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Added 7 mins ago
Vice President, Research
MNP Executive Search & Professional Recruitment
Winnipeg, MB
Full-time
Added 7 mins ago
Chef
Aramark Canada
BC · British Columbia, Canada
$26 to $28 CAD / hour
Full-time
The Chef is responsible for preparing high-quality dishes, maintaining kitchen operations, and ensuring a consistent and safe food environment.
Added 7 mins ago
Kitchen Leader
Chipotle Mexican Grill
Calgary, AB
Full-time
As Kitchen Leader, you will learn how to prepare great food, grill meats, and sauté vegetables. You are responsible for making sure our food is absolutely delicious. You’ll order the food…
Added 7 mins ago
Kitchen Leader
Chipotle Mexican Grill
Calgary, AB
Full-time
As Kitchen Leader, you will learn how to prepare great food, grill meats, and sauté vegetables. You are responsible for making sure our food is absolutely delicious. You’ll order the food…
Added 7 mins ago
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 7 mins ago
Crew Member
Chipotle Mexican Grill
Toronto, ON · East York, ON
Full-time
…providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing…
Added 7 mins ago
Service Leader
Chipotle Mexican Grill
Richmond, BC
Full-time
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and…
Added 7 mins ago
Service Leader
Chipotle Mexican Grill
Surrey, BC
Full-time
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and…
Added 7 mins ago
Chef Manager
Aramark Canada
Winnipeg, MB
Full-time
The Chef Manager is a passionate culinary leader who takes pride in delivering exceptional food and memorable dining experiences. The successful candidate has a genuine love for creating…
Added 7 mins ago
Director, Operations - Casino Nanaimo
Lahal Management LP
Nanaimo, BC
$90,000 to $115,000 CAD / year
Full-time
Reporting to the Regional General Manager, Operations, the Director, Operations serves as the site leader for Casino Nanaimo, accountable for overall operational performance, profitability,…
Added 21 mins ago
Kitchen Leader
Chipotle Mexican Grill
St. Albert, AB
Full-time
As Kitchen Leader, you will learn how to prepare great food, grill meats, and sauté vegetables. You are responsible for making sure our food is absolutely delicious. You’ll order the food…
Added 21 mins ago
Kitchen Leader
Chipotle Mexican Grill
AB · Edmonton, AB
Full-time
As Kitchen Leader, you will learn how to prepare great food, grill meats, and sauté vegetables. You are responsible for making sure our food is absolutely delicious. You’ll order the food…
Added 21 mins ago
Crew
Chipotle Mexican Grill
Calgary, AB
Full-time
…providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing…
Added 22 mins ago
TT/Principal - M&A IT Application- Canada - Business Consulting
Infosys
ON
…owners and application owners to ensure the running of business operations using the IT applications. You will work closely with clients and senior leadership to ensure the successful…
Added 22 mins ago
Q3- NAMORC- OCI Admin - Senior Technology Architect
Infosys
ON
…database, security, and network teams to ensure reliable cloud…
Added 22 mins ago
Q2- NAMORC- Oracle Field Service Cloud SCON - Canada
Infosys
ON
…broad understanding of service lifecycle processes across field…
Added 22 mins ago
Lead Consultant - SAP EWM
Infosys
Canada
Support end-to-end EWM process execution, including inbound, outbound, internal warehouse movements, inventory management, and RF-based warehouse operations.
Added 22 mins ago
Digital Transformation Leader
Infosys
ON
…connected ways of working across business, technology, and operations. The role is designed for a senior client-facing transformation leader who can convert ambiguous business priorities…
Added 22 mins ago
CMT / SP - Telecom (Canada)
Infosys
Canada
An experienced consulting professional, you will be a thought leader in the CMT industry built on your experience in leading large-scale transformations at major telecom operators such as…
Added 22 mins ago
CMT / PR - Telecom (Canada)
Infosys
Canada
An experienced consulting professional, you will be a thought leader in the CMT industry and a key advisor to defining solutions and will be on point to help clients define and realize the…
Added 37 mins ago
Operations Manager
VHR Global Technical Recruitment
Gravenhurst, ON
$100,000 to $150,000 CAD / year
Full-time
We are seeking an experienced Operations Manager to provide leadership and oversight of day-to-day operations within a growing aerospace and aviation organization.
Added 37 mins ago
Assistant Manager
LensCrafters
Vancouver, BC
Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 37 mins ago
Manager, Collections
Rogers Bank
Regina, SK
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 37 mins ago
Director - Diversity & Inclusion
Government of Yukon
Whitehorse, YT
Full-time
Are you a collaborative and strategic leader who is passionate about creating workplaces where everyone can thrive?
Added 51 mins ago
Manager Sales & Commercial Operations (MB & SK)
Women of the Vine & Spirits
Regina, SK
Full-time
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the…

Infosys

Q3- NAMORC- IFS Cloud PSO functional LCON - Canada

Canada

Education: Bachelor’s degree
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.
The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Mississauga, Ontario or Calgary, Alberta and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:
IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment

Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.

service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.

Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.

Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.

Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.

Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.

Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.

Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Estimated annual compensation range for the candidate based in the below location will be:
Ontario- $96620 to $109129

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

The Lead Consultant will drive large transformation programs and lead AMS delivery for a Canada-based client using IFS Cloud and PSO technologies. They will act as a domain SME to bridge business and technology teams while ensuring production stability and high-quality solution outcomes.

Requirements

Candidates must have at least 10 years of experience in IFS FSM Cloud and legacy applications, along with a bachelor's degree or equivalent. The role requires strong techno-functional expertise and the ability to work on-site in Mississauga, Ontario or Calgary, Alberta.

Skills

IFS Cloud
IFS PSO
IFS FSM
Techno-functional analysis
Scheduling optimization
Mobile work order
Field service management
AMS delivery
Root-cause analysis
Solution architecture
Stakeholder management
Business process mapping
Configuration management
Troubleshooting
Utilities industry knowledge
Telecommunications industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

IFS Cloud
IFS PSO
IFS FSM
Techno-functional
AMS delivery
Field Service Management
Scheduling Optimization
Mobile Work Order
Utilities
Telecommunications
Configuration
Root-cause analysis
SLA adherence
Business process
Integration
Data model
Security
Reporting
Workforce operations
Capacity planning
Routing
Functional specifications
Test scenarios
Cutover
Knowledge transfer
Hyper-care
Digital transformation
Consulting
Enterprise Package
Lead Consultant

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