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Added 5 hours ago
T
Director, Data Platform Engineering
TD
Toronto, ON
- Full-time
Act as the senior escalation point for critical engineering, platform, operational, and delivery issues.
Added 5 hours ago
L
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
The role combines senior software engineering, DevOps, SRE, test automation, application security, and legacy modernization. Approximately 70% of the work involves hands-on coding and…
Added 5 hours ago
TI
Artificial Intelligence Engineer
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for a Senior AI Engineer
Added 5 hours ago
PS
Senior Business Analyst
Persistent Systems
Halifax, NS
- Full-time
…Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment…
Added 5 hours ago
A
Sr. Applied Scientist, Workforce Solutions
Amazon
Vancouver, BC
- Full-time
…Advanced Optimization and LLM solutions. You will partner with Software Engineers, Machine Learning Engineers, Data Engineers and other Scientists, TPMs, Product Managers and Senior…
Added 5 hours ago
AB
DevOps Automation Engineer (OpenShift / .NET / CI/CD)
Ateko, backed by Bell Canada
Mississauga, ON
- Contract
…technology stacks, strengthening security controls, and accelerating software delivery through automation and DevOps…
Added 6 hours ago
AI
Senior Quality Assurance Specialist
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a Senior QA Engineer with strong experience in automation testing of mobile and web applications. The ideal candidate should have hands-on experience with Appium, mobile…
Added 6 hours ago
'
Forward Deployment Engineer Lead- Commercial
''
Toronto, ON
- Full-time
- Other
Represent the FDE practice with senior business leaders and executive stakeholders, driving adoption and enterprise impact.
Added 7 hours ago
NB
Senior AI Scientist
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Artificial Intelligence (AI) Scientist on the AI Factory team at National Bank means playing a key role in evaluating, optimising and monitoring the performance of AI…
Added 7 hours ago
Machine Learning Engineer, Associate Director
Fitch Group
Toronto, ON
This role is ideal for someone who wants to remain deeply hands-on while operating at a senior level. You will contribute technical expertise, influence decision-making through strong…
Added 7 hours ago
SP
Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional…
Added 7 hours ago
GD
Mechanical Engineering Developer
General Dynamics Missions System International
Ottawa, ON
- Full-time
Collaborate with Systems Engineers and Senior Mechanical Engineers to review, derive, and verify mechanical and environmental requirements from higher level system requirements.
Added 8 hours ago
D&
Senior Cost Manager - Project Controls - Calgary, AB
Dokainish & Company
Calgary, AB
- Full-time
We are currently seeking an experienced Senior Cost Manager to join our high-performing, diverse, and innovative consulting team, supporting a key client engagement in Calgary
Added 8 hours ago
D
Senior C++ Engineer
DuckDuckGo
Remote, Canada
- $178,500 USD / year
- Full-time
- Remote
Experience shipping software to a large consumer audience
Added 8 hours ago
AI
Senior Mechanical Designer
ATS Industrial Automation
Cambridge, ON
- Full-time
Added 8 hours ago
Senior Software Engineer, International
Robinhood
Toronto, ON
As a Senior Full Stack Software Engineer, you will be a core technical driver for Robinhood’s global expansion initiatives. You will bridge high-performance frontend interfaces with…
Added 9 hours ago
Senior Mechanical Designer
ATS Automation
Cambridge, ON
Added 10 hours ago
W
Senior Accountant
Weir
Vancouver, BC
- Full-time
We are the world’s leading mining software business bringing together the expertise of Micromine, Motion Metrics and Fast2Mine.
Added 11 hours ago
B
Professional, Engineering - Multidisciplinary Design, Analysis & Optimization (MDAO / MDO)
Bombardier
Dorval, QC
- Full-time
Design, develop, and maintain software tools for a large-scale, industrial-grade Multidisciplinary Design, Analysis and Optimization (MDO/MDAO) framework built on a mix of in-house,…
Added 11 hours ago
F
Senior Software QA Specialist – FortiGate Cloud
Fortinet
Burnaby, BC
- Full-time
…devices, and data everywhere. We are currently seeking a dynamic Senior Software QA Specialist to contribute to the success of our rapidly growing…
Added 12 hours ago
GC
Engineer or Engineer in Training, MechanicalNew
Glencore Canada
Elkford, BC
- $91,300 to $126,800 CAD / year
- Full-time
Reporting to Senior Engineer, Maintenance, the Engineer / EIT, Mechanical is responsible
Added 12 hours ago
C
Senior / Principal Forward Deployed Engineering & AI Solutions Architect
CGI
Toronto, ON
- Full-time
CGI is seeking an accomplished, independent and commercially astute Senior / Principal Forward Deployed Engineering & AI Solutions Architect to help establish, evolve and deliver our…
Added 12 hours ago
MH
Junior/Senior Full-Stack Developer (AI/ML)
ManpowerGroup Hong Kong
Vancouver, BC
- Full-time
Candidates with more experience will be considered as Senior Developer
Added 12 hours ago
SL
Senior AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
Corporate IT is seeking an experienced Senior AI Engineer to design, develop, deploy, and support enterprise-grade Artificial Intelligence, Machine Learning, and Generative AI solutions on…
Added 12 hours ago
I
Staff Software Developer (Pre-ID Relo)
Intuit
Toronto, ON
- Full-time
We are hiring a Staff Software Engineer to set technical direction across multiple engineering teams in the HCM charter. This is a charter-wide role. You will not be measured by the…

Infosys

Senior Consultant - ServiceNow CSM

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 11, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 12, 2026

Original job description

Infosys is seeking an experienced ServiceNow Solution Consultant. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Required Qualifications:

Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the areas.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience.
At least 6 years experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions.

Preferred Qualifications:

At least 6 years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3rd party applications.
At least 2 years of end to end ServiceNow CSM implementation experience.
Strong understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers
Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
Experience implementing systems using the Agile/Scrum methodology
Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
Provides advice on how business services are delivered with a vision for improvement.
Stays current on ServiceNow products and applicable integrated technologies
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team.
Understand customer requirements, translate to solutions, and communicate to clients
Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
Leads the Team in implementation of technical best practices, policies, and procedures
Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices

Certifications/Trainings :

ServiceNow Advanced System Administration
ServiceNow Implementation Specialist – Customer Service Management
Application Creation in ServiceNow

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

What Visa status are we accepting for this req? :

Unable to Sponsor now or in the future

Additional Required Qualifications :

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

This position may require relocation and/or travel to work/project location.

Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Architect and deliver ServiceNow solutions, particularly CSM and ITSM implementations, aligned with client business needs and platform best practices. Lead technical delivery and client engagement, including requirements workshops, developer oversight, quality controls, documentation, demonstrations, and mentoring.

Requirements

Requires a bachelor’s degree or equivalent experience, at least four years of IT experience, and at least six years designing and implementing complex ServiceNow solutions. Preferred qualifications include CSM implementation and architecture experience, integration and scripting expertise, strong communication and consulting skills, and relevant ServiceNow training or certifications.

Skills

ServiceNow Architecture
IT Service Management (ITSM)
ServiceNow Integrations
JavaScript
REST APIs
Web Services
Enterprise Security
Data Modeling
Agile/Scrum
Requirements Analysis
Solution Design
Stakeholder Management
Technical Leadership
Client Consulting
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management (ITSM)
CSDM
Custom Applications
ServiceNow Architecture
JavaScript
Business Rules
Client Scripts
UI Actions
UI Pages
AngularJS
Jelly
Single Sign-On (SSO)
SAML
SSL
Web Services
LDAP
JDBC
ODBC
REST
SCP
FTPS
Enterprise Security
Middleware
Discovery Technologies
Database Design
Data Modeling
Agile
Scrum

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