OverIT FSM Techno-Functional Consultant

Role: OverIT FSM Techno-Functional Consultant

Location: Oakville, Ontario, Canada

Work Mode: Onsite / Hybrid (No Remote)

Job Description

We are looking for an OverIT FSM Techno-Functional Consultant to lead the configuration, implementation, and support of the OverIT Next-Gen Field Service Management (FSM) platform for clients in utilities, energy, and oil & gas industries.

This role bridges business requirements and technical execution - translating customer field operations needs into scalable, configured solutions on the OverIT platform.

Key Responsibilities

• Gather, analyze, and document business requirements for scheduling, dispatch, work order management, mobile workforce, and GIS-based field operations.
• Configure and customize the OverIT FSM platform:
• Work order lifecycle
• Scheduling/optimization rules
• Dispatch boards
• Mobile app forms
• Business rules engine
• Design and implement integrations between OverIT FSM and CRM, ERP, Asset Management, GIS (e.g., ESRI/ArcGIS), and IoT systems.
• Configure and support the OverIT mobile app (offline capability, dynamic forms, multimedia capture, debriefing workflows).
• Support scheduling/optimization algorithm tuning (skills-based routing, capacity planning, ML-driven dispatch rules).
• Conduct workshops, functional design sessions, and UAT with client stakeholders.
• Perform data migration, testing, and go-live support for FSM implementations.
• Troubleshoot functional and technical issues; provide L2/L3 support post-go-live.
• Create functional specifications, configuration documentation, and training materials.
• Collaborate with OverIT product/engineering teams on enhancement requests and platform upgrades (e.g., NextGen Platform releases).
• Advise clients on best practices for field service transformation, workforce optimization, and AR/remote collaboration features.

Must-Have Skills

• Hands-on experience implementing or supporting OverIT NextGen Field Service Management (FSM) platform.
• Strong understanding of work order management, scheduling, dispatch, mobile workforce management, and field operations.
• Experience integrating FSM platforms with CRM, ERP, GIS, Asset Management, and IoT systems.
• Strong techno-functional consulting experience, including requirements gathering, workshops, solution configuration, testing, deployment, and support.
• Utility, energy, telecom, transportation, or oil & gas industry experience preferred.
• 3–7+ years of experience in Field Service Management (FSM) implementation or consulting; hands-on OverIT platform experience strongly preferred.
• Solid understanding of FSM domain concepts:
• Work Order Management
• Scheduling/Dispatch Optimization
• Mobile Workforce Management
• Linear Asset Industries (Utilities, Telecom, Energy)
• Experience with system integrations (REST/SOAP APIs, middleware) connecting FSM to CRM/ERP/GIS/IoT systems.
• Working knowledge of GIS concepts and tools (ESRI/ArcGIS integration is a plus).
• Familiarity with mobile app configuration and offline-first application design.
• Strong analytical and requirement-gathering skills; ability to translate business needs into system configuration.
• SQL and basic scripting/data-handling skills for configuration, migration, and troubleshooting.
• Excellent client-facing communication skills; ability to run workshops and manage stakeholder expectations.
• Prior experience in utilities, telecom, transportation, or oil & gas sectors is a plus.

Alternate FSM Platforms

If candidates with direct OverIT experience are difficult to identify, please also consider candidates with strong hands-on experience in:

• ClickSoftware / Click Scheduler
• Salesforce Field Service (FSL)
• IFS FSM
• SAP FSM
• Oracle Field Service
• ServiceMax
• Microsoft Dynamics 365 Field Service
• IBM Maximo Mobile / Field Service

Candidates must be able to clearly demonstrate FSM implementation, configuration, integration, scheduling/dispatch optimization, mobile workforce, and field operations experience.