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Added 9 mins ago
RM
Pharmacy Technician Registered
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
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Added 9 mins ago
PT
Warehouse Assistant
Paladin Technologies
Ottawa, ON
- Full-time
Stage materials for technician pick-up, project installation, and delivery to customer sites
Added 9 mins ago
DW
Glazier Helper
Durabuilt Windows & Doors
Calgary, AB
- Full-time
Assist Service technician to complete paperwork and reporting.
Added 9 mins ago
VB
Maintenance Technician - Industrial Electrician
Vale Base Metals
NL · Newfoundland and Labrador, Canada
- Full-time
We are currently seeking a Maintenance Technician – Industrial Electrician to join our Utilities Maintenance Team in Voisey’s Bay, Labrador, a fly-in fly-out operation.
Added 9 mins ago
PM
Heavy Duty Truck Technician - Mobile Service
Peterbilt Manitoba
Brandon, MB
- Full-time
…Level 3 or 4 Apprentice or Red Seal Journeyman Mobile Service Technician to join the Brandon Service Department. Reporting to the Service Manager, the Mobile Service Technician will provide…
Added 9 mins ago
B
General Repair Technician II
BGIS
Ottawa, ON
- Full-time
The General Repair Technician II is a mid-entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility…
Added 9 mins ago
S
Warehouse Technician
Sandvik
BC · British Columbia, Canada
- Full-time
Ready to take your warehouse experience into the mining industry? Sandvik is hiring a Warehouse Technician to support warehouse operations at mine sites in BC. You will receive, store,…
Added 9 mins ago
VB
Lead Ground Control Engineer
Vale Base Metals
Sudbury, ON
- Full-time
As a Lead Ground Control Engineer, you will support the execution of the Ground Control Program and Seismic Risk Management Plans at Vale’s Mine. This role oversees all aspects of ground…
Added 9 mins ago
B
General Repair Technician
BGIS
Barrie, ON
- Full-time
The General Repair Technician is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative…
Added 9 mins ago
FE
Brain Development Technician (Full-time)
FB Education Services
Calgary, AB
- Full-time
As a Brain Development Technician, you will work directly with children, educators, therapists, and families to implement individualized intervention strategies within inclusive early…
Added 9 mins ago
BC
Technicien.ne en vitre automobile - Lebeau
Belron Canada inc
Quebec, QC · Beauport, QC
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 9 mins ago
S
Warehouse Technician
Sandvik
Prince George, BC
- Full-time
Ready to take your warehouse experience into the mining industry? Sandvik is hiring a Warehouse Technician to support warehouse operations at mine sites in BC. You will receive, store,…
Added 10 mins ago
SI
Quality Control Technician
SNDL Inc.
Kelowna, BC
- Full-time
…safety and compliance? We’re looking for a Quality Control Technician I (QC Tech I) to join our team and help ensure adherence to Good Documentation Practices (GDP), Good Production…
Added 10 mins ago
DU
Remotely Operated Vehicle (ROV) Technician
Dalhousie University
Halifax, NS
- Full-time
Position Title Remotely Operated Vehicle (ROV) Technician
Added 10 mins ago
GE
Maintenance Technician
GFL Environmental Inc.
Pickering, ON
- Full-time
The Maintenance Technician is responsible for monitoring and maintaining the operation of all plant systems and equipment. Including but not limited to pumps, air-lines, valves, electrical…
Added 10 mins ago
Heavy Duty Mechanic
Infracon Construction Inc.
Kamloops, BC
…services group operating throughout Western Canada. Our teams support infrastructure, earthworks, mining, industrial, and construction projects with a commitment to safety, quality, and…
Added 10 mins ago
TP
Digital Media & Community Engagement Coordinator
Thunderbird Plumbing
Victoria, BC
- Full-time
…across our digital channels. One day, you might be filming a technician explaining a common plumbing problem. The next, you could be putting together a team video, visiting a local sports…
Added 10 mins ago
SE
Emergency Services Maintenance Tech
Suncor Energy
Fort McMurray, AB
- Full-time
When an emergency occurs, equipment reliability can make all the difference. We are seeking a Maintenance Technician to support our Emergency Services Team by ensuring emergency response…
Added 10 mins ago
ER
Commercial Roof Repair Technician
Empire Roofing
Georgetown, ON
- Full-time
We're currently seeking an experienced Skilled Roofing Service Technician to join our growing team in the GTA.
Added 10 mins ago
BG
Auto Body Apprentice - Min Level 2 (Hawkesbury)
Boyd Group Services
Hawkesbury, ON
- Full-time
The Auto Body Apprentice repairs minor vehicle damage while shadowing a licensed Auto Body Technician. The Auto Body Apprentice works with all team members in achieving the repair…
Added 25 mins ago
FG
Lot Technician - KIA of Saskatoon
FFUN Group
Saskatoon, SK
- Full-time
At KIA of Saskatoon first impressions matter. As a Lot Technician, your primary responsibility is ensuring our vehicles, property, and facility consistently reflect the standards of our…
Added 25 mins ago
BB
Technician lI - Audio Visual
Bosch Building Technologies
Vancouver, BC
- $26 to $35 CAD / hour
- Full-time
…needs of clients on a national scale, while providing local…
Added 25 mins ago
BB
Technician I - Audio Visual
Bosch Building Technologies
Vancouver, BC
- $20.5 to $28.66 CAD / hour
- Full-time
As a Technician I – Audio Visual with Bosch Building Technologies, you will collaboratively review, understand, analyze (for correctness), and implement installation blueprints and plans…
Added 25 mins ago
T
Tire Technician (Passenger Light Truck)
Tirecraft
Courtice, ON
- Full-time
Support in the maintenance of all shop equipment to ensure it is in a safe working order.
Added 25 mins ago
CF
CAD Technician
Canadian Fiber Optics Corp
Calgary, AB
- Full-time
We are seeking a results-oriented CAD Technician to join our Team. The successful candidate will be responsible for preparing drawings, layouts, sketches, maps, and graphic representations…

Infosys

Lead Consultant - IFS Cloud PSO functional

Mississauga, ON, Canada

$96,620 to $109,129 CAD / year · Full-time

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Job details

Pay: $96,620 to $109,129 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 3, 2026

Original job description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.

The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Mississauga, Ontario and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:

IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment
Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.
Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.
Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.
Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Estimated annual compensation range for the candidate based in the below location will be:

Ontario- $96620 to $109129

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Lead techno-functional delivery and AMS support for IFS PSO and Field Service Management, including solution design, configuration, integrations, production triage, release validation, and service-quality outcomes. Partner with client stakeholders and distributed teams to improve scheduling, routing, workforce utilization, mobile operations, and support processes.

Requirements

Requires at least 10 years of IFS FSM Cloud and legacy application experience, along with at least 7 years of IT experience and strong functional and technical expertise in IFS PSO, FSM/WFM, mobile work orders, and scheduling optimization. A bachelor's degree or foreign equivalent is required, with progressive specialty experience accepted in lieu of education; candidates must be eligible to work in Canada without employer-sponsored immigration support and be within commuting distance of Mississauga.

Skills

IFS PSO
IFS Cloud
IFS Field Service Management
Scheduling Optimization
Mobile Work Order Configuration
Workforce Management
Solution Architecture
Application Configuration
Systems Integration
Production Support
Root-Cause Analysis
Incident and Problem Management
Release Management
Capacity Planning
Stakeholder Management
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

IFS PSO
IFS Cloud
IFS Field Service Management
IFS FSM
IFS WFM
Scheduling Optimization
Mobile Work Order
Service Management
Field Service Management
Application Configuration
Solution Architecture
Process Design
Systems Integration
Production Support
Incident Management
Problem Management
Change Management
Release Management
Root-Cause Analysis
Capacity Planning
Routing Optimization
Workforce Utilization
Appointment Scheduling
AMS Governance
Data and Security
Operational Reporting
Utilities
Telecommunications
PoC Development
IFS PSO Cloud Certification

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