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Infotek Consulting Inc.

Application Architect – Contact Centre & Cloud Solutions

Toronto, ON, Canada

$65 to $72 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $65 to $72 CAD / hour
Job type: Contract
Apply by: Nov 8, 2026
Experience: 2+ years of experience as an Application/Solution Architect OR 4+ years of Lead Developer experience.
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 9, 2026

Original job description

Application Architect – Contact Centre & Cloud Solutions

Positions: 2

Location: Toronto, London, Ottawa or Montreal – Hybrid, 2 days onsite

Duration: 12 months, with potential extension/conversion

Hours: 37.5 hours/week

Rate: Toronto: $60–$72/hr INC | Other locations: $60–$69/hr INC

Role Overview

Seeking two Application Architects to support architecture and solution design for enterprise Contact Centre technology initiatives. The role will work across business and technology teams to translate requirements into scalable solution designs, supporting platform migrations, Contact Centre modernization and emerging AI capabilities.

This opportunity is also well suited to an experienced Lead Developer looking to move further into Solution/Application Architecture.

Key Responsibilities

Translate business and technical requirements into application and solution architecture designs.
Define solution options and recommend appropriate technology approaches.
Support architecture for enterprise Contact Centre platforms and applications.
Contribute to Contact Centre migration and modernization initiatives.
Develop architecture diagrams, solution documentation and presentations using Visio and related tools.
Partner with business, development, infrastructure and architecture teams throughout solution delivery.
Present architecture recommendations and technical solutions to large stakeholder groups.
Support integration across Contact Centre, desktop, workforce and related enterprise applications.
Contribute to initiatives involving AI and emerging technologies.
Maintain architecture and project documentation using Jira and Confluence.

Must-Have Qualifications

2+ years of experience as an Application/Solution Architect OR 4+ years of Lead Developer experience.
Demonstrated experience translating requirements into technical solution designs.
Experience defining solution options and architecture approaches for enterprise applications.
Strong technical documentation and diagramming skills.
Strong Visio, PowerPoint, Word and Excel skills.
Experience presenting technical solutions to large stakeholder groups.
Strong Jira and Confluence experience.
Excellent written and verbal communication skills.
Degree or diploma in a relevant discipline.
Ability to work effectively across business and technology teams.

Nice-to-Have

Contact Centre technology experience, including IVR, agent desktop, workforce applications or telecommunications.
Amazon Connect experience.
AWS / Amazon Solutions Architect certification.
Experience with Agentic AI or AI-enabled solutions.
Agile delivery experience.
Experience within highly regulated environments such as banking, financial services or healthcare.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting

Apply About employer

More about this job

Responsibilities

Translate business and technical requirements into scalable application and solution architectures, supporting Contact Centre migrations, modernization, integrations, and emerging AI initiatives. Create architecture diagrams and documentation, recommend technology approaches, and collaborate with cross-functional teams while presenting solutions to stakeholders.

Requirements

Candidates need at least two years of Application or Solution Architect experience, or four years as a Lead Developer, along with experience translating requirements into technical designs. Strong documentation, diagramming, presentation, Jira, and Confluence skills are required, as are a relevant degree or diploma and effective collaboration and communication.

Skills

Application Architecture
Solution Architecture
Requirements Analysis
Contact Centre Platforms
Solution Design
Architecture Documentation
Visio
PowerPoint
Jira
Confluence
Stakeholder Presentations
Enterprise Application Integration
Amazon Connect
AWS
Agentic AI
Agile Delivery

Visa sponsorship

Not detected in the job text

Keywords

Application Architecture
Solution Architecture
Contact Centre
Contact Centre Modernization
Platform Migration
Enterprise Applications
Amazon Connect
AWS
Agentic AI
AI-Enabled Solutions
IVR
Agent Desktop
Workforce Applications
Telecommunications
Visio
PowerPoint
Word
Excel
Jira
Confluence
Architecture Diagrams
Solution Documentation
Enterprise Integration
Agile Delivery
Regulated Environments
Banking
Financial Services
Healthcare

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