Field Service Specialist

OverIT FSM ((Field Service Management) Techno-Functional Consultant

Location: Oakville, Ontario, Canada

Work Mode: Onsite / Hybrid (no remote)

Onsite - 5 days/ week Or Hybrid [Onsite - 3 days/ week, remote - 2 days/ week]

Duration: Long-term (1 year)

Job Description:

We are looking for an OverIT FSM Techno-Functional Consultant to lead the configuration, implementation, and support of the OverIT Next-Gen Field Service Management (FSM) platform for clients in utilities, , energy, , and oil & gas industries. This role bridges business requirements and technical execution - translating customer field-operations needs into scalable, configured solutions on the OverIT platform.

Key Responsibilities:

• Gather, analyze, and document business requirements for scheduling, dispatch, work order management, mobile workforce, and GIS-based field operations.
• Configure and customize the OverIT FSM platform: work order lifecycle, scheduling/optimization rules, dispatch boards, mobile app forms, and business rules engine.
• Design and implement integrations between OverIT FSM and CRM, ERP, Asset Management, GIS (e.g., ESRI/ArcGIS), and IoT systems.
• Configure and support the OverIT mobile app (offline capability, dynamic forms, multimedia capture, debriefing workflows).
• Support scheduling/optimization algorithm tuning (skills-based routing, capacity planning, ML-driven dispatch rules).
• Conduct workshops, functional design sessions, and UAT with client stakeholders.
• Perform data migration, testing, and go-live support for FSM implementations.
• Troubleshoot functional and technical issues; provide L2/L3 support post-go-live.
• Create functional specifications, configuration documentation, and training materials.
• Collaborate with OverIT product/engineering teams on enhancement requests and platform upgrades (e.g., NextGen Platform releases).
• Advise clients on best practices for field service transformation, workforce optimization, and AR/remote collaboration features.
• Must Have Skills:
• 3–7+ years of experience in Field Service Management (FSM) implementation or consulting; hands-on OverIT platform experience strongly preferred.
• Solid understanding of FSM domain concepts: work order management, scheduling/dispatch optimization, mobile workforce management, and linear asset industries (utilities, telecom, energy).
• Experience with system integrations (REST/SOAP APIs, middleware) connecting FSM to CRM/ERP/GIS/IoT systems.
• Working knowledge of GIS concepts and tools (ESRI/ArcGIS integration is a plus).
• Familiarity with mobile app configuration and offline-first application design.
• Strong analytical and requirement-gathering skills; ability to translate business needs into system configuration.
• SQL and basic scripting/data-handling skills for configuration, migration, and troubleshooting.
• Excellent client-facing communication skills; ability to run workshops and manage stakeholder expectations.
• Prior experience in utilities, telecom, transportation, or oil & gas sectors is a plus.