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Added 13 mins ago
W
Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience
Added 13 mins ago
M
Director, Operational Resilience
Medavie
Toronto, ON · ON · NB · NS · PE · NL · MBC ON Local Office Etobicoke
- Full-time
…looking for an experienced Director, Operational Resilience to lead and strengthen our enterprise approach to Operational Risk Management (ORM), Business Continuity Management (BCM) and…
Added 13 mins ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 27 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 27 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 27 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 27 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 27 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 27 mins ago
M
Director, US Reinsurance Operations
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…strategy into workable plans/projects for Reinsurance Operations. Lead, motivate and develop teams within Reinsurance Operations. Act as business owner/lead product owner for US reinsurance…
Added 43 mins ago
A
Project Leader, R&D QA Operations
Apotex
Toronto, ON · North York, ON
- $83,958 to $139,930 CAD / year
…master manufacturing/packaging records, executed batch records, change control and investigation records for non-commercial batches such as Investigational Medicinal Products (IMPs) in…
Added 57 mins ago
GO
Manager - Community Nursing
Government of Yukon
Whitehorse, YT
- Full-time
…collaborative leadership team, using your unique skill set to lead teams, empower employees in their decision making, and collaborate with leadership to meet the needs of communities in the…
Added 57 mins ago
LC
Pharmacist, Hourly Full Time Day
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 57 mins ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Supplement the delivery of the multi-tiered fire safety awareness and capacity building activities to tenants and staff to advance broader understanding of risk management principles
Added 1 hour ago
SAP Ariba / AP Solution Architect
Capgemini
Vancouver, BC
…Procurement Digital Modernisation program. The consultant will lead SAP Ariba activities across assessment, solution design, implementation, integration, testing, deployment, and…
Added 2 hours ago
WT
Senior Project Manager - Project Delivery
Waterfront Toronto
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
…Province of Ontario and the City of Toronto in 2001 to oversee and lead the renewal of the city’s waterfront. Our mandate is to deliver a revitalized waterfront that brings together the…
Added 2 hours ago
PE
Production Supervisor
Porter Engineered Systems - A Division of Pangeo Group
Vaughan, ON
- $70,000 to $90,000 CAD / year
- Full-time
As Production Supervisor, you lead a shift team across die casting, foundry, CNC machining and assembly, and you are accountable for safety, quality, productivity and on-time delivery on…
Added 2 hours ago
DA
Senior NPI Engineer
DART Aerospace
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an experienced Senior New Product Introduction (NPI) Engineer to lead the transition of new aerospace products from concept and design through validation, certification,…
Added 2 hours ago
WT
Director Project Delivery
Waterfront Toronto
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
…Province of Ontario and the City of Toronto in 2001 to oversee and lead the renewal of the city’s waterfront. Our mandate is to deliver a revitalized waterfront that brings together the…
Added 2 hours ago
C
Seasonal Line Cook - The Rec Room Square One
Cineplex
Mississauga, ON · Square One The Rec Room
- Part-time
Professional diploma or food services management preferred.
Added 3 hours ago
* EHS Manager *
Oerlikon
Fort Saskatchewan, AB
Lead and maintain ISO 14001 and ISO 45001 management systems.
Added 4 hours ago
A
Senior Software Engineer
AltaML
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
We expect dramatically higher productivity from working this way. A step change, not a marginal gain. That's the baseline we hire and promote against, not an aspirational ceiling.
Added 4 hours ago
FP
Payroll Manager SAP
FINTECH PROFESSIONALS CORP
Toronto, ON
- $40 to $50 CAD / hour
- Full-time
Location Address: Hybrid - Scarborough – 3 days/week (Monday, Wednesday as anchor days, subject to change)
Added 4 hours ago
SS
Quality Manager
SkyCan Systems
Barrie, ON
- Full-time
Lead SkyCan through AS9100D certification: readiness assessment, a full internal audit cycle, management review, and Stage 1 and Stage 2 audits with the certification body, then maintain…
Added 4 hours ago
T
Full-Time Assistant Manager
Torrid
AB · Edmonton, AB
- Full-time
At least six months of specialty/apparel retail management experience with proven ability to lead teams to success and proven sales performance
Added 4 hours ago
CS
Strength & Conditioning Coach
CANADIAN SPORT INSTITUTE ALBERTA
Calgary, AB
- Full-time
Keep developing. Build and follow a professional development plan with the Lead, Strength and Conditioning, and actively give, receive and apply feedback.

Infosys

Lead Consultant - IFS Cloud PSO functional

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 3, 2026

Original job description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.

The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Calgary, Alberta and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:

IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment
Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.
Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.
Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.
Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Lead techno-functional delivery and AMS support for IFS PSO and Field Service Management, including solution design, configuration, integrations, production triage, release validation, and service-quality outcomes. Partner with client stakeholders and distributed teams to improve scheduling, routing, workforce utilization, mobile operations, and support processes.

Requirements

Requires at least 7 years of IT experience and at least 10 years of experience with IFS FSM Cloud and legacy applications; the preferred profile has 12–15 years as an IFS PSO Cloud consultant. Candidates need a bachelor’s degree or equivalent experience, deep IFS functional and technical expertise, and must be within commuting distance of Calgary and authorized to work in Canada without employer-sponsored immigration support.

Skills

IFS PSO
IFS Field Service Management
IFS Cloud
Scheduling Optimization
Mobile Work Order Configuration
Solution Architecture
Business Process Analysis
System Integration
Production Support
Root-Cause Analysis
Release Management
Capacity Planning
Workforce Optimization
Stakeholder Management
Team Mentoring

Visa sponsorship

Not detected in the job text

Keywords

IFS PSO
IFS Cloud
IFS Field Service Management
IFS FSM
IFS Workforce Management
Scheduling Optimization
Mobile Work Order
Service Management
Field Service
Utilities
Telecommunications
Configuration
Customization
System Integration
Solution Architecture
Business Process Analysis
Proof Of Concept
Appointment Scheduling
Resource Capacity Planning
Routing
Production Support
Incident Management
Problem Management
Change Management
Release Management
Root-Cause Analysis
AMS Governance
Data Model
Security
Hyper-Care Support

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