Senior Quality Assurance Analyst - Remote/Hybrid (Canada)

Infotech delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.

Why join us?

• We pride ourselves on consistent year-over-year growth, with double-digit growth even during a global pandemic
• We are in the Top 3 on LinkedIn's Top Companies List in Canada
• Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.
• We provide financial support for professional development and training.

About the role

Join a dynamic Application Development team, with a department that cares about the growth of their employees! We offer technology training, impactful projects, an engaging culture, and the opportunity to benefit from our own IT research expertise.

The Senior Software QA Analyst’s role is to plan and execute effective test suites across various products and systems within Info-Tech’s Agile software development process. Our current product portfolio includes two websites which host and deliver subscription-based research content to our clients (infotech.com and mcleanco.com), a suite of Diagnostic products for IT and HR professionals, a review website for enterprise software (SoftwareReviews), and a policy management application (myPolicies). We are also currently adding a range of AI/Machine Learning features across our product lines, which will be part of the focus of this role.

Major Responsibilities

• Ensure that testing activities verify applications meet business requirements, technical specifications, and quality goals, while identifying and resolving system issues.
• Evaluate, plan, design, and implement comprehensive test strategies and frameworks for new applications, enhancements, and integrations across the development lifecycle.
• Perform and lead various types of testing, including (but not limited to) functional, regression, integration, backend database validation, API, mobile, scalability, cross-browser compatibility, and usability testing.
• Collaborate closely with Developers, Product Owners, and Business Analysts to define test scenarios, acceptance criteria, and coverage for new features; serve as a testing advocate during sprint planning and reviews
• Work with developers on the design of automated test suites and assisting them in implementing those suites.
• Liaise with software developers and DevOps to investigate, document, and resolve defects and environment issues efficiently.
• Use SQL and database querying to validate data integrity, confirm system transactions, and ensure accuracy of backend processes and integrations.
• Analyze test results and logs to identify patterns, troubleshoot root causes, and validate fixes or configuration changes.
• Produce clear documentation and reports for all testing activities, including test plans, results, traceability matrices, regression suites, and defect metrics.
• Drive continuous improvement by researching and recommending new testing tools, automation opportunities, and process optimizations.
• Mentor and support junior QA team members; share best practices in testing design, data validation, and defect management.

Education and Experience

• Diploma or degree in Computer Science, Information Systems, Engineering, or a related field.
• Minimum four (4) years of professional software testing experience, including experience validating both frontend and backend components.
• Proven track record in the design, development, and implementation of QA processes and test strategies across multiple projects or teams.
• Solid understanding of SDLC, STLC, Agile/Scrum methodologies, and QA best practices.
• Exposure to test automation frameworks and tools (e.g., Selenium, Cypress, Playwright, or similar).

Must-Have Skills

• Strong analytical and problem-solving skills with the ability to debug complex application issues.
• Working knowledge of SQL and relational databases for backend validation and data integrity checks.
• Excellent written and verbal communication; able to clearly articulate test results, risks, and recommendations.
• Strong time management, ownership, and self-motivation in fast-paced, iterative environments.
• Exceptional attention to detail, with a focus on accuracy, consistency, and traceability.
• Ability to quickly understand new systems, APIs, and integrations.
• Experience writing or maintaining automated test scripts (UI or API).

Nice to Have

• Exposure to Ruby, Ruby on Rails, or other MVC frameworks.
• Experience working with CI/CD pipelines and version control tools (e.g., Jenkins, Git).
• Familiarity with data-driven testing, ETL/data validation, or analytics-based applications.
• Knowledge of performance or security testing tools and practices.

Language Skills: Bilingual proficiency in French, Spanish or German is nice-to-have to support our diverse client base across North America and globally.

Infotech is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, Infotech will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.