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Infosys

Seeburger Lead

Vancouver, BC, Canada

$90,450 to $136,500 CAD / year · Full-time

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Job details

Pay: $90,450 to $136,500 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 4 years of Information Technology experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Infosys is looking for Seeburger Onsite Lead with strong expertise in managing L2 support operations for enterprise B2B/EDI platforms. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Qualifications:

Candidate must be located within commuting distance of Vancouver, British Columbia.
or be willing to relocate to the area. This position may require travel in Canada.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience.
Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

Hands on experience in years of IT experience in B2B/EDI integration and Seeburger BIS support.
Hands on experience in global AMS/support models and multi-region teams
Led end-to-end Seeburger BIS support operations, ensuring high availability and SLA adherence for business-critical integrations
Acted as the primary onsite coordinator between business stakeholders, IT teams, and external partners
Managed and mentored offshore support teams, ensuring seamless 24x7 support coverage
Successfully handled P1/P2 incidents and escalations, minimizing downtime and business impact
Performed detailed Root Cause Analysis (RCA) and implemented preventive measures to improve system stability
Oversaw monitoring, job executions, and interface processing, ensuring smooth B2B transactions
Conducted change and release management, including CR reviews, deployment coordination, and validations
Ensured adherence to ITIL processes (Incident, Problem, Change Management) and audit compliance
Delivered regular status reports, SLA dashboards, and service review presentations to stakeholders
Drive continuous improvement initiatives, including automation and operational optimization

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Estimated annual compensation range for the candidate based in the below location will be:

BC : $ 90450 to $ 136500

What Visa status are we accepting for this req? :

Unable to Sponsor now or in the future

Additional Required Qualifications :

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

This position may require relocation and/or travel to work/project location.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Lead Seeburger BIS L2 support operations, including incident escalation, monitoring, release coordination, SLA adherence, and service reporting. Coordinate business, IT, partner, and offshore teams while driving solution delivery, team development, and operational improvements.

Requirements

Requires at least four years of IT experience, including hands-on B2B/EDI integration and Seeburger BIS support experience, as well as experience with global support models and multi-region teams. A bachelor's degree or foreign equivalent is required, with progressive specialty experience accepted in lieu of education; candidates must be authorized to work without employer-sponsored visa support.

Skills

Seeburger BIS
B2B/EDI Integration
L2 Support Operations
Global AMS Support
Multi-Region Team Coordination
Incident Management
Root Cause Analysis
Monitoring and Interface Processing
Change and Release Management
ITIL Processes
SLA Management
Team Leadership and Mentoring
Stakeholder Coordination
Continuous Improvement
Automation
Client Training

Visa sponsorship

Not detected in the job text

Keywords

Seeburger BIS
B2B
EDI
Enterprise Integration
L2 Support
Global Support Model
Multi-Region Teams
High Availability
Service-Level Agreements
P1/P2 Incidents
Incident Management
Problem Management
Change Management
Root Cause Analysis
Preventive Measures
Monitoring
Job Execution
Interface Processing
Release Management
ITIL
Audit Compliance
Status Reporting
SLA Dashboards
Service Reviews
Automation
Operational Optimization
Client Training
Proposal Development

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