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Added 24 mins ago
RW
QA/QC Technician
Resolute Workforce Solutions
Brantford, ON
- Full-time
- Contract
We are looking for a highly motivated and energetic professional to join our team as a QA/QC Technician in Brantford, ON (Onsite).
Added 53 mins ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
Training: Hands on learning with an experience HVAC Technician. New hire training will require a 1-week course at our R&D facility located in Lancaster, PA. Ability to travel with be…
Added 53 mins ago
PF
Accounting Technician
Prime Freight Logistics
Montreal, QC
- Full-time
Added 1 hour ago
QM
Technicien(ne) comptable / Accounting Technician
Quantum Management Services Ltd.
Pointe-Claire, QC
- $60,000 to $65,000 CAD / year
- Full-time
Are you an Accounting Technician who likes to do things right, but also wants to grow in an environment where your contribution is truly appreciated?
Added 2 hours ago
MH
New Home Technician, Warranty ("handy person")
Mattamy Homes
Ottawa, ON
- Full-time
As the New Home Technician in our Warranty Department, you will adhere to generally accepted building practices and the high standards of Mattamy, while keeping with our mission of…
Added 2 hours ago
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Senior Financial Analyst
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AB · Edmonton, Alberta
- $40 to $45 CAD / hour
- Contract
…closely with service and operations leaders to analyze how technician labour, overtime, and related costs are built into customer rates, and translate complex analysis into clear,…
Added 3 hours ago
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Owner Operator - Mail - Sign on Bonus
The Seaboard Transport Group
Stephenville, NL
- Full-time
Division, Driver & Technician of the Month Programs
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Accounting Technician, Reconciliations
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring an Accounting Technician, Reconciliations, on a permanent basis for our Local Co-op Financial Services and Systems team.
Added 3 hours ago
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Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 3 hours ago
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Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 3 hours ago
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Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Added 3 hours ago
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Manuf. Support Technician
Husky Technologies
Bolton, ON
- Full-time
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Heavy Duty Mechanic (Independent Service Provider)
Ledcor
Calgary, AB · Edmonton, AB · Fort MacKay, AB · Vancouver, BC · Winnipeg, MB · Saskatoon, SK
- Full-time
Journeyperson Heavy Equipment Technician Certification
Added 3 hours ago
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Service Technician
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Cranbrook, BC
- Full-time
Role Description The Service Technician is a full-time, on-site role based at Cranbrook Nissan in Cranbrook, BC. This role is responsible for performing routine maintenance services,…
Added 3 hours ago
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Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
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Automotive Technician Apprentice
Volvo Cars Lakeridge
Ajax, ON
- Full-time
…Apprentice to join our skilled team and grow into a future 310s…
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310s Automotive Service Technician
Volvo Cars Lakeridge
Ajax, ON
- Full-time
We are currently seeking a licensed 310s Automotive Service Technician to join our team at our growing state of the art Volvo dealership. You will be responsible for performing a wide range…
Added 5 hours ago
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Warehouse Technician (General)
Avmax Careers - Canada
Calgary, AB
- Full-time
The Warehouse Technician (General) reports directly to the Shipping Supervisor.
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NDT Technician - UT
Rockwood Service Corporation
Grande Prairie, AB
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Echo NDE is currently seeking a CGSB Certified UT1 Technician to join and contribute to our team. This is a full-time permanent position that will support our operations based out of Grande…
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Pharmacy Technician
Cornwall Community Hospital
Cornwall, ON
- Part-time
Added 5 hours ago
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Pharmacy Technician - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
- Full-time
Are you a Pharmacy Technician looking to make a difference in cancer care?
Added 5 hours ago
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Pharmacy Technician - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
- Full-time
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Phased Array Technician - Pipeline Integrity
Rockwood Service Corporation
Edmonton, AB
- Full-time
Added 6 hours ago
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Alarm & Service Technician
New Age Group
Concord, ON
- Full-time
We are seeking an experienced Alarm & Security Systems Technician specializing in intrusion alarm systems and ULC-compliant protective signaling systems. This role is ideal for a highly…
Added 6 hours ago
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310s Automotive Technician
Northern Roads Auto Group
Belleville, ON
- Full-time
🔧 310S Automotive Service Technician – Come Grow With Us!

Infosys

Lead Consultant - IFS Cloud PSO functional

Mississauga, ON, Canada

$96,620 to $109,129 CAD / year · Full-time

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Job details

Pay: $96,620 to $109,129 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 3, 2026

Original job description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.

The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Mississauga, Ontario and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:

IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment
Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.
Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.
Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.
Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Estimated annual compensation range for the candidate based in the below location will be:

Ontario- $96620 to $109129

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Lead techno-functional delivery and AMS support for IFS PSO and Field Service Management, including solution design, configuration, integrations, production triage, release validation, and service-quality outcomes. Partner with client stakeholders and distributed teams to improve scheduling, routing, workforce utilization, mobile operations, and support processes.

Requirements

Requires at least 10 years of IFS FSM Cloud and legacy application experience, along with at least 7 years of IT experience and strong functional and technical expertise in IFS PSO, FSM/WFM, mobile work orders, and scheduling optimization. A bachelor's degree or foreign equivalent is required, with progressive specialty experience accepted in lieu of education; candidates must be eligible to work in Canada without employer-sponsored immigration support and be within commuting distance of Mississauga.

Skills

IFS PSO
IFS Cloud
IFS Field Service Management
Scheduling Optimization
Mobile Work Order Configuration
Workforce Management
Solution Architecture
Application Configuration
Systems Integration
Production Support
Root-Cause Analysis
Incident and Problem Management
Release Management
Capacity Planning
Stakeholder Management
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

IFS PSO
IFS Cloud
IFS Field Service Management
IFS FSM
IFS WFM
Scheduling Optimization
Mobile Work Order
Service Management
Field Service Management
Application Configuration
Solution Architecture
Process Design
Systems Integration
Production Support
Incident Management
Problem Management
Change Management
Release Management
Root-Cause Analysis
Capacity Planning
Routing Optimization
Workforce Utilization
Appointment Scheduling
AMS Governance
Data and Security
Operational Reporting
Utilities
Telecommunications
PoC Development
IFS PSO Cloud Certification

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