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Added 20 mins ago
Vice President, Research
MNP Executive Search & Professional Recruitment
Winnipeg, MB
Full-time
Added 20 mins ago
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
Full-time
Lead discovery and requirements-gathering sessions with business and technology stakeholders.
Added 20 mins ago
Patient Transport Assistant (Designated Indigenous)
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 36 mins ago
TT/Principal - M&A IT Application- Canada - Business Consulting
Infosys
ON
As a Principal Consultant specializing in IT Applications, you will lead and manage complex projects that involve analyzing, designing, and implementing separation and integration of IT…
Added 36 mins ago
Technology Lead-Memory Layout
Infosys
BC
Memory Leafcell layout library design from scratch including top level integration.
Added 36 mins ago
Technology Lead - IOS Developer
Infosys
Canada
…artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is…
Added 36 mins ago
Technology Lead - Informatica Developer
Infosys
Canada
We are seeking an experienced Informatica Developer to design, develop, and support enterprise data integration solutions across on-premise and cloud platforms. The ideal candidate will…
Added 36 mins ago
Technology Lead - Azure Databricks
Infosys
Canada
Infosys is seeking an Technology Lead - Azure Databricks - Data Engineer.
Added 36 mins ago
Technology Lead
Infosys
ON
Infosys is seeking a hands-on Gen AI / Agentic AI Lead to drive the development and deployment of next-generation AI solutions using Large Language Models (LLMs), Retrieval-Augmented…
Added 36 mins ago
Senior Consultant - SAP FICO / S4 HANA
Infosys
ON
…queries related to requirements and solution design. You will lead end-to-end SAP S/4 HANA Finance & Controlling implementations, conduct solution/product demonstrations, POC/Proof of…
Added 36 mins ago
Senior Consultant - SAP ABAP / S4
Infosys
ON
⦁ Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
Added 36 mins ago
Quality Engineering Analyst-CAN
Infosys
ON
…conduct requirement analysis, define test strategy & design and lead execution to guarantee superior outcomes. You will have the opportunity to collaborate with some of the best talent in…
Added 36 mins ago
Quality Engineering Analyst-CAN
Infosys
AB
…conduct requirement analysis, define test strategy & design and lead execution to guarantee superior outcomes. You will have the opportunity to collaborate with some of the best talent in…
Added 36 mins ago
Q3- NAMORC- Oracle Fusion Cloud Industry Principal IPCON - Canada
Infosys
ON
Infosys is seeking an experienced and strategic Oracle Fusion Cloud Solution Architect to lead large-scale Oracle Cloud transformation programs across ERP, HCM, SCM, PPM, and EPM. The role…
Added 36 mins ago
Principal Consultant - SAP ABAP
Infosys
Canada
⦁ Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
Added 36 mins ago
Lead Consultant - SAP FICO
Infosys
ON
Lead workshops, fit-gap analysis, and solution design activities.
Added 36 mins ago
Lead Consultant - SAP EWM
Infosys
Canada
We are looking for an experienced SAP EWM Lead Consultant to support an SAP S/4HANA transformation program. The candidate should have strong hands-on experience in SAP Extended Warehouse…
Added 36 mins ago
FS/ Product Owner – Risk and Compliance – Sr Con
Infosys
ON
The Product Owner will lead the definition and delivery of product capabilities within the Risk and Controls domain, with a strong focus on Risk Control Self-Assessment (RCSA) and…
Added 36 mins ago
Digital Transformation Leader
Infosys
ON
You will lead strategy-to-execution initiatives spanning platform modernization, Engineering and Enterprise applications transformation, integration, release planning, adoption, and value…
Added 50 mins ago
Clinical Research Data Analyst, Translational Medicine
The Hospital for Sick Children
Toronto, ON
Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 50 mins ago
Test Lead - FNZ Wealth Management
Cognizant
Toronto, ON
$80,000 to $110,000 CAD / year
Full-time
Lead a squad of 3–8 QA analysts across functional, integration, regression, and UAT phases, including offshore and vendor test teams.
Added 50 mins ago
Registered Nurse - Operating Room
The Hospital for Sick Children
Toronto, ON
Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 1 hour ago
Bilingual RFP and Contracting Specialist
BD
Mississauga, ON · CAN Mississauga - Derry Road West
Full-time
During integration, the role will support contract migration, readiness planning, and CLM implementation while partnering with Legal, Sales, Marketing, Finance, and Operations to ensure a…
Added 1 hour ago
Product Design Manager
Orah
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
Lead design knowledge-sharing and best practices across the design team.
Added 1 hour ago
Senior Embedded C++ Software Engineer
Actalent
Ottawa, ON
Contract
…modern embedded Linux platform for connected vehicles. You will lead the entire lifecycle of vehicle data, from Python-based configuration toolchains to a high-performance C++ daemon that…

Infosys

Q3- NAMORC- IFS Cloud PSO functional LCON - Canada

Canada

Education: Bachelor’s degree
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.
The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Mississauga, Ontario or Calgary, Alberta and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:
IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment

Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.

service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.

Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.

Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.

Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.

Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.

Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.

Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Estimated annual compensation range for the candidate based in the below location will be:
Ontario- $96620 to $109129

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

The Lead Consultant will drive large transformation programs and lead AMS delivery for a Canada-based client using IFS Cloud and PSO technologies. They will act as a domain SME to bridge business and technology teams while ensuring production stability and high-quality solution outcomes.

Requirements

Candidates must have at least 10 years of experience in IFS FSM Cloud and legacy applications, along with a bachelor's degree or equivalent. The role requires strong techno-functional expertise and the ability to work on-site in Mississauga, Ontario or Calgary, Alberta.

Skills

IFS Cloud
IFS PSO
IFS FSM
Techno-functional analysis
Scheduling optimization
Mobile work order
Field service management
AMS delivery
Root-cause analysis
Solution architecture
Stakeholder management
Business process mapping
Configuration management
Troubleshooting
Utilities industry knowledge
Telecommunications industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

IFS Cloud
IFS PSO
IFS FSM
Techno-functional
AMS delivery
Field Service Management
Scheduling Optimization
Mobile Work Order
Utilities
Telecommunications
Configuration
Root-cause analysis
SLA adherence
Business process
Integration
Data model
Security
Reporting
Workforce operations
Capacity planning
Routing
Functional specifications
Test scenarios
Cutover
Knowledge transfer
Hyper-care
Digital transformation
Consulting
Enterprise Package
Lead Consultant

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