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Added 22 mins ago
ES
SAP Billing Consultant
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Added 37 mins ago
SL
Bilingual Financial Services Consultant- Wealth
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
At Sun Life, our clients are at the centre of everything we do. As a licensed Financial Services Consultant, Wealth, you will play an important role in helping clients achieve lifetime…
Added 37 mins ago
SL
Bilingual Retirement Consultant
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
At Sun Life, our clients are at the centre of everything we do. As a licensed Retirement Consultant, you'll play a key role in helping Canadians build confidence in their financial future…
Added 52 mins ago
E
Consultant, Hydrologist
ERM
Smithers, BC
- $73,100 to $94,300 CAD / year
- Full-time
…support environmental stewardship across Western Canada. As a Consultant, Hydrologist based in Smithers, BC, you’ll work alongside industry experts who help clients solve complex water…
Added 52 mins ago
FB
Loan Consultant
Fairstone Bank
Nanaimo, BC
- Full-time
Join Fairstone as a Loan Consultant and be part of our talented and growing team!
Added 52 mins ago
FB
Loan Consultant
Fairstone Bank
Vernon, BC
- Full-time
Join Fairstone as a Loan Consultant and be part of our talented and growing team!
Added 53 mins ago
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RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Recommend and direct the measurement and improvement of tools, techniques, standards, and performance criteria to control the quality of application development initiatives.
Added 1 hour ago
C
Sr. Consultant, Business Effectiveness
CIBC
Toronto, ON
- Full-time
…evolution of a key client-facing channel within CIBC. As a Senior Consultant Business Effectiveness, you'll drive reporting, scorecard governance, forecasting support, and performance…
Added 1 hour ago
Program Consultant, Learning & Development-Second Language Training
CityofOttawa
Ottawa, ON
You are responsible for the development, delivery and continuous improvement of the City's corporate second-language training and language proficiency testing programs in support of…
Added 2 hours ago
C
CEO, The Humane Society of Kitchener Waterloo & Stratford Perth
crawfordconnect
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Deep experience in strategic development and execution – operational experience. Uses “key performance indicators” (KPIs) to measure success.
Added 2 hours ago
HH
Moncton Registered Nurse Class B (RNCB) PCN 1005630
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Temporary
…inter-professional and collaborative team, the NSWOC acts as a resource and consultant for healthcare professionals and provides education and support to clients and their…
Added 2 hours ago
PH
Human Resources Business Partner, HR Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Workplace Consultant, Human Resources, Workplace Experience Network (WEN) reports to Team Leader, works in a matrixed human resources (HR) team, and is accountable for providing a full…
Added 2 hours ago
M
Senior Manager, Signalling
Metrolinx
Canada
- Full-time
…signalling projects across the full project lifecycle, from concept development, feasibility, requirements definition and design through procurement, construction, testing, commissioning,…
Added 4 hours ago
GO
Business Analyst
Government of Yukon
Whitehorse, YT
- Full-time
…resource, the Business Analyst will provide leadership in the development of needs assessments, feasibility studies, business cases, specifications, market research and user acceptance for…
Added 10 hours ago
C
Consultant, Salesforce Development
CIBC
Toronto, ON
- Full-time
Our CRM Development team builds and enhances the Salesforce capabilities that help deliver seamless experiences, stronger client relationships, and scalable business solutions across the…
Added 14 hours ago
PR
HR Systems Consultant
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
Ongoing learning and development opportunities to support your growth
Added 14 hours ago
CO
Planner, Policy & Development
City of Lloydminster
Lloydminster, SK
- Full-time
This is an exciting time at the City of Lloydminster and as a Planner, Policy & Development, your experience will range from policy implementation to creating planning documents from the…
Added 15 hours ago
FI
Salesforce Revenue Cloud Architect
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Provide architectural leadership and mentorship to development and implementation teams.
Added 16 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 16 hours ago
YC
JEE Developer, senior
Yoush Consulting
Toronto, ON
- Full-time
….NET, VPN, PKI, LDAP, Oracle RDBMS (versions 19C+), PL/SQL, development and deployment tools (e.g. source codes and application packages management), GIT Hub, Jenkins, DevOps, Cloud…
Added 1 day ago
AI
Immigration Consultant (RCIC)
Amica Immigration Services Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a dedicated and detail-oriented Regulated Canadian Immigration Consultant (RCIC) who shares our commitment to exceptional client service and high standards of application…
Added 1 day ago
FV
Infant/Child Development Consultant
Fraser Valley Child Development Centre
Abbotsford, BC
- Part-time
- Temporary
The Fraser Valley Child Development Centre is located in the beautiful Fraser Valley, close to nature and city, with many opportunities for outdoor and leisure activities. We acknowledge…
Added 1 day ago
C
Conseiller(ère) principal(e) – Gouvernance des TI
CGI
Montreal, QC
- Full-time
CGI Montreal is looking for a Senior Consultant in IT Governance. As part of CGI’s Business Consulting team, you will join the CIO Advisory practice with a specialization in IT governance…
Added 1 day ago
SS
Manager, Financial Planning and Analysis
Sooke School District 62
Victoria, BC
- Part-time
…budgeting, forecasting, financial analysis, and the supervision and development of professional accounting staff. As part of a shared leadership model, this position works collaboratively…
Added 1 day ago
DE
Civil Design Project Manager
Davis Engineers
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
To apply for this position, please complete our online application and submit your resume. DES will contact you if additional information is required.

Infosys

Senior Consultant - ServiceNow CSM

Mississauga, ON, Canada

$92,740 to $105,007 CAD / year · Full-time

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Job details

Pay: $92,740 to $105,007 CAD / year
Job type: Full-time
Apply by: Nov 11, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 12, 2026

Original job description

Infosys is seeking an experienced ServiceNow Solution Consultant. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Required Qualifications:

Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Candidate must be located within commuting distance of Mississauga, Ontario or be willing to relocate to the areas.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience.
At least 6 years experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions.

Preferred Qualifications:

At least 6 years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3rd party applications.
At least 2 years of end to end ServiceNow CSM implementation experience.
Strong understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers
Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
Experience implementing systems using the Agile/Scrum methodology
Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
Provides advice on how business services are delivered with a vision for improvement.
Stays current on ServiceNow products and applicable integrated technologies
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team.
Understand customer requirements, translate to solutions, and communicate to clients
Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
Leads the Team in implementation of technical best practices, policies, and procedures
Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices

Certifications/Trainings :

ServiceNow Advanced System Administration
ServiceNow Implementation Specialist – Customer Service Management
Application Creation in ServiceNow

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

Estimated annual compensation range for the candidate based in the below location will be:

Ontario: $ 92740 to $ 105007

What Visa status are we accepting for this req? :

Unable to Sponsor now or in the future

Additional Required Qualifications :

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

This position may require relocation and/or travel to work/project location.

Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Design and guide the implementation of client-facing ServiceNow solutions, translating business requirements into technical architectures and ensuring alignment with implementation best practices. Lead technical delivery and quality, facilitate client workshops, oversee development work, and mentor team members.

Requirements

Requires a bachelor’s degree or equivalent experience, at least four years of IT experience, and at least six years designing and implementing complex ServiceNow solutions, including CSM and ITSM. Preferred qualifications include end-to-end CSM implementation, ServiceNow architecture and integration expertise, platform scripting, Agile/Scrum experience, and strong client communication skills.

Skills

ServiceNow Architecture
Customer Service Management
IT Service Management
ServiceNow Integrations
JavaScript
REST
SAML
LDAP
Web Services
Agile/Scrum
Requirements Analysis
Solution Design
Enterprise Security
Data Modeling
Stakeholder Management
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Customer Service Management
IT Service Management
CSDM
ServiceNow Architecture
Custom Applications
Third-Party Integrations
JavaScript
Business Rules
Client Scripts
UI Actions
AngularJS
Jelly
REST
SAML
LDAP
Web Services
JDBC
ODBC
SSO
SSL
Agile
Scrum
Enterprise Security
Middleware
Discovery Technologies
Database Design
Data Modeling
ServiceNow Advanced System Administration
ServiceNow Implementation Specialist – Customer Service Management

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