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RB
Sr. Manager, Restaurant Technology Deployment & Vendor Management, Tim Hortons
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
…Supply Chain, Finance, Procurement, and external partners, this leader drives scalable deployment programs that improve restaurant operations and franchisee experience. This role reports…
Added 30 mins ago
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Dietitian, Complex Care - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
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Added 30 mins ago
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Event Planning Specialist
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- Full-time
…paver styles?", has grown into a family-owned North American leader in hardscape design and manufacturing, with 36+ patents to its…
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AB · Edmonton, AB
- Full-time
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Director of Brands
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Since 2004, we've been on a fast-growing journey from a small startup to a global leader in private-label frozen food manufacturing. With modern facilities across North America - including…
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Project Manager, PMO
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ON
- Full-time
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Added 1 hour ago
BG
Category Manager - Underground and Tree Care
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Regina, SK
- Full-time
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IS
Principal Engineer, Production Engineering
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Dartmouth, NS
- Full-time
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US Corporates - Credit Analyst, Director, Retail & Consumer - Toronto
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Added 1 hour ago
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US Corporates - Credit Analyst, Associate Director - Retail & Consumer - Toronto
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HT
Designer, Development (Electrical)
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Husky Technologies™ is a global leader in the design and manufacture of high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new…
Added 1 hour ago
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Engineering Team Leader (PET HR)
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…material in accordance with established codes, standards, and project…
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Intermediate I&C Technologist
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Thunder Bay, ON
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…of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more…
Added 1 hour ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
This is a high-impact leadership role where your expertise fuels business growth, guides complex project delivery, and contributes to a national vision for the future of hydropower and dam…
Added 1 hour ago
TT
Intermediate Electrical Engineer
Tetra Tech
Thunder Bay, ON
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…of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more…
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Senior Piping Designer
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Vancouver, BC
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Lead Mechanical Engineer
Tetra Tech
Calgary, AB
- Full-time
…of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more…
Added 1 hour ago
JI
Principal Engineer, Production Engineering
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Dartmouth, NS
- Full-time
Are you a visionary engineering leader with a passion for innovation in shipbuilding? We are seeking a Principal Engineer to join our Production Engineering team - a role designed for a…
Added 2 hours ago
SC
SAP iXp Intern – Project Management and Reporting
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Coordinate and document key activities across project and event workstreams
Added 2 hours ago
AH
Senior Consultant
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Added 3 hours ago
B
Facility Services Specialist (Hybrid)
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Demonstrated organizational, project planning and management skills.
Added 3 hours ago
Surveyor
Lloyds Register
Halifax, NS
Proficiency in technical and commercial management, such as project management and process management.
Added 3 hours ago
J
Project Manager (Engineering)
Jobgether
Canada
- $100,000 to $140,000 CAD / year
- Full-time
Are you an experienced engineering project manager ready to lead complex projects and make a tangible impact across industrial sectors? This full-time opportunity offers the chance to…
Added 4 hours ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
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Infosys

Senior Consultant - ServiceNow CSM

Mississauga, ON, Canada

$92,740 to $105,007 CAD / year · Full-time

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Job details

Pay: $92,740 to $105,007 CAD / year
Job type: Full-time
Apply by: Nov 11, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 12, 2026

Original job description

Infosys is seeking an experienced ServiceNow Solution Consultant. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Required Qualifications:

Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Candidate must be located within commuting distance of Mississauga, Ontario or be willing to relocate to the areas.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience.
At least 6 years experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions.

Preferred Qualifications:

At least 6 years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3rd party applications.
At least 2 years of end to end ServiceNow CSM implementation experience.
Strong understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers
Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
Experience implementing systems using the Agile/Scrum methodology
Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
Provides advice on how business services are delivered with a vision for improvement.
Stays current on ServiceNow products and applicable integrated technologies
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team.
Understand customer requirements, translate to solutions, and communicate to clients
Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
Leads the Team in implementation of technical best practices, policies, and procedures
Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices

Certifications/Trainings :

ServiceNow Advanced System Administration
ServiceNow Implementation Specialist – Customer Service Management
Application Creation in ServiceNow

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

Estimated annual compensation range for the candidate based in the below location will be:

Ontario: $ 92740 to $ 105007

What Visa status are we accepting for this req? :

Unable to Sponsor now or in the future

Additional Required Qualifications :

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

This position may require relocation and/or travel to work/project location.

Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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More about this job

Responsibilities

Design and guide the implementation of client-facing ServiceNow solutions, translating business requirements into technical architectures and ensuring alignment with implementation best practices. Lead technical delivery and quality, facilitate client workshops, oversee development work, and mentor team members.

Requirements

Requires a bachelor’s degree or equivalent experience, at least four years of IT experience, and at least six years designing and implementing complex ServiceNow solutions, including CSM and ITSM. Preferred qualifications include end-to-end CSM implementation, ServiceNow architecture and integration expertise, platform scripting, Agile/Scrum experience, and strong client communication skills.

Skills

ServiceNow Architecture
Customer Service Management
IT Service Management
ServiceNow Integrations
JavaScript
REST
SAML
LDAP
Web Services
Agile/Scrum
Requirements Analysis
Solution Design
Enterprise Security
Data Modeling
Stakeholder Management
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Customer Service Management
IT Service Management
CSDM
ServiceNow Architecture
Custom Applications
Third-Party Integrations
JavaScript
Business Rules
Client Scripts
UI Actions
AngularJS
Jelly
REST
SAML
LDAP
Web Services
JDBC
ODBC
SSO
SSL
Agile
Scrum
Enterprise Security
Middleware
Discovery Technologies
Database Design
Data Modeling
ServiceNow Advanced System Administration
ServiceNow Implementation Specialist – Customer Service Management

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