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Added 10 mins ago
FC
Senior QA Analyst
First Canadian Financial Group
Sherwood Park, AB
- Full-time
The Senior QA Analyst, reporting to the Quality Assurance Manager, is based in the Sherwood Park location. This hands-on role offers an experienced QA automation professional the…
Added 10 mins ago
SI
Talent Attraction Manager
Service Inspired Restaurants
Oakville, ON
- Other
Execute data-driven recruitment marketing campaigns.
Added 10 mins ago
HT
Senior AI System Engineer - LLM Training System
Huawei Technologies Canada Co., Ltd.
Vancouver, BC
- Full-time
Huawei Canada has an immediate permanent opening for a Senior Engineer.
Added 10 mins ago
Senior Backend Engineer, Integrations
Movable Ink
Toronto, ON
We are looking for a Senior Software Developer to be a part of the development team that works on building and maintaining integrations between our systems and third party APIs. This team…
Added 10 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are looking for an experienced and results-driven Senior Revenue Enablement Specialist, Digital to join our global Revenue Enablement team.
Added 10 mins ago
Senior Staff Software Engineer
EarnIn
Vancouver, BC
We’re looking for an exceptional Senior Staff Software Engineer to serve as the L0 Architect for Live Pay, the product that powers the EarnIn Card. As the team’s lead architect, you’ll own…
Added 25 mins ago
R&
Staff AI Developer - Toronto
Robots & Pencils
Toronto, ON
- Full-time
Support deployment, monitoring, and production troubleshooting in cloud-native environments (AWS, Docker), with guidance from senior engineers where needed
Added 25 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Toronto, ON
- Full-time
BDO Digital is seeking an experienced and technically proficient Senior Data Engineer (Databricks Focused) to join our Technology Advisory Services practice. This role blends technical…
Added 25 mins ago
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Principal Data Engineer
Tangerine
Toronto, ON
- Full-time
Leads the design and implementation of the Tangerine data engineering strategy and platform, advising senior leadership and executing on the vision with senior architects and the…
Added 25 mins ago
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Director, Wealth Strategy & Research - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
Provide strategic insights and recommendations to senior executives, influencing enterprise priorities and business decisions.
Added 25 mins ago
CT
Generative AI Engineer
Celebal Technologies
Canada
- Full-time
The candidate will work closely with senior engineers, data scientists, and cross-functional teams to design, develop, test, and deploy scalable GenAI solutions for real-world business…
Added 25 mins ago
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Senior Manager, Business Banking Advisory - Tangerine
Tangerine
Toronto, ON
- Full-time
The Senior Manager, Business Advisory acts as a strategic advisor to the Director Product, Platform & Proposition, Tangerine Business and leadership team, providing small business,…
Added 25 mins ago
S
Manager, Quantitative Strategies & Analytics
Scotiabank
Toronto, ON
- Full-time
The Manager provides analytical expertise to deliver data-driven insights, modernize and automate processes, and build purpose-built quantitative tools that enhance the investment process…
Added 25 mins ago
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Senior Data Engineer (Databricks Focused)
BDO Canada
Mississauga, ON
- Full-time
BDO Digital is seeking an experienced and technically proficient Senior Data Engineer (Databricks Focused) to join our Technology Advisory Services practice. This role blends technical…
Added 25 mins ago
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Senior Data Engineer (Databricks Focused)
BDO Canada
Winnipeg, MB
- Full-time
BDO Digital is seeking an experienced and technically proficient Senior Data Engineer (Databricks Focused) to join our Technology Advisory Services practice. This role blends technical…
Added 25 mins ago
Senior Java Developer
Localcoin
Canada
…new technologies to join our growing Engineering team as our Senior Java Back End…
Added 25 mins ago
Director, Strategic Asset Allocation
Equitable
Waterloo, ON
Act as a trusted advisor to senior leadership and governance committees by delivering executive-ready recommendations, investment analysis, and strategic insights
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Senior Data Engineer (Databricks Focused)
BDO Canada
Calgary, AB
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BDO Digital is seeking an experienced and technically proficient Senior Data Engineer (Databricks Focused) to join our Technology Advisory Services practice. This role blends technical…
Added 25 mins ago
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Risk Rotational Analyst – Graduate
BNP Paribas
Montreal, QC
- Other
Have a dedicated Program Partner who will act as your go-to resource, as well as a dedicated senior business leader specifically aligned to champion the success of your class
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Senior Data Engineer (Databricks Focused)
BDO Canada
Montreal, QC
- Full-time
BDO Digital is seeking an experienced and technically proficient Senior Data Engineer (Databricks Focused) to join our Technology Advisory Services practice. This role blends technical…
Added 25 mins ago
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Senior Data Engineer (Databricks Focused)
BDO Canada
Oakville, ON
- Full-time
BDO Digital is seeking an experienced and technically proficient Senior Data Engineer (Databricks Focused) to join our Technology Advisory Services practice. This role blends technical…
Added 25 mins ago
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Senior Data Engineer (Databricks Focused)
BDO Canada
Halifax, NS
- Full-time
BDO Digital is seeking an experienced and technically proficient Senior Data Engineer (Databricks Focused) to join our Technology Advisory Services practice. This role blends technical…
Added 25 mins ago
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Senior Data Engineer (Databricks Focused)
BDO Canada
Ottawa, ON
- Full-time
BDO Digital is seeking an experienced and technically proficient Senior Data Engineer (Databricks Focused) to join our Technology Advisory Services practice. This role blends technical…
Added 25 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
AB · Edmonton, AB
- Full-time
BDO Digital is seeking an experienced and technically proficient Senior Data Engineer (Databricks Focused) to join our Technology Advisory Services practice. This role blends technical…
Added 25 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Vancouver, BC
- Full-time
BDO Digital is seeking an experienced and technically proficient Senior Data Engineer (Databricks Focused) to join our Technology Advisory Services practice. This role blends technical…

Infosys

Lead Consultant - IFS Cloud PSO functional

Mississauga, ON, Canada

$96,620 to $109,129 CAD / year · Full-time

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Job details

Pay: $96,620 to $109,129 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 3, 2026

Original job description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.

The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Mississauga, Ontario and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:

IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment
Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.
Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.
Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.
Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Estimated annual compensation range for the candidate based in the below location will be:

Ontario- $96620 to $109129

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Lead techno-functional delivery and AMS support for IFS PSO and Field Service Management, including solution design, configuration, integrations, production triage, release validation, and service-quality outcomes. Partner with client stakeholders and distributed teams to improve scheduling, routing, workforce utilization, mobile operations, and support processes.

Requirements

Requires at least 10 years of IFS FSM Cloud and legacy application experience, along with at least 7 years of IT experience and strong functional and technical expertise in IFS PSO, FSM/WFM, mobile work orders, and scheduling optimization. A bachelor's degree or foreign equivalent is required, with progressive specialty experience accepted in lieu of education; candidates must be eligible to work in Canada without employer-sponsored immigration support and be within commuting distance of Mississauga.

Skills

IFS PSO
IFS Cloud
IFS Field Service Management
Scheduling Optimization
Mobile Work Order Configuration
Workforce Management
Solution Architecture
Application Configuration
Systems Integration
Production Support
Root-Cause Analysis
Incident and Problem Management
Release Management
Capacity Planning
Stakeholder Management
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

IFS PSO
IFS Cloud
IFS Field Service Management
IFS FSM
IFS WFM
Scheduling Optimization
Mobile Work Order
Service Management
Field Service Management
Application Configuration
Solution Architecture
Process Design
Systems Integration
Production Support
Incident Management
Problem Management
Change Management
Release Management
Root-Cause Analysis
Capacity Planning
Routing Optimization
Workforce Utilization
Appointment Scheduling
AMS Governance
Data and Security
Operational Reporting
Utilities
Telecommunications
PoC Development
IFS PSO Cloud Certification

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