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Added 13 mins ago
Data Engineer - Snowflake, dbtCore/Cloud, AWS
Aviva
Markham, ON
Data Pipeline Development: Lead the design and implementation of high-performance data pipelines using tools like dbt Core/Cloud, ensuring scalability and maintainability.
Added 13 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…in supporting the ongoing implementation, optimization, and governance of the EPIC system within the Diagnostic Imaging portfolio. The Integrated Manager will act as a key liaison between…
Added 13 mins ago
B
Senior Advisor, Culture & Employee Experience (TEMPORARY)
Bombardier
Dorval, QC
- Temporary
Support the integration of our values and Leadership Model into day-to-day practices and behaviours, while ensuring agile governance.
Added 13 mins ago
SI
Business Analyst/Project Maanger with Capital Markets experience
Smart IT Frame LLC
Mississauga, ON
- Contract
Consent Order Remediation Support: Drive data governance and data quality remediation workstreams aligned with regulatory Consent Order deliverables, ensuring strict compliance with…
Added 13 mins ago
G
Director, Consolidation & Financial Operations
Gildan
Montreal, QC
- Full-time
…strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's…
Added 13 mins ago
QT
Solution Architect - Enterprise AI & Agentic Platforms
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $250,000 to $280,000 CAD / year
- Full-time
- Establish architecture patterns and implementation approaches for agent design, APIs, integration, security, data governance, and responsible AI.
Added 13 mins ago
ZS
Cloud Infrastructure Devops Architect
Zodiac Solutions, Inc
Calgary, AB
- Full-time
Understanding of data architecture concepts such as structured and unstructured data, data ingestion, ETL/ELT, APIs, metadata, data quality, lineage, retention, security and governance.
Added 28 mins ago
BT
Manager, CFO
Baker Tilly
AB · Calgary, Alberta
- Full-time
Lead the review of client financial files to ensure accuracy, regulatory compliance, and adherence to internal standards.
Added 28 mins ago
M
Operational Risk & Controls Lead
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Insurance Operations & Distributor Services team is seeking an experienced, analytical, and collaborative leader to join our team as Operational Risk and Controls Lead.
Added 42 mins ago
Director, Learning Advisory & iLEAD
Scotiabank
Toronto, ON
Lead the design, development and delivery of non-executive iLEAD leadership and development learning experiences, ensuring alignment with business outcomes, Talent priorities and the…
Added 42 mins ago
Senior Director, Technology Risk Assessments
Scotiabank
Toronto, ON
…security advisory, third-party risk, cloud and AI security, Governance, Risk and Compliance (GRC) modernization, adoption of ServiceNow Integrated Risk Management (IRM), data and…
Added 42 mins ago
C
Manager, Sales – Quebec City and Regions (Media Solution) (Telework/Hybrid)
CBC/Radio-Canada
Quebec, QC
- Full-time
Lead twice-yearly planning sessions (territory alignment, validation of targets with sales reps).
Added 42 mins ago
C
Manager, Sales – Montreal (Media Solutions) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Lead twice-yearly planning sessions (territory alignment, validation of targets with sales reps).
Added 57 mins ago
P
Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…systems, and provide proactive solutions to safeguard sensitive…
Added 57 mins ago
P
Forensic & Dispute Services  Senior Associate (Bilingual FR/EN)
PwC
Montreal, QC · Quebec, QC
- Full-time
…Compliance Oversight, Compliance Risk Assessment, Corporate Governance, Creativity, Cybersecurity, Data Analytics, Debt Restructuring, Digital Tooling, Embracing Change, Emotional…
Added 57 mins ago
GD
AI Governance & Risk Manager
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 58 mins ago
AI
Data & Analytics Leader - BFSI, AI Transformation
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Advise clients on enterprise data strategy, analytics transformation, AI adoption, governance, modernization, and operating models.
Added 58 mins ago
KT
Data Architect
Kaizen Technologies
Toronto, ON
- Contract
Define data modeling standards, metadata management, and governance principles.
Added 1 hour ago
UO
Educational Coordinator
University of British Columbia
Vancouver, BC · PHSA | BC Women's Hospital - Shaughnessy C Block (BCWHC)
- $4,576 to $4,808 CAD / month
- Part-time
Enters, updates, organizes, and maintains program data, databases, and records
Added 1 hour ago
A
Underwriting Manager, Middle Market Package
AXA
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 1 hour ago
T
Senior Applied Machine Learning Scientist
TD
Toronto, ON
- Full-time
…products that represent the future at TD, can all be driven with data, with a strong focus on…
Added 1 hour ago
C
AWS Solution Architect
Capgemini
Mississauga, ON
- Full-time
Lead migration of applications ETL processes databases and data lake workloads from onpremises environments to AWS
Added 1 hour ago
LC
Senior Manager, Real Estate Finance
Loblaw Companies Limited
Brampton, ON
- Full-time
Liaise with the Governance team on data validation procedures
Added 1 hour ago
PP
Senior Manager, Quality Assurance & RA
Piramal Pharma Ltd
Aurora, ON
- Full-time
· Exercise delegated Quality authority for significant or escalated quality and compliance matters within established governance and escalate matters to the Director, Quality and Regulatory…
Added 1 hour ago
R
Brand Director
Rates.ca
Toronto, ON
- Full-time
This role demands equal parts strategic vision, creative leadership, and executional discipline. You’ll lead a team of one and work closely with Growth Marketing, Editorial & PR, Digital…

Infosys

Lead Consultant - IFS Cloud PSO functional

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 3, 2026

Original job description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.

The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Calgary, Alberta and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:

IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment
Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.
Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.
Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.
Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Lead techno-functional delivery and AMS support for IFS PSO and Field Service Management, including solution design, configuration, integrations, production triage, release validation, and service-quality outcomes. Partner with client stakeholders and distributed teams to improve scheduling, routing, workforce utilization, mobile operations, and support processes.

Requirements

Requires at least 7 years of IT experience and at least 10 years of experience with IFS FSM Cloud and legacy applications; the preferred profile has 12–15 years as an IFS PSO Cloud consultant. Candidates need a bachelor’s degree or equivalent experience, deep IFS functional and technical expertise, and must be within commuting distance of Calgary and authorized to work in Canada without employer-sponsored immigration support.

Skills

IFS PSO
IFS Field Service Management
IFS Cloud
Scheduling Optimization
Mobile Work Order Configuration
Solution Architecture
Business Process Analysis
System Integration
Production Support
Root-Cause Analysis
Release Management
Capacity Planning
Workforce Optimization
Stakeholder Management
Team Mentoring

Visa sponsorship

Not detected in the job text

Keywords

IFS PSO
IFS Cloud
IFS Field Service Management
IFS FSM
IFS Workforce Management
Scheduling Optimization
Mobile Work Order
Service Management
Field Service
Utilities
Telecommunications
Configuration
Customization
System Integration
Solution Architecture
Business Process Analysis
Proof Of Concept
Appointment Scheduling
Resource Capacity Planning
Routing
Production Support
Incident Management
Problem Management
Change Management
Release Management
Root-Cause Analysis
AMS Governance
Data Model
Security
Hyper-Care Support

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