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Added 9 mins ago
VC
Practice Manager - Vancouver South Animal Hospital
VetCare Canada
Vancouver, BC
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 9 mins ago
A
Ingenieur Mecanique - Mechanical Engineer
Actalent
Longueuil, QC
- $46 to $77 CAD / hour
- Contract
…Collaborate closely with automation, electrical, manufacturing, and project teams to ensure seamless integration and functionality of…
Added 9 mins ago
S
Senior Commercial Advisor
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 9 mins ago
M
AI&T Manager
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The global MDA…
Added 9 mins ago
AF
Branch Manager - Office 1722
Attain Finance
Saint John, NB
- Full-time
If this is you and you’re a dynamic, results-driven leader with a passion for developing others, driving sales, and creating long-term customer relationships, we want to hear from you. Join…
Added 9 mins ago
VE
Ingénieur(e) de projets / Project Engineer
Veolia Environnement SA
Montreal, QC
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 9 mins ago
SS
Functional Safety Engineer - Automotive Systems
Sopra Steria
Montreal, QC
- Full-time
CS Group Canada, a subsidiary of CS Group (part of the Sopra Steria Group), is a leader in the development and certification of safety-critical systems in the aerospace, electric, and…
Added 9 mins ago
A
Civil/Environmental Engineer
AECOM
Burnaby, BC
- $75,000 to $1,050,000 CAD / year
- Full-time
…need of great team members. The role encompasses a blend of project management, technical project oversight, client liaison and staff mentoring, adapted to fit your experience and career…
Added 9 mins ago
A
Community Liaison
AECOM
Ross River, YT
- $26 to $35 CAD / hour
- Part-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 9 mins ago
A
Electrical Engineer
AECOM
Calgary, AB
- $80,000 to $110,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 9 mins ago
Mechanical Designer - Laval
Ametek, Inc.
Laval, QC
…with Faro Creaform for seven years. He started out as a team leader and is now in charge of…
Added 25 mins ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
…intake, capacity forecasting during PI planning, and managing project or platform…
Added 25 mins ago
CG
Manager, RF Systems Engineering
Calian Group
Saskatoon, SK
- Full-time
The successful candidate will work closely with business leaders, project managers, software and hardware engineering teams, manufacturing, quality, suppliers, and customers to deliver…
Added 25 mins ago
SC
Engineering Manager
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 25 mins ago
OH
Manager, Payroll
Ontario Health atHome
ON · Ontario, Canada
- $101,626 to $121,346 CAD / year
- Full-time
Ontario Health at Home is looking for an experienced leader in Finance with strong expertise in administrative functions for payroll systems. Reporting to the Director, Payroll, the…
Added 25 mins ago
T
Principal Data Engineer
Tangerine
Toronto, ON
- Full-time
Experience as a technical leader for large technology programs and initiatives
Added 25 mins ago
V|
Ingénieur(e) de projets / Project Engineer
Veolia | Water Tech
Montreal, QC
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 25 mins ago
FC
Completions and Turnover Lead
Fluor Corporation
Kitimat, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 25 mins ago
LS
Drill Coordinator
Lake Shore Gold
Timmins, ON
- Full-time
Excellent opportunity to continue your career with an established industry leader
Added 25 mins ago
DH
Creative Services Advisor
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
Graphic Design Degree with minimum 3-5 years as a creative leader in an in-house department or agency.
Added 25 mins ago
Sales Manager
Reliance Home Comfort
Sault Ste. Marie, ON
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional…
Added 25 mins ago
BP
Risk Rotational Analyst – Graduate
BNP Paribas
Montreal, QC
- Other
Have a dedicated Program Partner who will act as your go-to resource, as well as a dedicated senior business leader specifically aligned to champion the success of your class
Added 25 mins ago
MS
Fire Alarm Technician
MacDonald Search Group
Calgary, AB
- Full-time
…while building a long-term career with a respected industry…
Added 25 mins ago
K
Project Manager - Museum Projects
Kubik
Mississauga, ON
- Full-time
Kubik Maltbie is a global leader in the creation of award-winning museums, visitor centers, and specialty environments. For over six decades, we’ve delivered iconic, high-profile projects…
Added 25 mins ago
KP
Sr Project Engineer (E&I)
Kruger Products | Produits Kruger
New Westminster, BC
- Full-time
Kruger Products is investing in our manufacturing facilities with the latest technology. As an industry leader in this space, we are pushing innovation through Operational Excellence and…

Infosys

Lead Consultant - IFS Cloud PSO functional

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 3, 2026

Original job description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.

The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Calgary, Alberta and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:

IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment
Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.
Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.
Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.
Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Lead techno-functional delivery and AMS support for IFS PSO and Field Service Management, including solution design, configuration, integrations, production triage, release validation, and service-quality outcomes. Partner with client stakeholders and distributed teams to improve scheduling, routing, workforce utilization, mobile operations, and support processes.

Requirements

Requires at least 7 years of IT experience and at least 10 years of experience with IFS FSM Cloud and legacy applications; the preferred profile has 12–15 years as an IFS PSO Cloud consultant. Candidates need a bachelor’s degree or equivalent experience, deep IFS functional and technical expertise, and must be within commuting distance of Calgary and authorized to work in Canada without employer-sponsored immigration support.

Skills

IFS PSO
IFS Field Service Management
IFS Cloud
Scheduling Optimization
Mobile Work Order Configuration
Solution Architecture
Business Process Analysis
System Integration
Production Support
Root-Cause Analysis
Release Management
Capacity Planning
Workforce Optimization
Stakeholder Management
Team Mentoring

Visa sponsorship

Not detected in the job text

Keywords

IFS PSO
IFS Cloud
IFS Field Service Management
IFS FSM
IFS Workforce Management
Scheduling Optimization
Mobile Work Order
Service Management
Field Service
Utilities
Telecommunications
Configuration
Customization
System Integration
Solution Architecture
Business Process Analysis
Proof Of Concept
Appointment Scheduling
Resource Capacity Planning
Routing
Production Support
Incident Management
Problem Management
Change Management
Release Management
Root-Cause Analysis
AMS Governance
Data Model
Security
Hyper-Care Support

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