevant work experience