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Added 1 hour ago
S
Security Architect
Systematix
Regina, SK
- Contract
The role requires strong security architecture capability and an understanding of how infrastructure solutions are implemented and supported in an enterprise environment. Deliverables…
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- Full-time
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- Full-time
Cloud certifications, such as AWS Solutions Architect, are preferred.
Added 13 hours ago
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Vancouver, BC
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Added 15 hours ago
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Added 18 hours ago
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Skywise - Cloud Security Architect
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Added 1 day ago
FC
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AB · Edmonton, AB
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Microsoft Certified: Azure Solutions Architect Expert (preferred)
Added 1 day ago
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Application & Integration Technical Analyst
City of Saint John
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- Full-time
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Added 1 day ago
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…for delivering thoughtful, innovative, and enduring design solutions across sectors and…
Added 1 day ago
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Security Architect
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Regina, SK
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Role Title: Security Specialist - Security Architect
Added 1 day ago
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Regional Lead Architect - Transportation, Western Canada
Architecture49 Inc.
Vancouver, BC
- Full-time
…our Western Canada team seamlessly blends functionality with technical excellence. Our locations in Vancouver, Calgary, and Kamloops make for a cutting-edge urban practice surrounded by…
Added 1 day ago
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Java Spark Backend Developer
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- $50 to $55 CAD / hour
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Data Processing: Architect and optimize large-scale, distributed data processing pipelines using Apache Spark.
Added 1 day ago
AG
Senior Technical Architect - Linux Systems & Cloud
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- $130 to $150 CAD / hour
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Added 1 day ago
I
Systems architect
iSteer
Toronto, ON
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Develop flowcharts, layouts and documentation to identify solutions
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Required: Azure Solutions Architect Expert or GCP Professional Cloud Architect.
Added 1 day ago
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Architecte en information commerciale / Business Information Architect
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Added 1 day ago
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Systems architect
iSteer
Toronto, ON
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Develop flowcharts, layouts and documentation to identify solutions
Added 1 day ago
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Architecture Principal – Education, Science and Sport
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Toronto, ON
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Understand client objectives and facilitate their transformation into successful technical and design solutions.
Added 1 day ago
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RFS-1019621 - Intermediate Security Specialist - Security Architect
Amyantek
Regina, SK
- Contract
Provide security specialist/architect expertise with operational experience to advise and support Operations in addressing identified security gaps. The resource will help contextualize and…
Added 1 day ago
Senior AI Applied Value Architect
Celonis
Canada
The Role: As a Senior AI Applied Value Architect, you will spearhead AI and data-driven business transformation supporting customers in North America, by contributing to your customer’s…
Added 1 day ago
Applied AI Value Architect
Celonis
Canada
The Role: As an AI Applied Value Architect, you will spearhead AI and data-driven business transformation supporting customers in North America, by contributing to your customer’s…
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

Infosys

Senior Consultant - ServiceNow CSM

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 11, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 12, 2026

Original job description

Infosys is seeking an experienced ServiceNow Solution Consultant. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Required Qualifications:

Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the areas.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience.
At least 6 years experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions.

Preferred Qualifications:

At least 6 years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3rd party applications.
At least 2 years of end to end ServiceNow CSM implementation experience.
Strong understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers
Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
Experience implementing systems using the Agile/Scrum methodology
Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
Provides advice on how business services are delivered with a vision for improvement.
Stays current on ServiceNow products and applicable integrated technologies
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team.
Understand customer requirements, translate to solutions, and communicate to clients
Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
Leads the Team in implementation of technical best practices, policies, and procedures
Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices

Certifications/Trainings :

ServiceNow Advanced System Administration
ServiceNow Implementation Specialist – Customer Service Management
Application Creation in ServiceNow

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

What Visa status are we accepting for this req? :

Unable to Sponsor now or in the future

Additional Required Qualifications :

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

This position may require relocation and/or travel to work/project location.

Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Architect and deliver ServiceNow solutions, particularly CSM and ITSM implementations, aligned with client business needs and platform best practices. Lead technical delivery and client engagement, including requirements workshops, developer oversight, quality controls, documentation, demonstrations, and mentoring.

Requirements

Requires a bachelor’s degree or equivalent experience, at least four years of IT experience, and at least six years designing and implementing complex ServiceNow solutions. Preferred qualifications include CSM implementation and architecture experience, integration and scripting expertise, strong communication and consulting skills, and relevant ServiceNow training or certifications.

Skills

ServiceNow Architecture
IT Service Management (ITSM)
ServiceNow Integrations
JavaScript
REST APIs
Web Services
Enterprise Security
Data Modeling
Agile/Scrum
Requirements Analysis
Solution Design
Stakeholder Management
Technical Leadership
Client Consulting
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management (ITSM)
CSDM
Custom Applications
ServiceNow Architecture
JavaScript
Business Rules
Client Scripts
UI Actions
UI Pages
AngularJS
Jelly
Single Sign-On (SSO)
SAML
SSL
Web Services
LDAP
JDBC
ODBC
REST
SCP
FTPS
Enterprise Security
Middleware
Discovery Technologies
Database Design
Data Modeling
Agile
Scrum

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