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Search Engine Optimization Specialist
Acteur Social
Montreal, QC
- Full-time
…conducting technical and content-focused SEO audits, optimizing on-page elements, and developing link-building initiatives in collaboration with the broader marketing and content teams. The…
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Temporary Associate
kate spade new york
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- Part-time
…to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and…
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Creative Technologist
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Toronto, ON
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Food Service Assistant
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Kawartha Lakes, ON · Lindsay, ON
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Site Lead - Program Development and Evaluation (MLSE - West)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
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Head Caretaker - St. Michael’s School (Pincher Creek)
Holy Spirit Catholic School Division
Pincher, AB
- Full-time
Th i s position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
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Kindergarten Education Assistant - Children of St. Martha School
Holy Spirit Catholic School Division
Lethbridge, AB
- Part-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
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Education Assistant - St. Paul School
Holy Spirit Catholic School Division
Lethbridge, AB
- Full-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
Added 1 hour ago
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Education Assistant - CARE Campus
Holy Spirit Catholic School Division
Lethbridge, AB
- Part-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
Added 1 hour ago
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Teacher - Catholic Central High School
Holy Spirit Catholic School Division
Lethbridge, AB
- Full-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
Added 1 hour ago
HS
Casual Caretakers - St. Michael's School (Pincher Creek)
Holy Spirit Catholic School Division
Pincher, AB
- Full-time
These positions are open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
Added 1 hour ago
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Education Assistant - Our Lady of the Assumption School
Holy Spirit Catholic School Division
Lethbridge, AB
- Part-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
Added 1 hour ago
HS
Casual Education Assistants - Division Schools
Holy Spirit Catholic School Division
Lethbridge, AB
- Full-time
These positions are open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
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HS
Substitute Teachers - Division Schools
Holy Spirit Catholic School Division
Lethbridge, AB
- Full-time
These positions are open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
Added 1 hour ago
HS
Education Assistant - Our Lady of the Assumption School
Holy Spirit Catholic School Division
Lethbridge, AB
- Part-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
Added 1 hour ago
HS
Education Assistants - Lethbridge Schools
Holy Spirit Catholic School Division
Lethbridge, AB
- Part-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New E mployees page.
Added 1 hour ago
HS
Teacher - Division Schools
Holy Spirit Catholic School Division
Lethbridge, AB
- Full-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New E mployees page.
Added 1 hour ago
HS
Teacher - Catholic Central High School
Holy Spirit Catholic School Division
Lethbridge, AB
- Full-time
This position is open to all internal and external candidates. Prior to employment, successful applicants must provide supporting documents as outlined on our New Employees page.
Added 2 hours ago
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Industrial Millwright
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Warehouse Person
Russel Metals
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- Full-time
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Class 1 Truck Driver
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Warehouse Person
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Material Handler
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Labourer C2
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Infosys

Lead Consultant - IFS Cloud PSO functional

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 13, 2026

Original job description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.

The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications

Candidate must be located within commuting distance of Mississauga, Ontario or Calgary, Alberta and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:

IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment
Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\\Min travel, lunch break, flexible break etc.
service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.
Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.
Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.
Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Estimated annual compensation range for the candidate based in the below location will be:

Ontario- $96620 to $109129

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Lead techno-functional delivery and AMS support for IFS PSO and Field Service Management, including configuration, scheduling optimization, mobile workflows, integrations, and production issue resolution. Partner with client and delivery teams to improve service quality, meet SLAs, guide releases and enhancements, and continuously optimize field-service operations.

Requirements

Requires at least 10 years of experience with IFS FSM Cloud and legacy applications, along with at least 7 years of IT experience and deep functional knowledge of IFS PSO, scheduling, and mobile work orders. A bachelor's degree or foreign equivalent is required, with progressive specialty experience accepted in lieu of education; candidates must be eligible to work in Canada without employer-based visa sponsorship.

Skills

IFS PSO
IFS Cloud
IFS Field Service Management
Scheduling Optimization
Mobile Work Order Configuration
Field Service Management
Solution Architecture
Functional Configuration
Systems Integration
Production Support
Root-Cause Analysis
Incident and Problem Management
Release Management
Capacity Planning
Workforce Optimization
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

IFS PSO
IFS Cloud
IFS Field Service Management
IFS FSM
Workforce Management
Scheduling Optimization
Mobile Work Order
Service Management
Field Service Operations
AMS Delivery
Configuration
Solution Architecture
Systems Integration
Utilities
Telecommunications
Capacity Planning
Routing
Workforce Utilization
Incident Management
Problem Management
Change Management
Release Management
Root-Cause Analysis
SLA Adherence
Production Support
Hyper-Care Support
Data Model
Security
PoC
IFS PSO Cloud Certification

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