Deskside Engineer - Pickering, ON
- Pickering, ON, Canada
On-site
Contract
Applications open in a new tab.
Job details
- Job type
- Contract
- Workplace
- On-site
- Experience
- At least 3 years hands on experience in field Support Services
- Posting language
- English
- Posted
Original job description
Company Description
IT
Job Description
Role: Deskside Engineer Location: Pickering, ON Duration: 6+ Months
BGV will be done for the selected candidates.
Desired Experience:
At least 3 years hands on experience in field Support Services Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1 installation, troubleshooting and reporting. Experienced to support Mac OSX Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD OEM Certified Technician for ordering parts through OEM and parts replacement Strong Microsoft Office skills (Outlook, Word, and Excel) Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms Experience including remote control of PCs and video conferencing knowledge Rotational On-call for executive support
Strong customer service skills Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Strong written and verbal communication skills Must be detail oriented and self-motivating Ability to successfully pass a background security check
Desired Certification ( A combination of 02 mandatory)
- CompTIA A+ certification ( Compulsary )
- Apple Certified Mac Technician (ACMT)
- Apple Certified Support Specialist
- Premier Dell Hardware Certification
- Lenovo/IBM Desktop Systems Hardware Certification
- Lenovo/IBM Mobile Systems Hardware Certification
- HP Accredited Platform Specialist (APS) - HP Commercial Desktop, Workstation, Laptop Solutions
- HP Accredited Platform Specialist (APS) - HP LaserJet Solutions
Please respond with your word resume and requested details:
Full Name :
Work Authorization:
Contact Number :
Email ID :
Skype ID:
Current location:
Willing to relocate :
Rate/hr :
Additional Information
All your information will be kept confidential according to EEO guidelines.
More about this job
Responsibilities
The Deskside Engineer at Info-Ways will install, troubleshoot and repair desktops, notebooks, printers and mobile devices for staff. They will also order parts from manufacturers, support video conferencing and remote PC control, and provide on-call executive support.
Requirements
Candidates need at least 3 years of hands-on desk-side support experience, including Windows and Mac OS X, and a CompTIA A+ certification. They also need strong Microsoft Office skills, customer service and communication abilities, and must pass a background security check.
Skills
- Windows XP
- Windows 7
- Windows 8.1
- Mac OS X
- Microsoft Office
- Outlook
- Word
- Excel
- Break/fix repair
- Desktop support
- Notebook repair
- Workstation support
- Printer troubleshooting
- Multifunctional device support
- Smartphone support
- PDA support
- BYOD support
- Remote PC control
- Video conferencing support
- OEM parts ordering
- Network basics
- Intel servers basics
- Telecoms basics
- Customer service
- Written communication
Categories
- Technology
- Customer Service & Support
Keywords
- Deskside support
- Desktop support
- Break/fix
- Windows XP
- Windows 7
- Windows 8.1
- Mac OS X
- Microsoft Office
- Outlook
- Excel
- Word
- CompTIA A+
- Apple Certified Mac Technician
- Dell hardware certification
- Lenovo hardware certification
- HP Accredited Platform Specialist
- Printers
- Smartphones
- PDAs
- BYOD
Seniority
Mid level
Licences and certifications
- CompTIA A+
- Apple Certified Mac Technician
- Apple Certified Support Specialist
- Dell Premier Hardware Certification
- HP Accredited Platform Specialist
Tools
- Windows XP
- Windows 7
- Windows 8.1
- Mac OS X
- Microsoft Office
- Outlook
- Excel
- Word
Languages
- English