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Added 24 mins ago
Digital Risk Senior
EY
Edmonton, AB · AB · Halifax, NS · Toronto, ON · ON · Waterloo, ON · Calgary, AB
EY is seeking a Senior Consultant to join our Digital Risk team, which is part of our Risk Consulting service line. As a Senior, you will be contributing to the engagement team in helping…
Added 25 mins ago
HI
CAN – HR Analyst III
HRbrain Inc.
Toronto, ON
- Full-time
Manage ad-hoc business required LMS requests, as appropriate. Collaborate with LMS consultant and business course owners to define and obtain approval of LMS specification documents in…
Added 25 mins ago
DC
Program Leader
Defence Construction Canada
Ottawa, ON
- Full-time
The Program Leader manages a group of employees at a site, usually including team leaders who provide services to the Client-Partners as part of large, complex and high-risk projects and…
Added 25 mins ago
HI
Project Manager | HRBrain
HRbrain Inc.
Mississauga, ON
- Contract
Strategic Alignment: Work closely with the executive leadership to align project initiatives with corporate objectives, demonstrating your strong technical and program management skills.
Added 39 mins ago
H
Principal Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
Experience leading the consultant or owner program management team of at least one [transportation/water/resources] infrastructure program(s) with a capital value of $1 billion
Added 54 mins ago
C
Senior Consultant, Public Affairs
CIBC
Toronto, ON
- Full-time
The Senior Consultant is a key member of the Public Affairs team, which focuses on enhancing and protecting CIBC’s reputation through media and public relations. In this role, you develop…
Added 54 mins ago
A
WFS Integration Consultant / Consultant en intégration WFS
ADP
Burnaby, BC · Toronto, ON · Montreal, QC · Etobicoke, Ontario
- Full-time
In this role, the Workforce Suite Integration Consultant is responsible for designing, developing, deploying, and managing integration solutions to connect different applications, data, and…
Added 55 mins ago
H
Principal Program Manager
HDR
Toronto, ON
- Full-time
- Experience leading the consultant or owner program management team of at least one [transportation/water/resources] infrastructure program(s) with a capital value of $1 billion
Added 1 hour ago
IN
Dynamics BC 365 Techno-Functional Expert
IKO North America
Mississauga, ON
- $105,000 to $120,000 CAD / year
- Full-time
Minimum 8 years of experience as an ERP Business Analyst or Functional Consultant.
Added 1 hour ago
PL
Project Manager - PL#60248
Peter Lucas Project Management Inc.
Dartmouth, NS
- Full-time
Monitor consultant deliverables, schedules, budgets, and performance, identifying risks and recommending corrective actions when required.
Added 1 hour ago
PL
Project Manager - PL#60248
Peter Lucas Project Management Inc.
Halifax, NS
- Full-time
Monitor consultant deliverables, schedules, budgets, and performance, identifying risks and recommending corrective actions when required.
Added 1 hour ago
PL
Project Manager - PL#60248
Peter Lucas
Dartmouth, NS
- Full-time
Monitor consultant deliverables, schedules, budgets, and performance, identifying risks and recommending corrective actions when required
Added 1 hour ago
NS
Psychiatrist, Community Mental Health and Addictions - Halifax
Nova Scotia Healthcare System
Halifax, NS
- Contract
To be an attending or consultant physician to ambulatory patients in the CMHA Program.
Added 1 hour ago
SL
Financial Services Consultant- Insurance
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
At Sunlife, our clients are at the centre of everything we do. As a licensed Financial Services Consultant; Insurance Rollover your work will directly contribute to our mission of helping…
Added 1 hour ago
N
Senior Benefits Consultant
Navacord
Vaughan, ON
- $100,000 to $125,000 CAD / year
- Full-time
The Senior Benefits Consultant is responsible for managing and strengthening relationships with an assigned portfolio of group benefits clients, delivering proactive consulting and…
Added 1 hour ago
AI
Risk Operations Manager
Aptino, Inc.
Montreal, QC
- $65 to $70 CAD / hour
- Contract
We are looking for an experienced Risk Operations Manager / Senior Consultant to support Technology Risk leadership in workforce strategy, business operations, governance, consulting…
Added 2 hours ago
IN
Dynamics 365 ERP Techno-Functional Specialist
IKO North America
Mississauga, ON
- Full-time
Minimum 5 years of recent of ERP Business Analyst or Functional Consultant experience On Dynamics 365 Business Central, and/or Dynamics 365 F&O.
Added 2 hours ago
P
Director, Global Services Operations & Excellence
Prosci
Remote, Canada
- Full-time
- Remote
Establish and lead the instructor and consultant quality program: onboarding, certification, performance reviews, coaching and exit decisions.
Added 2 hours ago
Field Support Technologist
Government of Alberta
Lethbridge, AB
…public safety. Responsibilities include auditing contractor and consultant activities, technical deliverables, and operational performance to ensure compliance with contract requirements,…
Added 2 hours ago
C
Account Representative
CDW
Toronto, ON
- Full-time
…everything you need to know to become a trusted technology consultant and advisor. Whether an organization needs a single tablet or an entire virtual environment, you’ll have the sales…
Added 2 hours ago
C
Account Representative
CDW
Toronto, ON
- Full-time
…everything you need to know to become a trusted technology consultant and advisor. Whether an organization needs a single tablet or an entire virtual environment, you’ll have the sales…
Added 2 hours ago
C
Account Representative
CDW
Calgary, AB
- Full-time
…everything you need to know to become a trusted technology consultant and advisor. Whether an organization needs a single tablet or an entire virtual environment, you’ll have the sales…
Added 2 hours ago
A
Workday FINs Quote to Cash / Professional Service Automation Lead
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Minimum of 3 years of consulting experience, most recently in a Consultant, or similar level role
Added 2 hours ago
GY
Temporary, Teacher Consultant- Technology
Grande Yellowhead Public School Division
Edson, AB
- Temporary
Position: Temporary, Teacher Consultant- Technology
Added 2 hours ago
FS
Student Services Consultant
Frontier School Division
Thompson, MB
- Full-time
Reporting to the Area Superintendent, the Student Services Consultant works in collaboration with school staff to advance student achievement through the implementation of curriculum and…

Infosys

Lead Consultant - IFS Cloud PSO functional

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 3, 2026

Original job description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.

The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Calgary, Alberta and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:

IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment
Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.
Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.
Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.
Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Lead techno-functional delivery and AMS support for IFS PSO and Field Service Management, including solution design, configuration, integrations, production triage, release validation, and service-quality outcomes. Partner with client stakeholders and distributed teams to improve scheduling, routing, workforce utilization, mobile operations, and support processes.

Requirements

Requires at least 7 years of IT experience and at least 10 years of experience with IFS FSM Cloud and legacy applications; the preferred profile has 12–15 years as an IFS PSO Cloud consultant. Candidates need a bachelor’s degree or equivalent experience, deep IFS functional and technical expertise, and must be within commuting distance of Calgary and authorized to work in Canada without employer-sponsored immigration support.

Skills

IFS PSO
IFS Field Service Management
IFS Cloud
Scheduling Optimization
Mobile Work Order Configuration
Solution Architecture
Business Process Analysis
System Integration
Production Support
Root-Cause Analysis
Release Management
Capacity Planning
Workforce Optimization
Stakeholder Management
Team Mentoring

Visa sponsorship

Not detected in the job text

Keywords

IFS PSO
IFS Cloud
IFS Field Service Management
IFS FSM
IFS Workforce Management
Scheduling Optimization
Mobile Work Order
Service Management
Field Service
Utilities
Telecommunications
Configuration
Customization
System Integration
Solution Architecture
Business Process Analysis
Proof Of Concept
Appointment Scheduling
Resource Capacity Planning
Routing
Production Support
Incident Management
Problem Management
Change Management
Release Management
Root-Cause Analysis
AMS Governance
Data Model
Security
Hyper-Care Support

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