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Added 11 mins ago
Office Administrator
Canadian Plains Energy Services
Lloydminster, SK
Full-time
Reporting: Enter, post, and run reports such as transactions, project data, and requested audits.
Added 11 mins ago
Draftsman/Quality Control & Inspection
Rosenberg Fans Canada Ltd.
Mississauga, ON
Full-time
…and opportunities for professional growth with an industry leader in manufacturing within innovative and excellent work…
Added 11 mins ago
Stagiaire en analyse des coûts // Cost Analyst Intern
XNRGY Climate Systems
Longueuil, QC
Internship
XNRGY Climate Systems is a North American leader in the sustainable design and advanced manufacturing of custom air handling systems. Our mission is driven by innovation and…
Added 11 mins ago
Sr Project Manager
CDW
Toronto, ON
Full-time
At CDW, we highly value the energy and commitment you bring to your job every day. Our Sr. Project Manager role is an exceptional opportunity for a motivated self-starter to grow and…
Added 12 mins ago
IT Build Analyst
TD
Toronto, ON · Mississauga, ON
Full-time
…options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are…
Added 12 mins ago
Analyst, Business
IMAX
Mississauga, ON · Sheridan Park
Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 12 mins ago
Stage - Hiver 2027 - Gestion de projets et développement d'outils d'analyse en qualité / Internship - Winter 2027 - Quality Project management and data analysis tool development
RTX
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 12 mins ago
People Experience Manager
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 12 mins ago
Category Manager
Post Consumer Brands
Toronto, ON
Full-time
…part of the Commercial Strategy and Execution team and the leader responsible for translating our brand and innovation strategies into compelling selling stories that drive growth for our…
Added 26 mins ago
Program Coordinator
Fraser Health
Surrey, BC
Develops, compiles, and initiates a variety of program/project related resources. Analyzes, organizes and reports information and identifies issues or implications to the attention of the…
Added 26 mins ago
Recruitment Advisor
ATCO Group
AB · Calgary, AB
Full-time
Support project mobilisations, ramp-ups and changing workforce plans, often within short timelines.
Added 41 mins ago
Clinical Quality, Experience and Improvement Leader
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Ross Memorial Hospital is currently seeking a Permanent Full-Time Clinical Quality, Experience & Improvement Leader.
Added 41 mins ago
Senior Manager, Research Programs
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
…Senior Manager leads cross-functional teams throughout the full project lifecycle, including stakeholder engagement, strategic and operational analysis, change management, progress…
Added 41 mins ago
Senior Electrical Engineer
EBC Inc.
Campbell River, BC
Full-time
Our seasoned team of engineers, project managers and other specialists also put their energy into the construction of wind farms and to the benefit of hydroelectric projects such as dams,…
Added 41 mins ago
Directeur(trice) associé(e), Apprentissage et Développement / Associate Director, Learning & Development
Merck Canada
Kirkland, QC
Full-time
…façonneront l’avenir de notre organisation. Nous recherchons un leader dynamique et stratégique en apprentissage et développement pour transformer le perfectionnement des employés,…
Added 41 mins ago
Director, Performance
Omnicom Media
Toronto, ON
Full-time
…client relationships. This individual will serve as a thought leader for the execution of world-class digital…
Added 41 mins ago
Project Manager - Western Canada
EBC Inc.
BC · British Columbia, Canada
Full-time
Our seasoned team of engineers, project managers and other specialists also put their energy into the construction of wind farms and to the benefit of hydroelectric projects such as dams,…
Added 41 mins ago
Senior Project Manager - Western Canada
EBC Inc.
BC · British Columbia, Canada
Full-time
Our seasoned team of engineers, project managers and other specialists also put their energy into the construction of wind farms and to the benefit of hydroelectric projects such as dams,…
Added 41 mins ago
Administrative Assistant to VP, People & Culture
TransAlta
Calgary, AB
Full-time
In this role, you’ll act as a trusted partner to a senior leader, helping keep priorities aligned and days running smoothly. This is a trusted partner role for someone who thrives in a…
Added 41 mins ago
Team Lead - GT SO Procurement Canada
Siemens Energy
Montreal, QC
Full-time
This position is responsible for leading, coaching, and developing a team of Project Procurement Managers and Procurement Specialists while ensuring successful delivery of procurement…
Added 41 mins ago
VP, Marketing
BGIS
Markham, ON
Full-time
…positioning, and revenue priorities. This role MUST be a hands-on leader that has experience in building BRAND AWARENESS and pipeline growth across new vertical and geographic markets. This…
Added 41 mins ago
Senior Associate - Transaction Advisory - Commercial Due Diligence - Canada
Alvarez & Marsal
Toronto, ON
Full-time
…team in Toronto. TAG is a subsidiary of A&M, an established leader in providing global leadership and advisory services to a variety of diverse industries. A&M TAG is seeking a Senior…
Added 41 mins ago
Senior Administrative Assistant/Secretary
Marsh
Toronto, ON
Full-time
…supplies, catering, and vendors, and contribute to accurate client/project budget management through timely…
Added 41 mins ago
Team Lead - GT SO Procurement Canada
Siemens Energy
Oakville, ON
Full-time
This position is responsible for leading, coaching, and developing a team of Project Procurement Managers and Procurement Specialists while ensuring successful delivery of procurement…
Added 41 mins ago
Project Director
EBC Inc.
Mississauga, ON
Full-time
Our seasoned team of engineers, project managers and other specialists also put their energy into the construction of wind farms and to the benefit of hydroelectric projects such as dams,…

Infosys

Q3- NAMORC- IFS Cloud PSO functional LCON - Canada

Canada

Education: Bachelor’s degree
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.
The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Mississauga, Ontario or Calgary, Alberta and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:
IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment

Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.

service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.

Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.

Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.

Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.

Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.

Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.

Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Estimated annual compensation range for the candidate based in the below location will be:
Ontario- $96620 to $109129

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

The Lead Consultant will drive large transformation programs and lead AMS delivery for a Canada-based client using IFS Cloud and PSO technologies. They will act as a domain SME to bridge business and technology teams while ensuring production stability and high-quality solution outcomes.

Requirements

Candidates must have at least 10 years of experience in IFS FSM Cloud and legacy applications, along with a bachelor's degree or equivalent. The role requires strong techno-functional expertise and the ability to work on-site in Mississauga, Ontario or Calgary, Alberta.

Skills

IFS Cloud
IFS PSO
IFS FSM
Techno-functional analysis
Scheduling optimization
Mobile work order
Field service management
AMS delivery
Root-cause analysis
Solution architecture
Stakeholder management
Business process mapping
Configuration management
Troubleshooting
Utilities industry knowledge
Telecommunications industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

IFS Cloud
IFS PSO
IFS FSM
Techno-functional
AMS delivery
Field Service Management
Scheduling Optimization
Mobile Work Order
Utilities
Telecommunications
Configuration
Root-cause analysis
SLA adherence
Business process
Integration
Data model
Security
Reporting
Workforce operations
Capacity planning
Routing
Functional specifications
Test scenarios
Cutover
Knowledge transfer
Hyper-care
Digital transformation
Consulting
Enterprise Package
Lead Consultant

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