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Added 6 mins ago
Master Maintenance Technician (T & I) (On-site)
CBC/Radio-Canada
Montreal, QC
Full-time
…make stuff work. We make connections between media content, systems, people and places. We are the space in…
Added 21 mins ago
Customer Support Services Supervisor - RRP Program
General Dynamics Land Systems–Canada
London, ON
Full-time
Responsible for the application of ISO procedures and standard templates for processes, metrics and lessons learned from previous programs
Added 1 hour ago
Job Fair October 2026 - Maintenance Worker
Neighbours Community Homes
Canada
3-5 years’ experience in maintenance work with demonstrated skill and experience in plumbing, carpentry, painting and dry-wall, electrical work and mechanical systems.
Added 2 hours ago
Diesel Technician Trainee
Ryder Supply Chain Solutions
Markdale, ON · CAN - Markdale ON
Full-time
The Technician Trainee (TT) role is a developmental position intended to familiarize a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's…
Added 2 hours ago
Technician II – Vehicle Maintenance
Ryder Supply Chain Solutions
Toronto, ON · Scarborough
Full-time
Under limited supervision, the Technician II performs routine maintenance, inspections, diagnostics, and minor to intermediate repairs on various types of vehicles. Works with senior…
Added 2 hours ago
I&E Technician
OxyChem
Thorold, ON
Full-time
We are looking for an experienced and self-motivated individual to fill the position of Instrumentation / Electrician Technician within our Chemical Manufacturing Facility located in…
Added 2 hours ago
Maintenance Worker
Neighbours Community Homes
Toronto, ON
3-5 years’ experience in maintenance work with demonstrated skill and experience in plumbing, carpentry, painting and dry-wall, electrical work and mechanical systems.
Added 3 hours ago
2627-139 (b) - Campus Library Technician (TS8) - Strait Area Campus
Nova Scotia Community College - NSCC
Port Hawkesbury, NS
Temporary
Application deadline is 11:59pm, September 29, 2026
Added 3 hours ago
Technician, HVAC
Tilray Brands, Inc.
Fenwick, ON
Full-time
The HVAC Technician is responsible for the installation, maintenance, troubleshooting, and repair of heating, ventilation, air conditioning, and environmental control systems within…
Added 3 hours ago
Utility System Operations Technician
Metro Vancouver
BC · British Columbia, Canada
Full-time
Added 3 hours ago
Technician I Security
Bosch Building Technologies North America
Toronto, ON
Full-time
As a Technician I - Security with Bosch Building Technologies, you will assist in the installation, maintenance, and repair of security systems. You’ll work with experienced technicians to…
Added 4 hours ago
Graduate Mechanical Engineer
Worley
Vancouver, BC
Full-time
Eligibility for registration or progression toward a relevant technologist or technician designation, where applicable.
Added 4 hours ago
Critical Environment Ops INTERN
Microsoft
Toronto, ON
$43,800 to $50,000 CAD / year
Full-time
…every day and we need you as a Datacenter Critical Environment Technician (CET)…
Added 4 hours ago
Plumber
Bridgepoint Maintenance
Sarnia, ON
Internship
Once we receive your application, our recruiting team will review your experience.
Added 5 hours ago
Technology Support Technician
Picton Mahoney Asset Management
Toronto, ON
Full-time
We’re looking for an Technology Support Technician to join our IT team. This role is hands-on, people-focused, and central to keeping our technology running seamlessly. You’ll support our…
Added 5 hours ago
Technology Support Technician
PICTON Investments
Toronto, ON
Full-time
We’re looking for an Technology Support Technician to join our IT team. This role is hands-on, people-focused, and central to keeping our technology running seamlessly. You’ll support our…
Added 5 hours ago
Master Maintenance Technician (T & I) (On-site)
CBC/Radio-Canada
Montreal, QC
Full-time
…make stuff work. We make connections between media content, systems, people and places. We are the space in…
Added 6 hours ago
SRCE-26-609, SMECA, Library Technician
Nova Scotia Regional Centres for Education & CSAP
Sherbrooke, NS
Completion of a library technician information technology diploma program, or a minimum of two years of recent training and experience as a Library Technician in a full-time position in a…
Added 6 hours ago
Plumber Apprentice
Water Treatment Equipment Co
Winnipeg, MB
Full-time
As a Culligan Service Technician, you’ll have the opportunity to watch both your career and earnings potential take off.
Added 6 hours ago
Millwright - Maintenance
WGI Group
Tillsonburg, ON
$38 to $40 CAD / hour
Full-time
Industrial Millwright, Industrial Mechanic, Electro-Mechanical Technician, Automated Systems Electromechanic qualification, or a related combination of education and experience.
Added 6 hours ago
Diesel Mechanic
NORTHWEST TERRITORIES POWER CORPORATION
Inuvik, NT
Full-time
…pumps, compressors, radiators, heat exchangers, lubricating oil systems, fuel oil systems, cooling systems, and other mechanical equipment. The incumbent will be responsible for routine…
Added 6 hours ago
Heavy Equipment Technician (Temporary)
ATCO Group
Calgary, AB
Full-time
Reporting to the Supervisor, Fleet and the Team Lead, the Heavy Equipment Technician is responsible for maintaining, diagnosing, and repairing a variety of vehicles and equipment. This role…
Added 6 hours ago
Field Services Representative
ATCO Group
Whitehorse, YT
Full-time
…Supervisor, you’ll be at the heart of keeping Yukon’s energy systems running smoothly - whether you’re verifying meters, supporting system audits, or assisting with powerline maintenance,…
Added 6 hours ago
Materials - Production Technician - Tech 3.3
Phantom Screens
Abbotsford, BC
…materials and services, and the maintenance of Phantom’s IT systems to effectively run our…
Added 6 hours ago
Q3- NAMORC- IFS Cloud FSM Functional SCON - Canada
Infosys
Canada
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.

Infosys

Q3- NAMORC- IFS Cloud PSO functional LCON - Canada

Canada

Education: Bachelor’s degree
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description

Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.
The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

Candidate must be located within commuting distance of Mississauga, Ontario or Calgary, Alberta and willing to travel to client location on need basis.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Experience in Architecture/Design /Detailing of Processes and Problem Definition
Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
PoC ideation, creation and demonstration to client
Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

Relevant IFS Experience:
IFS PSO and Scheduling Optimization

Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

Service app/Maintenance App
Mobile workflow configurations for Request task/work task, activity type/Work type
Survey configurations
Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

Service quotation to Order Process
Service request to Request task
Work order to work tasks for preventive maintenance
Service catalog configuration, Standard tasks
Resource group, resource id configuration for Person, person Group and Equipment

Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.

service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

12–15 years of experience as an IFS PSO Cloud Consultant SME.
Deep understanding of IFS Cloud architecture, data model, configuration, and security.
Strong problem‑solving, analytical thinking, and troubleshooting skills.
Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
Experience optimizing scheduling, routing, capacity planning, and workforce operations.
Strong communication skills (telephone, email, and face to face) and high customer orientation.
Experience in mentoring teams and driving quality standards.
IFS PSO Cloud certifications.

Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.

Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.

Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.

Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.

Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.

Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Estimated annual compensation range for the candidate based in the below location will be:
Ontario- $96620 to $109129

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

The Lead Consultant will drive large transformation programs and lead AMS delivery for a Canada-based client using IFS Cloud and PSO technologies. They will act as a domain SME to bridge business and technology teams while ensuring production stability and high-quality solution outcomes.

Requirements

Candidates must have at least 10 years of experience in IFS FSM Cloud and legacy applications, along with a bachelor's degree or equivalent. The role requires strong techno-functional expertise and the ability to work on-site in Mississauga, Ontario or Calgary, Alberta.

Skills

IFS Cloud
IFS PSO
IFS FSM
Techno-functional analysis
Scheduling optimization
Mobile work order
Field service management
AMS delivery
Root-cause analysis
Solution architecture
Stakeholder management
Business process mapping
Configuration management
Troubleshooting
Utilities industry knowledge
Telecommunications industry knowledge

Visa sponsorship

Not detected in the job text

Keywords

IFS Cloud
IFS PSO
IFS FSM
Techno-functional
AMS delivery
Field Service Management
Scheduling Optimization
Mobile Work Order
Utilities
Telecommunications
Configuration
Root-cause analysis
SLA adherence
Business process
Integration
Data model
Security
Reporting
Workforce operations
Capacity planning
Routing
Functional specifications
Test scenarios
Cutover
Knowledge transfer
Hyper-care
Digital transformation
Consulting
Enterprise Package
Lead Consultant

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