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Info-Tech Research Group

Office Administrator/Receptionist - In-Office, Toronto (Canada)

Toronto, ON, M4W 2J2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Infotech delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.

Why join us?

We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic.
We are in the Top 3 on LinkedIn's Top Companies List in Canada.
Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.
We provide financial support for professional development and training.

The Role

You are responsible for first impressions as people enter our office. You are responsible for calls, visitors, schedules, and information so leaders stay focused on work that matters. You move fast, solve problems on your own, and keep the office running during busy days.

Major Responsibilities

Own all inbound calls, triage urgency, and route or resolve without delays or dropped calls.
Prioritize calls and meeting requests based on urgency and business value.
Control visitor flow, security, and first impressions for clients, partners, and candidates.
Action and close support tickets within defined response targets.
Plan and support meeting logistics, room bookings, calendar invites, and room setup so meetings start on time.
Fix issues when things break, such as catering, room problems, or courier failures as they occur.
Manage office supplies, ordering, and invoice flow to Finance with tracking.
Support internal events with food, beverage, and on-site setup.
Receive, log, and ship packages and couriers without errors or delays.
Build strong working relationships across the company and with external partners.

Education and Experience

Daily use of Outlook, Word, Excel, and PowerPoint in a busy office.
Experience supporting employees in a fast-paced environment.
Experience handling high-volume calls, walk-ins, and urgent requests.
Strong organization and follow-through under pressure.
Post-secondary education and relevant office experience required.
Experience running projects or coordinating help.

Language Skills: Bilingual proficiency in French, Spanish or German is preferred to support our diverse client base across North America and globally.

Infotech is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, Infotech will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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More about this job

Responsibilities

Manage inbound calls, visitors, meeting requests, support tickets, office supplies, invoices, packages, and courier shipments. Coordinate meeting logistics and internal events, resolve office issues promptly, and maintain strong relationships with employees and external partners.

Requirements

Requires post-secondary education and relevant office experience, including experience supporting employees in a fast-paced environment and handling high-volume calls, walk-ins, and urgent requests. Candidates should be proficient in daily use of Outlook, Word, Excel, and PowerPoint, highly organized, able to follow through under pressure, and experienced in project or help coordination.

Skills

Call Triage
Visitor Management
Calendar Coordination
Meeting Logistics
Office Administration
Customer Service
Problem-Solving
Organization
Follow-Through
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Event Coordination
Package and Courier Handling
Project Coordination

Benefits

Professional Development Support
Training Support

Visa sponsorship

Not detected in the job text

Keywords

Office Administration
Reception
Inbound Calls
Call Triage
Visitor Management
Security
Support Tickets
Response Targets
Meeting Logistics
Room Bookings
Calendar Invites
Room Setup
Office Supplies
Invoice Processing
Finance
Internal Events
Catering
Package Handling
Courier Services
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Project Coordination
Fast-Paced Environment
Bilingual Proficiency

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