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Infosys

CMT / PR - Telecom (Canada)

Canada

Education: Bachelor’s degree
Experience: At least 7+ years’ experience within the CME industry and at least 3 years of advisory consulting experience in comparable consulting services.
Posting language: English
Posted: Jul 5, 2026

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Original job description

Job Description

Infosys Consulting is seeking experienced senior management consultants to join our Communications, Media, and Technology practice at a Principal Level in Canada.

About the Role:
An experienced consulting professional, you will be a thought leader in the CMT industry and a key advisor to defining solutions and will be on point to help clients define and realize the solution and business architecture envisioned as part of their transformation initiatives for major telecom operations such as AT&T, Bell Canada, Verizon, T-Mobile, Telus, and Rogers. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the rapidly transforming business model of the CMT sector. You will have deep experience defining solutions and the enterprise architecture across one or more of the sub-sectors of the CMT industry (communications, media, or technology) and will have a deep understanding of industry business solutions and high-level system architecture and technology designs deployed across CMT companies. We focus on solutions and capabilities to transform our client’s businesses, including:

•   Intelligent Customer Engagement
•   Reimaged B2B Telcom Business
•   Autonomous Networks
•   Business and Technology Transformation

As a Principal in Business Consulting, you will provide best-fit solutions for one or more projects as part of Infosys CMT Consulting engagements. provide technology/product fitment consultation; assist in defining scope and sizing of work; anchor Proof of Concept developments and support opportunity identification and pursuit processes and evangelize Infosys brand. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, lead and participate in sales and pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Client Leadership & Advisory

Serve as a trusted advisor to telecom clients on customer care and operations strategy, experience transformation, and operations simplification.
Lead and support workshops with care, digital, operations, and IT leadership within telecom organizations.
Contribute to the development of strategic roadmaps for AI-enabled care and service operations.
Consulting Engagement Leadership
Lead and contribute to consulting engagements ($1M–$10M+) focused on telecom customer service transformation.
Oversee multi-disciplinary consulting teams across strategy, operations, and technology implementation.

Telecom Industry Expertise:
Advise telecom clients on challenges specific to communications service providers including:

High-volume service operations
Network-related customer issues
BSS/OSS integrations
Service activation and provisioning
Billing and service management platforms
Customer churn reduction

Business Development & Growth

Support consulting revenue growth within the telecom sector.
Build relationships with telecom operators
Lead proposal development and large consulting pursuits
Identify new opportunities across CX, AI, operations, and digital service transformation

This role requires skills and experience in one or more of the following areas:

Design of complex business transformation programs, and in particular the overall solution design
BSS and OSS Solutions
Strong knowledge of eTOM processes and practical adoption/Implementation of eTOM processes. Understanding L1 to L4 level process views.
Leadership of complex business transformation programs
Telecom industry trends, and adoption models
Knowledge of Telecom Networks and Network standards
Cloud native solutions
Gen AI solution applications
Project execution employs a global delivery model.

Responsibilities:

Guide and contribute to definition of technology transformation roadmaps
Contribution to End-to-End solution definition/Review and Ownership
Business Solution Architecture definition and /Review
Define/review Transient state business solution architecture, to ensure business continuity
Process model development
Business requirements collection, definition and / Review
Technology Evaluation and Selection
PoC scope identification, design and execution
Collaborate with technical teams to ensure technical design alignment with the overall business solution
Mentor Team members, who may be working in different programs
Review Program delivery plan, estimates
Guide team with technical implementation issues
Participating in Technical governance meetings
Identify new Business opportunities and solutions
Compare solution options based on Business value, ROI, Pros & Cons
Participate in Analyst surveys, showcasing Infosys abilities.

Basic Qualifications:

Bachelor’s degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7+ years’ experience within the CME industry and at least 3 years of advisory consulting experience in comparable consulting services.
Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Ability to travel 4 days a week to multiple local, state and national client locations.
Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.

Preferred Qualifications:

Has at least 5 years’ experience designing, implementing, or managing customer management platforms for CSP providers
At least 5 years of experience in implementing and enhancing industry standard products for CSP operations
Has at least 3 years’ experience managing operations or analyzing and implementing process optimizations across an areas of customer management, network or field operations
An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
Strong client facing skills including presentations to senior leadership, advice and consult with clients.
Experience and desire to work in a consulting environment that requires regular travel
Should have excellent soft-skills and leadership skills to lead assessment workshops, and work with Enterprise architects to design roadmaps for next 5 years
Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience
Experience in a CSP in North America across Mobility or Wireline networks will be preferred

The estimated total annual compensation (Base + Bonus) range for candidates based in any location in Canada will be $ 160,218 - $ 195,822

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

The Principal Consultant will lead complex business transformation programs and serve as a trusted advisor to telecom clients on operations strategy and digital service transformation. They are responsible for defining technology roadmaps, overseeing multi-disciplinary consulting teams, and driving business development within the CMT sector.

Requirements

Candidates must possess at least 7 years of experience in the CME industry and 3 years of advisory consulting experience, along with a bachelor's degree or equivalent. Strong expertise in BSS/OSS solutions, eTOM processes, and the ability to travel extensively for client engagements are required.

Skills

Telecom Industry Expertise
Business Transformation
Enterprise Architecture
BSS/OSS Solutions
eTOM Processes
Customer Engagement
AI-enabled Care
Strategic Roadmaps
Solution Architecture
Network Standards
Cloud Native Solutions
Gen AI
Project Execution
Stakeholder Management
Business Development

Visa sponsorship

Not detected in the job text

Keywords

Telecom
Consulting
BSS
OSS
eTOM
Digital Transformation
Enterprise Architecture
AI
Customer Experience
Cloud Native
Gen AI
Business Strategy
Network Standards
Mobility
Wireline
Operations Simplification
Proof of Concept
Solution Design
Project Management
CME
Telecom Operations
Billing Systems
Service Provisioning
Churn Reduction
Business Development
Leadership
Governance
Roadmap Development
Process Optimization
Client Advisory

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