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Added 48 mins ago
LA
Jr. Business Analyst
Lordco Auto Parts
Port Coquitlam, BC
- Full-time
Integrating and supporting best-in-class enterprise-wide applications to provide for our customers as well as our internal teams.
Added 1 hour ago
Senior Programmer Analyst
Office of the Chief Information Officer
St. John's, NL
Reporting to the Manager of Enterprise HR Applications and working under the guidance of a Team Lead, the Office of the Chief Information Officer (OCIO) is seeking a Senior Programmer…
Added 1 hour ago
BC
Senior Business Consultant
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
…interpretation of system specifications, design and document integration solutions based on applications and database architectures, business processes, data models and data…
Added 1 hour ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration
Added 1 hour ago
C
Lead Informatica MDM Developer
Cognizant
Canada
- Full-time
We are seeking an experienced Lead Informatica MDM Developer to design, develop, support, and enhance enterprise Master Data Management solutions leveraging Informatica MDM, IDQ, and IDMC…
Added 1 hour ago
SH
Billing Data Analyst Intern
Siemens Healthineers
Oakville, ON
- Internship
Enterprise systems such as SAP or another ERP platform, or an interest in learning these systems.
Added 1 hour ago
C
Senior Offensive Security Engineer
Cognizant
Toronto, ON
- Full-time
…assess agentic AI and LLM risks, and integrate findings into enterprise vulnerability workflows. This position requires strong Python and API development skills, sound security architecture…
Added 1 hour ago
BR
AI Solutions Architect
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
Own the end-to-end solution architecture for AI-native applications and enterprise application modernization initiatives, defining logical components, interfaces, integration patterns, and…
Added 1 hour ago
CT
SECURITY ARCHITECT
Chrome Technologies
Toronto, ON
- Full-time
Validate vendor claims and assess security, scalability, integration complexity, and enterprise applicability.
Added 2 hours ago
B
Lead Java Developer
BuzzClan
ON · Ontario, Canada
- Contract
Position Title: RQ11600 - Senior Full Stack Software Developer
Added 2 hours ago
C
Lead Python Developer (MongoDB/Node.js/TypeScript)
Cognizant
Toronto, ON
- $75,000 to $117,000 CAD / year
- Full-time
As a Lead Python Developer (MongoDB/Node.js/TypeScript), you will make an impact by designing and developing scalable, secure, and high-performing applications and integration solutions…
Added 2 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance initiatives. This role will focus on managing global compliance projects, optimizing processes,…
Added 2 hours ago
WT
Senior Power BI Developer – Dataflows & Refresh
Wissen Technology
Montreal, QC
- Full-time
Role: Senior Power BI Developer – Dataflows & Refresh
Added 2 hours ago
ZC
Full Stack Developer (Java/JavaScript)
Ztek Consulting
Montreal, QC
- $120,000 to $150,000 CAD / year
- Full-time
We are seeking an experienced Full Stack Developer (Java/JavaScript) to join the Risk and Information Management team supporting Non-Financial Risk Management applications. The ideal…
Added 2 hours ago
Automation Success Technician - Toronto (Ontario)
Tennant Company
Toronto, ON
Added 2 hours ago
M
RQ11747 - Project Manager/Leader - Senior
Maarut
Toronto, ON
- Contract
large scale, technically complex projects across a range of enterprise
Added 2 hours ago
Manager, Mobile Device & Endpoint Operations
Purolator
ON · Mississauga, ON
Added 2 hours ago
Manager Mobile Solutions Technology
Purolator
ON · Mississauga, ON
Familiarity with the following environments would be an excellent asset; Java, iOS, Android, Mobile Web, Web Apps, enterprise applications, databases and middleware.
Added 2 hours ago
SS
Software Development Manager, FME Form
Safe Software
Remote, Canada
- $155,100 to $173,300 CAD / year
- Full-time
- Remote
Meaningful Work: Make a profound impact across our business, workplace and data integration product.
Added 2 hours ago
SS
Software Development Manager, FME Engine
Safe Software
Remote, Canada
- $155,100 to $173,300 CAD / year
- Full-time
- Remote
The FME Engine team builds and maintains the core of Safe Software’s FME platform, the technology that powers data integration for organizations around the world. As SDM, you’ll lead two…
Added 2 hours ago
BO
Principal Consultant - Open Banking and API Security
Bank of Canada
Ottawa, ON
- Temporary
API architecture and governance: Experience with API design, gateways, developer portals, versioning, lifecycle governance, observability and integration patterns.
Added 2 hours ago
R
Security Business Analyst
Raise
Calgary, AB
- Full-time
…as 2-way notifications, and expansion of Ping to strengthen enterprise fraud and identity…
Added 2 hours ago
R
Application Developer III
Raise
Toronto, ON
- Full-time
We at Raise are hiring an Application Developer III for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.…
Added 2 hours ago
SP
Commercial Account Executive - Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
Added 2 hours ago
SP
Enterprise Account Executive - Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
Our Enterprise Business team focuses on working with our most strategic customers and organizations of 10,000+ employees. You will have the opportunity to work in a fast paced team with…

Infosys

Senior Consultant - ServiceNow CSM

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 11, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 12, 2026

Original job description

Infosys is seeking an experienced ServiceNow Solution Consultant. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Required Qualifications:

Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the areas.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience.
At least 6 years experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions.

Preferred Qualifications:

At least 6 years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3rd party applications.
At least 2 years of end to end ServiceNow CSM implementation experience.
Strong understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers
Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
Experience implementing systems using the Agile/Scrum methodology
Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
Provides advice on how business services are delivered with a vision for improvement.
Stays current on ServiceNow products and applicable integrated technologies
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team.
Understand customer requirements, translate to solutions, and communicate to clients
Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
Leads the Team in implementation of technical best practices, policies, and procedures
Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices

Certifications/Trainings :

ServiceNow Advanced System Administration
ServiceNow Implementation Specialist – Customer Service Management
Application Creation in ServiceNow

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

What Visa status are we accepting for this req? :

Unable to Sponsor now or in the future

Additional Required Qualifications :

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

This position may require relocation and/or travel to work/project location.

Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Architect and deliver ServiceNow solutions, particularly CSM and ITSM implementations, aligned with client business needs and platform best practices. Lead technical delivery and client engagement, including requirements workshops, developer oversight, quality controls, documentation, demonstrations, and mentoring.

Requirements

Requires a bachelor’s degree or equivalent experience, at least four years of IT experience, and at least six years designing and implementing complex ServiceNow solutions. Preferred qualifications include CSM implementation and architecture experience, integration and scripting expertise, strong communication and consulting skills, and relevant ServiceNow training or certifications.

Skills

ServiceNow Architecture
IT Service Management (ITSM)
ServiceNow Integrations
JavaScript
REST APIs
Web Services
Enterprise Security
Data Modeling
Agile/Scrum
Requirements Analysis
Solution Design
Stakeholder Management
Technical Leadership
Client Consulting
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management (ITSM)
CSDM
Custom Applications
ServiceNow Architecture
JavaScript
Business Rules
Client Scripts
UI Actions
UI Pages
AngularJS
Jelly
Single Sign-On (SSO)
SAML
SSL
Web Services
LDAP
JDBC
ODBC
REST
SCP
FTPS
Enterprise Security
Middleware
Discovery Technologies
Database Design
Data Modeling
Agile
Scrum

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