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Added 5 mins ago
FG
Automatic Door Technician – Glazing – Sudbury
Flynn Group of Companies
Sudbury, ON
- Full-time
Flynn Canada’s Automatics and Glazing Service team in Sudbury, Ontario is the leader in automatic door installation and service throughout Northern Ontario. We work with the manufacturers…
Added 19 mins ago
K
GS Road Logistics Optimization Specialist
Kuehne+Nagel
De Salaberry, MB
- Full-time
Are you a results-driven logistics leader who thrives in a fast-paced distribution environment? Join Kuehne+Nagel at our Salaberry-De-Valleyfield Quebec location as a Site Supervisor to…
Added 34 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 34 mins ago
YO
Cleaner
YMCA of Greater Toronto
Toronto, ON · Scarborough, ON
- Part-time
Provide a high standard of customer service to all participants following SAM standards and other guidelines set from time to time.
Added 1 hour ago
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Assistant Team Leader
Dollarama
Kirkland Lake, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Calgary, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Fort McMurray, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Penticton, BC
- $19.4 to $19.79 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Calgary, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Fort McMurray, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Winkler, MB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
A
Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
Acumatica est une entreprise portée par une mission. Nous sommes un leader innovant des solutions ERP (Enterprise Resource Planning) dans le cloud, au service d’entreprises en croissance…
Added 1 hour ago
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Assistant Team Leader
Dollarama
Cornwall, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Stratford, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Repentigny, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
London, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
A
Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
Acumatica est une entreprise portée par une mission. Nous sommes un leader innovant des solutions ERP (Enterprise Resource Planning) dans le cloud, au service d’entreprises en croissance…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Kelowna, BC
- $18.9 to $19.28 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Mission, BC
- $18.9 to $19.28 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Bedford, NS
- $17.35 to $18 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Ottawa, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
D
Assistant Team Leader
Dollarama
Orleans, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 hours ago
AL
Procedure Specialist – Electrophysiology (Victoria, British Columbia)
Abbott Laboratories
Vancouver, BC
- Full-time
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and…
Added 2 hours ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
Winnipeg, MB
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 5 hours ago
A
Bar & Restaurant Manager, ARC - Full Time
AccorHotel
Vancouver, BC
- Full-time
The successful candidate will be an engaging and visible leader who creates memorable guest experiences while building a high performing, motivated, and accountable team. With an…

Infosys

Lead Consultant - IFS Cloud PSO functional

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 3, 2026

Original job description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.

The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Calgary, Alberta and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:

IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment
Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.
Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.
Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.
Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Lead techno-functional delivery and AMS support for IFS PSO and Field Service Management, including solution design, configuration, integrations, production triage, release validation, and service-quality outcomes. Partner with client stakeholders and distributed teams to improve scheduling, routing, workforce utilization, mobile operations, and support processes.

Requirements

Requires at least 7 years of IT experience and at least 10 years of experience with IFS FSM Cloud and legacy applications; the preferred profile has 12–15 years as an IFS PSO Cloud consultant. Candidates need a bachelor’s degree or equivalent experience, deep IFS functional and technical expertise, and must be within commuting distance of Calgary and authorized to work in Canada without employer-sponsored immigration support.

Skills

IFS PSO
IFS Field Service Management
IFS Cloud
Scheduling Optimization
Mobile Work Order Configuration
Solution Architecture
Business Process Analysis
System Integration
Production Support
Root-Cause Analysis
Release Management
Capacity Planning
Workforce Optimization
Stakeholder Management
Team Mentoring

Visa sponsorship

Not detected in the job text

Keywords

IFS PSO
IFS Cloud
IFS Field Service Management
IFS FSM
IFS Workforce Management
Scheduling Optimization
Mobile Work Order
Service Management
Field Service
Utilities
Telecommunications
Configuration
Customization
System Integration
Solution Architecture
Business Process Analysis
Proof Of Concept
Appointment Scheduling
Resource Capacity Planning
Routing
Production Support
Incident Management
Problem Management
Change Management
Release Management
Root-Cause Analysis
AMS Governance
Data Model
Security
Hyper-Care Support

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